Reviews (331)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing operational efficiency and customer management, especially for curbside pickups and local deliveries. It features a professional schedule calendar and a simplified checkout process that improves the customer experience. The app offers flexible scheduling options, such as adjustable lead times and customer limits per timeslot, and integrates seamlessly with Shopify's Bulk Order Printer. Merchants appreciate the app's reliable performance, easy setup, and the responsive, accommodating support team that provides custom adjustments. It is favored for its comprehensive features, customization capabilities, and value for money, making it ideal for businesses with complex delivery and pickup needs.

August 27, 2020

This app is perfect if you need your clients to choose pickup or delivery and input those pickup and delivery times.

A Few Cakes
Canada
19 days using the app
November 22, 2020

Fantastic customer service, also very appreciated what they are doing to help small businesses during this pandemic.

4MY.sg
Singapore
18 days using the app
September 4, 2020

The app is amazing and was really what i was looking for. Sterling and her team were really responsive and helpful to accommodate to all of my requests. Although there was a small problem, she did her best to explain the issue and follow up to make sure that everything is okay.
I would definitely recommend this app if you are looking for a delivery/pickup option for your site.

Ethereal Bakes
Singapore
17 days using the app
December 31, 2021

App has helped me in many ways and support is great too. Tommy helped me so much with the set up, not to mention, fast support too!

HKL Porki
Singapore
17 days using the app
June 15, 2021

This is an easy to use app, and when it wouldn't do exactly what I wanted (apply pickup scheduling to just one product in our catalog) the developers customized it for me so it would. Now I'm able to offer made-to-order charcuterie boards through my website - where customers can select the date and time they want to pick up their cheese board. All the other products in my store default to regular pickup options with no scheduling, so checkout isn't overly complicated for products we don't need to schedule!

Zest Billings, LLC
United States
17 days using the app
September 17, 2020

Using this app to help my shop offer delivery & in-store pickup for one location. The available options are just what I was looking for. It's fairly easy to get started and moving around in the app. It goes live right away. Haven't had to use customer service yet, but have heard great things.

Eye Candy Balloons
United States
15 days using the app
September 3, 2020

Very pleased with this app so far, works well, would love a postcode option rather than a radius for local delivery. Happy so far.

Flowers Gold Coast
Australia
15 days using the app
December 16, 2020

I use this app to let my customers choose a date for pickup/delivery from multiple physical stores we run. The app allows my customers to pick the date, time and which outlet they would like to pick up from. It also allows me to customise the differing hours for each shop. I ran into some problems when adding delivery rates but Sterling quickly solved the situation for me. He was very patient and understood my position as well as being very prompt. Thanks Sterling!

RWAH
Singapore
15 days using the app
Edited January 10, 2022

There is some misunderstanding because of the email connection issue. The CS is polite and responsible.
In terms of usage, there are two problems pending fix:
1. The app can't function when when checkout 2. The discount code function is disabled because of the app We hope to find solutions soon

Topmart
Hong Kong SAR
13 days using the app
Edited November 27, 2017

In theory this app would be great. Setup was reasonably easy and the user interface is nice. However, there are some fundamental flaws that are out of Secomapp's control and are Shopify checkout limitations. The app uses Javascript in the Google Analytics extra script to try to hide the shipping options during checkout that are not applicable to the customer based on whether they chose Shipping or Pickup in the cart. But this does not always work and we had many customers somehow choose the local pickup "free" shipping option during checkout when they did need it shipped. We ended up spending so much time fixing these orders and sending additional invoices to collect shipping that it just became not worth it. We uninstalled the app and now just ask customers to write a note on the cart page saying "pickup in store" and we then manually refund the shipping in these cases. The Secomapp folks are super responsive to technical issues and are very helpful. We continue to use their store locator app and are very happy with it.

Mountain Madness Soap Co
United States
13 days using the app
Amai replied July 14, 2019

We apologize for causing frustration and are sorry for it. We hope you understand. We will always keep working hard and try our best to make the app better. For further discussion, please contact support@secomapp.com.