SPOD ‑ Print‑on‑Demand , 721 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ease of use, simple setup, and seamless Shopify integration. They find the product creation process intuitive, with a broad selection of products and designs. Quick production and shipping times, responsive customer service, and high-quality products are also valued. Merchants commend the customer customization tool and competitive pricing, along with the app's commitment to sustainability.
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Never experienced a more user-friendly and easiest designer app with so many options. Thanks a ton!
Hi VERVESIO,
Thanks for the amazing feedback, our product design team is always trying to produce an app that receives exactly the feedback you just gave. We hope to partner with your business for a long time.
Worst customer service. You'll receive promises for restocking weekly but in reality the products stay out of stock for months.
Hi merchclouds,
Thanks for leaving the feedback! One of our main aims, alongside fast production times and low prices, is to make the app as easy to use as possible. This is great to see our aims are being met by the people using the app.
Quality controls are very poor. Have had multiple returns due to misprints or damage. Worst off all, the lack of quality controls ruined our shot of our first wholesale retail partnership. First bulk order lost in the mail. Second order arrived with 20% of products damaged beyond use and one product from someone else’s order.
The editor works well. The editor works well. The editor works well. The editor works well. The editor works well.
App stopped syncing orders from Shopify. Even manually requesting fulfillment does not work anymore. Support asked what browser I was using!! Basically saying it's my fault their app is not working. Then never responded again.
Hello Old School Labs™,
Thank you for taking the time to review our app, we're very sorry that you are unhappy with our services. By asking which browser you are using, customer service was not trying to shift any blame towards you, they are just going through the list of possible solutions, starting with the simplest - so that they do not make you wait until they get an answer from the development team, which will at first always be the quesion of which browser was used. Please also bear in mind that the emails queuing up are all given a 24 hour response time, but that this response time is also extended over the weekend since the customer service is not working on weekends and public holidays. We will monitor your case and can only ask you to be patient with our customer service and the development team, and we hope that, if you decide to stay with is, we can prove ourselves as a trustworthy partner for you and your business. Thank you!
This is the best Print on Demand app I have tried. Their free library of designs is a killer feature and designing a product and pushing to your store is super fast.
Hi Cheeky Tech Shop,
It is great to hear that you like our free design library, we hope you can use them to their full potential and that they can help support your business.
Amazing App! I switched to this and my products are getting delivered in 7 days MAX! Awesome. I encourage all to use this instead of those old cargo shipping in 16 weeks!
Hello NMELI,
Thank you for the great feedback, it's so good to hear that you are happy with the app and our services and we look forward to supporting your business in the future!
Just getting started, slowly, but the product design is really simple and samples arrive quickly. Good quality and looking forward to add their print on demand service to our shop
Not all of the packages SPOD sent for me got to their destinations. They lost me at least three packages from the 14 I had until now.
Hello Crazy Plant Lady Designs,
Thank you for taking the time to rewview our app, however, we're very sorry to hear you've had such bad experiences with our serivces, I had a look at the conversations you had with our customer service and could see, that one shipment was returned due to an address problem and one was delayed. I could see that your are still using the SPOD app, and if you have any more information or could pass on the order numbers of the packages you say got lost, it would be really helpful if you could pass them on to info@spod,com or support@spod.com. This way, we can in turn contact the shipping provider, who are ultimately responsible for this, and have them explain their service quality, Thank you in advance!
I started to use spod because their base prices were really good but after a month of using them they raised their base prices. This is horrible business on their part because I never got a change to plan for this. Please change the prices back asap. Also your profit margin calculate doesn't even count tax. so its not even a calculater because the tax make a huge different it like 20 percent of my profit magins. I put in all of this hard work just to find out their prices aren't that cheap and when they change the prices they changed my profit margin form 9 to 6 dollars without even emailing me and I lost money all because of this. please refund me those 3 dollars and change your price back and include tax in the profit margin. I might just use teespring instead because they have the tax included in the profit margins so your know exactly what you are getting
Hi Dating Merch,
thank you for your feedback.
The price increase that you are mentioning can be explained by our 3-year anniversary discount that we offered from September to October. We didn't increase our prices without announcement. This information was available on all of our social and communication platforms. I understand though your confusion.
When it comes to the taxes, we are currently selling worldwide, which means the amount we charge for taxes depends on a lot of different factors, which is why we cannot calculate it in advance for now.
Thank you again for your review and I wish you a good day.
Sincerely,
Your SPOD Team