Reviews (1,950)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its responsive customer support, user-friendly interface, and robust features. They praise the quick and effective support via live chat and email, and appreciate the easy setup and seamless Shopify integration. Key features like customizable subscription plans and automated recurring payments are highlighted, significantly enhancing merchant operations and customer retention.

September 26, 2024

Great app that’s easy to set up and manage. Any issues you come across they have a great support team to get it sorted for you quickly.

RAWr! Life. Superfoods.
United States
Over 9 years using the app
Recharge replied September 30, 2024

Thank you for taking the time to leave a review!

- Ty Bailey | VP of Services

February 5, 2025

I signed a contract with Recharge and came to find out just a couple days later during our first implementation call that the app would unfortunately not work with my store's existing membership/discount system. I immediately reached back out to my sales rep to see if there was a way to make it work, and when there wasn't, I asked them to cancel the contract. They have refused and are charging me $500 per month for a year for something that was never even implemented in our store. This is so unethical, I cannot believe they would enforce this when nothing was even setup and no costs were incurred on their end.

I explained that the app's features won't allow it to work with our existing membership system and they have refused to let me out of the contract. It's not like I took a bunch of their engineering time and set up the whole system and changed my mind or jumped ship to another app. The app is literally not even installed in my store and was never setup to be operational to begin with.

Be very careful signing contracts with unethical app developers. I got burned here and never imagined someone would treat me this way! There are many other subscription apps who told me they would never treat a customer this way given what happened here.

Well Your World
United States
About 2 hours using the app
January 22, 2025

Great service, helpful & quick support team

Flower & White
United Kingdom
5 days using the app
Recharge replied February 4, 2025

We appreciate you leaving a review!

- Ty Bailey | VP of Services

September 18, 2024

The first thing that strikes me is the Recharge team's excellent support for integration and support. It was seamless and required little internal resources.

For managing our subscriptions on Shopify, it's been a breeze and powerful with easy customization within the theme.

The app is incredibly user-friendly, and managing recurring orders is effortless.

Highly recommend for any business looking to boost their subscription model!

Lipotriad
United States
Over 7 years using the app
Recharge replied September 30, 2024

Thank you so much for taking the time to leave a five star review!

- Ty Bailey | VP of Services

October 9, 2024

Ola was super helpful and took me step by step to help us solve our issue. Thanks again Ola!

Artisan Roast Coffee Roasters
United Kingdom
Over 2 years using the app
Recharge replied October 21, 2024

We appreciate you taking the time to leave a review!

- Ty Bailey | VP of Services

October 7, 2024

Vinse has been super helpful with onbaording us onto retain with recharge - cydney and Tatiana have also been syper helpful friendly and helped us optimise - the support has been excellent

Reverse Life
United Kingdom
Over 3 years using the app
Recharge replied October 21, 2024

Thank you so much for your review!

- Ty Bailey | VP of Services

November 26, 2024

Great customer support

RajaniMD
United States
Almost 2 years using the app
Recharge replied December 17, 2024

Thank you for your five star review.

- Ty Bailey | VP of Services

September 27, 2024

max did a great job helping me out! answered my question perfect with screen shots, exactly what I needed!!!

Salaam Nutritionals
United States
Over 3 years using the app
Recharge replied September 30, 2024

Thank you for the five star review and the shout out to Max!

- Ty Bailey | VP of Services

October 14, 2024

Recharge support reached out within 24 hours and resolved the issue for us.

MonorailEspresso
United States
About 4 years using the app
Recharge replied October 21, 2024

We appreciate you leaving a review!

- Ty Bailey | VP of Services

November 7, 2024

quick and efficient support team - thanks so much

Bouclème
United Kingdom
Over 2 years using the app
Recharge replied November 25, 2024

Thank you for your review!

- Ty Bailey | VP of Services