After about five months of using SPOD, we are still conflicted. We like their catalog and fast production times, which is usually 24 to 48 hours. However, sometimes it can take 4 to 5 days, which is a problem if you want to advertise an item based on expected delivery times. This leads me to my next issue. Their customer service is the worst compared to the other POD companies we use (three of our other POD companies have live chats, which is fantastic). SPOD doesn't have a live chat and can often take 48 to 72 hours to respond. And when they do, they only include their reference number, not ours. This requires us to go into SPOD to try and identify the order they are talking about. This poor customer service is unacceptable and will be one of the reasons we stop using them. When our customers contact us (who are indirectly SPOD customers), we need to be able to get back to them with an answer. Anything more than a few hours doesn't cut it in today's competitive market. When we phone them, we always receive a friendly response but no follow-through. Compared to other POD companies, like Printify and AOP, we are having a higher number of issues with their products. These include: the wrong item being sent (either from our catalog or worse, from another one of their customers), prints printed upside down and crooked, goods delivered broken, and they are constantly going out of stock. For example, they ran out of a particular back-pack in early April. I asked when would they restock it, as I would like to sell it on pre-order. They responded saying it would be restocked at the end of April. When I followed up on 30 April, I was told it would be late May, and this is after I had accepted over $500 in pre-orders based on what SPOD told me (surely they can manage their inventory better, after all if they are out-of-stock we are not selling their goods, which can't help their bottom line). We will likely stop using them once we find the time to migrate our designs to a different POD company. We will definitely miss some of their unique products, but the reputational risk is too high. We definitely won't miss the high number of tickets they help create. [PS. We are not, I imagine a big customer for them with YTD sales of over $47,000. But what they don't get is that if they more reliable, with better customer service, we would send them much more of our business. SPOD represents less than 10% of our sales]
Thank you for that feedback. First of all, we take that sort of feedback really seriously, as we want to make sure your experience with us is at the best it can be.
We are really sorry you are having some issues with our customer service and we will take into account your feedback. Live chat is a great idea, which we are looking into.
For now, I will contact you personally to see what we can do to help you resolve this situation.
Thank you again.
Success Manager at SPOD
Gern hätte ich die APP genutzt. Bis auf die Installation lässt dich die APP nicht nutzen. Sehr schade und frustrierend. Folgende Info: Oops, something went wrong
We're sorry, but this page is unavailable. Ich hoffe es wird besser.
Danke für dein Feedback auch wenn es leider kein gutes ist. Wir haben dir gerade eine Mail zukommen lassen, damit wir mal schauen können was da schief gelaufen ist. Grundsätzlich funktioniert die App sehr gut, was man auch an den übrigen Reviews sieht. Was bei uns schief gelaufen ist, als du die App installiert hast, finden wir aber raus.
I am very frustrated, it seems like there's no quality control at SPOD. I have made a few orders from you guys and they come worse and worse every time. I received 1 sample item that was flawless. I ordered for a customer and you sent over clothing with a logo that looked nothing like the original sample, secondly, the odor on the clothing is unacceptable, lastly, I received another sample order and 3 garments are STAINED. How is this possible? How can I trust that my customers will receive clothing without stains or the proper logo?
I am very disappointed.
I'm sorry you are having some issues with our print quality. This isn't something that should be happening. Even if mistakes can happen, it shouldn't that frequent. Would you mind contacting me directly and send me some examples of the issues. I'll be able to double-check with our production why it happened.
You can write me at email@example.com.
Jean-Michel, Success Manager
I've had multiple print quality issues. It's like they print the items blind-folded. Also, SPOD is a horrible option if you want to sell internationally. No tracking for shipping unless you pay a lot extra. Which means no profit for the merchant.
Thank you for reviewing our app.
Sorry that you had print quality issues. Have you already contacted our customer service about it? They will certainly be able to help you in this matter.
