Reviews (172)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its robust features that simplify managing local deliveries and pickups, such as customizable timeslots and scheduling tools. The integration with Shopify and Google Maps enhances usability and customer experience. Merchants appreciate the responsive customer support, which offers custom coding and quick issue resolution. Recommended for its functionality, exceptional support, and value at a reasonable cost.
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Does not work with Shopify's Order Printer and can only use their Email Confirmation Template (no customizations). Also had repeated issues with service outages -- delivery option would disappear and reappear randomly. Also had order that were completed without any date selection at all (which is supposedly required to move past cart page to checkout) and their support couldn't explain this or offer any solution and just told us to wait for it to happen again...which it did. Also experienced the date and month switching assignments (so customers who chose January 4 at checkout would get email confirmation reading April 1...ditto Order Printer printouts). We "band-aid-ed" these ongoing issues for months...sometimes contacting their support and sometimes fixing it ourselves with custom code in Email Confirmation template and Order Printer template. We also shared screenshots and snippets of code with Customer Support to demonstrate these issues and prove they were isolated to this app, but Customer Support's responses were of no help. After months of issues, this app's Customer Support finally admitted that their app does not work with Order Printer and that Email Confirmation must exclusively be their template without any changes or customization. If they had admitted this from the start, it would have saved us lots of time and months of subscription fees. This--along with replies from customer service that were not complete sentences and very difficult to understand in English--plus the service outages we experienced and inconsistencies of submitted orders led us uninstall the app.
Thank you for your review. Shopify Order Printer cannot be "plug and play" instantly with other apps as they have issues integrating with their own as well. As mention to you via our support, in order to get it to work, a code snippet is required to be inserted to both your store and the Email Confirmation template (based on the 1 star review of the Shopify Order Printer app, this seems to be the norm).
We had tried to follow up with you several times after sending you the codes but there was no further reply. Do let us know need our further assistance on this.
Outstanding Customer Service from the developers!
We had some minor technical difficulties starting up with an app in our drawer cart, but all resolved quickly.
There is one significant drawback to all Shopify Pickup Apps, including this one.
In your Settings/Shipping, you will need to create a Store Pickup, and it will become visible to Shipping checkout guests.
With that mind, you may experience some delivery orders arriving as store pickup and missout collecting the shipping fee that you may charge on your orders!
Trust me, people are blind and will do anything to skip the delivery fee.
With all that, the app is working great, functionality and customization are also at an excellent level.
Great App for local businesses that want to offer pickup and/or local delivery based on a radius service from their location.
We used this app for more than 3 years without major issues. Now they changed and completely broke the app and we are left with a non functioning order system, loosing money. The assistance gave us just a standard reply and, worst of all, asked for administration access to the app and completely broke things.
Super easy to install. Great, affordable app to allow for local pickup.
This app is essential to the success of my little store as we only do store pickup and home delivery from our floral shop. The pleasant and speedy responses are SO appreciated for the little tweaks that we have had to make to our app. Thank you for an excellent product.
Needed some customization done, to my surprise they answered my request super fast and did the customization in a few minutes. Great customer service highly recommend!
Great app! Great support! Works just fine.
Super and easy to use app! Solved our problems for local delivery and pickup in a few minutes. No hassle to install it and even with the base settings, it already looked good. The Support team responds super fast and even did some code changes for us! Couldn't asked for more. Thanks to the team! Keep up the good work. Cheers.
I had a minor glitch, mainly because of my own doing, and the Secomapp team (Sterling and Michelle) were responsive and attentive to my needs. Thank you!