Reviews (1,950)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its responsive customer support, user-friendly interface, and robust features. They praise the quick and effective support via live chat and email, and appreciate the easy setup and seamless Shopify integration. Key features like customizable subscription plans and automated recurring payments are highlighted, significantly enhancing merchant operations and customer retention.

February 12, 2025

Soo helpful!!

The Honey Pot - Feminine Care
United States
Almost 5 years using the app
October 9, 2024

Taylor was wonderful and most supportive. I appreciated his quick response and ability to resolve my issue, which made our customer extremely happy!

MegaFood
United States
Almost 3 years using the app
Recharge replied October 21, 2024

Thank you for the five star review - and the shout out to Taylor!

- Ty Bailey | VP of Services

November 6, 2024

I am impressed with the customer service. I needed help and they were on it.

beJoyly
United States
About 1 year using the app
Recharge replied November 25, 2024

Thank you for your review!

- Ty Bailey | VP of Services

November 9, 2024

Excellent platform and customer service.

Codeage
United States
Over 1 year using the app
Recharge replied November 25, 2024

We appreciate your review!

- Ty Bailey | VP of Services

October 10, 2024

Ola and Aum are so kind and helpful, checking in to give me updates and resolution in 24 hours. Love them!

Forefront Health
United States
Over 5 years using the app
Recharge replied October 21, 2024

We appreciate your review - and the shout out to Ola & Aum!

- Ty Bailey | VP of Services

October 2, 2024

I was struggling to figure out how to change permissions settings in Shopify in order to be able to schedule our Recharge to Shopify checkout conversion, so I sent in a help ticket. Ola responded so quickly and made a setting adjustment for me that helped me make the necessary change and get the conversion scheduled. It was so great to not have to wait long at all for help AND to receive the right kind of help that quickly solved my problem. I only took off one star because I didn't find the chat bot helpful...chat bots are usually frustrating because I almost always have already Googled my problem and tried to solve it myself BEFORE clicking on the chat feature. It would be more awesome if it were easier to skip the bot and go straight to a human!

Carabello Coffee
United States
About 7 years using the app
Recharge replied October 21, 2024

Thank you so much for your review and feedback.

- Ty Bailey | VP of Services

October 3, 2024

Pierre was very helpful in assisting us with our customer's concerns. He even sent a follow-up email confirming if the issue was resolved. Thank you, Pierre! I appreciate your fast and kind assistance.

New Zealand Honey Co.™
New Zealand
Over 3 years using the app
Recharge replied October 21, 2024

We appreciate your review!

- Ty Bailey | VP of Services

January 9, 2025

Great support!

Pill Farmácia Digital
Brazil
Over 2 years using the app
Recharge replied February 4, 2025

Thank you for taking the time to leave a review!

- Ty Bailey | VP of Services

October 10, 2024

Really appreciate the support that Recharge provides, Malik and Brian specifically have been great to work with. Of course, Recharge also works seamlessly with Shopify and provides a pretty dang good customer experience.

cpap.com
United States
About 1 year using the app
Recharge replied October 21, 2024

Thank you so much for the review - and the shout out to Malik & Brian!

- Ty Bailey | VP of Services

Edited October 10, 2024

Fast response. Comprehensive and has supported sales growth.

-Updated. I needed further support after migrating with old auto-renew products. Juan jumped into chat, and response was friendly, fast, and accurate! Received excellent guidance as well as documentation on how to fix things. Great work!

Hemp Luxe CBD
United States
Almost 4 years using the app
Recharge replied September 30, 2024

Thank you for your review!

- Ty Bailey | VP of Services