Reviews (331)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing operational efficiency and customer management, especially for curbside pickups and local deliveries. It features a professional schedule calendar and a simplified checkout process that improves the customer experience. The app offers flexible scheduling options, such as adjustable lead times and customer limits per timeslot, and integrates seamlessly with Shopify's Bulk Order Printer. Merchants appreciate the app's reliable performance, easy setup, and the responsive, accommodating support team that provides custom adjustments. It is favored for its comprehensive features, customization capabilities, and value for money, making it ideal for businesses with complex delivery and pickup needs.
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In theory this app would be great. Setup was reasonably easy and the user interface is nice. However, there are some fundamental flaws that are out of Secomapp's control and are Shopify checkout limitations. The app uses Javascript in the Google Analytics extra script to try to hide the shipping options during checkout that are not applicable to the customer based on whether they chose Shipping or Pickup in the cart. But this does not always work and we had many customers somehow choose the local pickup "free" shipping option during checkout when they did need it shipped. We ended up spending so much time fixing these orders and sending additional invoices to collect shipping that it just became not worth it. We uninstalled the app and now just ask customers to write a note on the cart page saying "pickup in store" and we then manually refund the shipping in these cases. The Secomapp folks are super responsive to technical issues and are very helpful. We continue to use their store locator app and are very happy with it.
We apologize for causing frustration and are sorry for it. We hope you understand. We will always keep working hard and try our best to make the app better. For further discussion, please contact support@secomapp.com.
I use this app to implement my pickup only mode store. The app needs some adjustment to work with the theme I am using. But the service support staff is very very helpful to help me make it work.
Just installed this app and it looks like it is going to fit in perfect for what i want, we have 10 locations and we welcome customers to pick up from our stores.
Good work!!
Keep it up.
We have used the app for two weeks, it's working very well. We had some issues or additional requirement during the "trying" period, the dev team has supplied the excellent and fast support to help us which we really appreciate.
I tried several different app, this is the best App for Pickup & Delivery, and great support!
Highly recommend.
Had technical issues and they fixed it immediately. Thank You!
This is a very practical app, easy to use and configure. Very responsive support team. We had a suggestion to improve the app and it was released in a new patch in 2 weeks. We are considering to use the app for other stores we manage as well. Highly recommended!
Good App and help to your business to growing up
Fantastic, responsive support always got back to me within 24 hours as I had some questions while setting up the app. Clear instructions within the app backend for how to set things up, modify email templates for pickups, etc. Highly recommend!
just downloaded. still learning how to use it. so far its good. will do a new review once i use it.