Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its features that manage local delivery and store pickup services. They appreciate its ease of use, customization options, and ability to handle complex delivery scenarios. The app's support team is noted for their efficiency and responsiveness. Merchants also value its seamless integration with Shopify and its affordability. It's described as a game-changer in streamlining operations and solving business problems.

January 16, 2022

This app is the worst app I have ever used in my life. Fresh out the gate the app didn’t even work. After months of back and fourth craziness I cancelled it, installed a competitor app and that one was installed and working in 1 hour. What took months for this to work, took another app 1 hour. Horrible. This app should be removed from Shopify. It is the most horrendous app I’ve ever used in all the years I’ve used shopify.

Hummus Fit
United States
22 days using the app
March 12, 2021

Quick turn-around and fixed exactly the way I needed it to be. I only gave 4 starts because I wasn't communicated with (in a timely manner) that the fix was done.

Baltimore Spirits Company
United States
15 days using the app
November 25, 2020

Great customer service :) by luna of secondmapp
They helped me fix a whole problem with code and all.
Thanks again!

Release BG18
Canada
About 13 hours using the app
Edited January 10, 2022

There is some misunderstanding because of the email connection issue. The CS is polite and responsible.
In terms of usage, there are two problems pending fix:
1. The app can't function when when checkout 2. The discount code function is disabled because of the app We hope to find solutions soon

Topmart
Hong Kong SAR
13 days using the app
Edited November 27, 2017

In theory this app would be great. Setup was reasonably easy and the user interface is nice. However, there are some fundamental flaws that are out of Secomapp's control and are Shopify checkout limitations. The app uses Javascript in the Google Analytics extra script to try to hide the shipping options during checkout that are not applicable to the customer based on whether they chose Shipping or Pickup in the cart. But this does not always work and we had many customers somehow choose the local pickup "free" shipping option during checkout when they did need it shipped. We ended up spending so much time fixing these orders and sending additional invoices to collect shipping that it just became not worth it. We uninstalled the app and now just ask customers to write a note on the cart page saying "pickup in store" and we then manually refund the shipping in these cases. The Secomapp folks are super responsive to technical issues and are very helpful. We continue to use their store locator app and are very happy with it.

Mountain Madness Soap Co
United States
13 days using the app
Amai replied July 14, 2019

We apologize for causing frustration and are sorry for it. We hope you understand. We will always keep working hard and try our best to make the app better. For further discussion, please contact support@secomapp.com.

October 1, 2017

just downloaded. still learning how to use it. so far its good. will do a new review once i use it.

Vernicemichaelboutique
United States
6 days using the app
December 31, 2020

Tres bonne apllication je recommande fortement cette application elle est super bien je recommande cett aplication.

L'Arrosoir
France
About 5 hours using the app
January 26, 2018

I'm hoping there is a way that if there is no location within 100 miles that we would only allow the the customer to have the items shipped. I tested out of the box and it doesn't offer this. We have about 100 locations where someone can pickup our products but don't necessarily have a driving location within 100 miles in some areas. I tried to do this with Zapiet and they couldn't do it either. Zapiet's doesn't even have the option to enter a zip code so you at least have that going for you. Maybe they can customize it but I like how yours has it out of the box. If you can customize or meet our requirements...I'll surely give you 5 stars.

Bestfloors
United States
4 days using the app
Amai replied July 14, 2019

Thank you for your review. We will notice your suggestions and try our best to make this feature work on our upcoming versions. If you have any other problems during using Store Pickup, just reach out to us on support@secomapp.com, our team will take care of the rest.

December 27, 2020

Very user-friendly app! The monthly fee is very reasonable for small businesses that simply want the convenience of being able to offer curbside pickup and delivery dates scheduler for their customers.

VandulaFarms
Canada
About 3 hours using the app
November 11, 2020

Amazing how the UI/UX is better than Shopify itself and it perfectly replaces and ads features to a simple task "pickup" (very complicated using shopify).

Pedra Dura
Portugal
About 3 hours using the app