We are currently working on a solution when it comes to international shipping from the US. I would always suggest using our Europe-based production if you want to ship to most countries on that continent.
Thank you again for taking the time to review our app and I wish a great day.
When ordering the samples, it is sooo hard to get an update on where they are. I've been waiting 2 weeks now and still I can't get any update to the whereabouts. It's of course holding me up because I can't really begin until I've seen the products. Terrible
Hi Cotton Sandy,
I'm sorry you are having problems tracking your order. I can see that it is being processed at the customs and should be sent to you soon. If you still haven't received it by next week, please contact or customer service again, so we can refund it to you.
Thank you for your understanding and patience.
I tried out SPOD for on demand printing for mugs. While the sample colors and logo were perfect, the mug had black ink printed on that was not a part of the design. I am not sure how this passed quality check, as the black marks definitely stand out. Very disappointed in the mug I recieved.
Hi, Barnyard Mugs,
Sorry that you received a product that was not printed correctly. Please contact our customer service (firstname.lastname@example.org) and send them a picture of the mug, so we can offer you a refund.
Thank you very much for your understanding.
Shipping takes too long, it's been two months and I still haven't received anything, bad customer service (doesn't respond to emails). Do not recommend it at all.
Hi SHEEP, thank you for your review.
I'm sorry that we never answered your email. I find this a bit weird as we usually answer our emails within 24h. Can you send a mail directly email@example.com? I'll be able to figure out the situation for you.
Thank you in advance.
While customer service was polite on the phone and responsive via email, my first sample was disastrous. It was a simple white hoodie with a black zero and some simple lettering on it. The color was so faded it was gray, not even close to black. I checked to see if there was something wrong with my settings and sent pics, but no, they replied that it was correct -- and that's how their digital print process worked. If they can't put a solid black on a white item, then half of my entire catalog won't work. I couldn't believe it. Will now have to shift to a whole other supplier for something that seems basic. Very troubling and frustrating (not to mention, it clearly doesn't match the spot mockup generator).
I'm sorry the sample you received wasn't satisfactory. DTG is indeed a printing method that has a "vintage" kind of look. However, this shouldn't be gray, as you mentioned it. I would like you to contact me personally, so I can verify the sample you received. If there is a problem, we will need to fix it. You can write me here: firstname.lastname@example.org.
Thank you for your time,
Lees Cool Tees
When I started with Print on Demand I was using Printful for my Shopify store, however, I quickly realized that their prices were not competitive.
I switched to SPOD (Shopify print on demand) the prices were much better, however
after uploading 40 items I then tried to push them to Etsy. The SPOD images do not sync with Etsy and if you try to pin to pinterest the images are too small (Pinterest actually banned me because of this)
also the quantities do not sync with Etsy either. I would have to go thru the process of doing all new mockups and changing the inventory count which is lot of time wasted. I now use Printify which syncs to Etsy easily. Hope this helps anyone who is looking into a Print on demand business.
Hi Lees Cool Tees,
Thank you for your feedback. We are indeed currently not supporting Etsy & Pinterest. However, we are working on expanding our app to support other platforms. I hope you enjoyed the other aspect of our app and that you might come back soon, once it will be possible to use other platforms.
Have a great day!
I bought some samples because I have my online store, and the sizes that were supposed to be XL run as M or SMAL sizes, and I contacted SPOD and I explained the problem and they do not want to solve the situation of the product, when they have to take responsibility too, imagine that a client buys a product in my online store and has the same problem as me, so what will happen to my client? They are supposed to solve the problem with their manufacture or whoever prints the product for them. Because I have proof that the products do not work for me. Everyone here has to have a responsibility and guarantee that customers receive a quality product and their problem can be solved. I believe a lot in customer service because I have worked all my life serving people, and if people pay their money they deserve to have good treatment and consideration if they buy a product in poor condition, they have the rights to claim. I am very disappointed with SPOD, how a company can raise its score if the client is not treated fairly.