Reviews (228)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its shipping automation, praising its ability to streamline operations with features like label printing and tracking updates. They value the integration with multiple carriers, automatic selection of cost-effective options, and auto rules for carton sizes, enhancing efficiency and cost savings. The app is noted for its reliability and ease of use, with customer support particularly commended for its responsiveness during the onboarding process.
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What a fantastic app for the Australian market. Live shipping rates from Australia Post which have increased sales, streamlined packing, and saved me hours everyday. It's even reduced tracking enquires by at least 90%. It's totally worth the cost each month. The support from Anthony was fantastic. He continued to follow up, he ran through a web demonstration, worked through all the settings with me, and even set up my new thermal printer for me to ensure everything was working the way it should. Now I just click and it prints. It integrates perfectly with Australia Post and Shopify. No issues so far and I've shipped over 80+ orders already.
The app is creating a lot of manual work on our end due to an important "write back" feature no longer working reliably. Instead of addressing this problem and creating a workaround or developing a solution - their customer service continues to provide me with the same lame answer for several weeks now. First they failed to inform their paying customers that newly implemented limitations by Shopify might cause their software to no longer perform the way it used. This in itself is pretty terrible customer experience. Second they are not interested in working on a solution but keep sending me a copy & paste template advising of all the steps I now need to undertake on my end to fix this issue. Seriously?
Thank you for sharing your feedback. We apologise for any inconvenience. Our customer support team has been notified and are following up with you regarding this matter. Our team are actively working on finding a reliable workaround. We appreciate your patience and understanding.
Very impressed with this app and the service provided. By a substantial margin the fastest (least mouse clicks needed) way to book in the courier, fulfill item and print labels. Very thankful to have found this product.
Hi there! It's awesome to hear that our software is helping you to get orders out your doors faster and more efficiently. Let us know if you have any questions or problems in the future - support@starshipit.com. Thanks!
Super helpful app, been using for a while and it does give a lot support. I will definite give a 5 star recommendation.
Thanks for the review Xvape! We're glad we've been able to help your fulfilment. Let us know if you ever have any problems or questions at support@starshipit.com. Thanks!
This app is easy to use and the staff is responsive and helpful. So far we are happy with it. It will be perfect if the pricing can be more friendly.
Star Ship It is a good user friendly app with great support.
!!WARNING!! NEW ZEALAND BUSINESSES BEWARE. COUNTLESS SUPPORT CASES, PHONE CALLS AND WELL OVER A HUNDRED SUPPORT EMAILS. DO NOT INSTALL THIS APP!!
Hi there,
Really sorry to hear about your experience. I know the team have reached out and a working on a solution for you.
Thanks,
GL.
StarShipIt is a great app!
We had issues with our first logistics app and when we moved over to StarShipIt the team were very helpful in setting us up and making sure everything ran smoothly.
Since we have been up and running the app has been a breeze to use. No glitches and any question I have had, has been resolved very quickly through support. Highly recommend!
Scott at Starshipit got straight onto our wants and needs and assisted me setting our account up in no time. We're amazed at the simplicity of the app into our Shopify account. I literally had an order come in the other day, selected the order and printed the shipping label, packaged the item and placed the package in my pick up box. All in all I would say this took 5 mins and most of that time was packaging the sold item. Great plug in and excellent customer service.
Great app! Easy to install, easy to use. Saves us heaps of time by batching labels for each carrier. Highly recommended
Pete
infectious.com.au