Reviews (1,868)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its excellent customer support, ease of use, and robust features. Customer service is responsive, with team members like Nikola C., Nena, and Vinse noted for their helpfulness. The app is user-friendly and integrates seamlessly with Shopify, simplifying subscription management. It is also reliable and continuously improved, enhancing customer retention and satisfaction, thus helping businesses stay competitive.
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their customer service team (namely Kiki) went outside of their scope to provide assistance for our website. truly appreciative!
Thank you for the shout out to the Support crew - especially Kiki!
- Ty Bailey | VP of Services
I've used ReCharge for almost a decade, and when I compare it to new offerings on the market it legs behind. But what has caused us to finally leave is being abandoned by support multiple times in situations where their errors have caused over a grand in monthly losses. The support team does not offer timely or thorough product support once you are signed up. The lack of accessible easy analytics also creates a logitics nightmare for my shipping department. ReCharge is no longer the king-pin for subscription apps on Shopify, I urge new store owners to search elsewhere and try new apps willing to try harder to earn your money.
Thanks for taking the time to share this feedback. I have been in touch with my team regarding your concerns.
- Ty Bailey | VP of Services
Great customer service!
We appreciate your review!
- Ty Bailey | VP of Services
I would recommend!
Thank you for your review!
- Ty Bailey | VP of Services
The app and the service is probably the best in the market. It works really well and the setup is very easy. We are using it from years and we've never had a several issue.
But the best is the technical support: very skilled, and they are so fast to respond to every request! This is a very crucial aspect to consider when implementing a business critical solution like this one.
We're really satisfied with Recharge!
We appreciate your feedback & review!
- Ty Bailey | VP of Services
Pierre L. was super helpful. Got my questions answered very quickly. Appreciate your quick assistance.
We appreciate your review - and your shout out to Pierre!
- Ty Bailey | VP of Services
Kick ass service. Loved it
Thank you for taking the time to leave a review!
- Ty Bailey | VP of Services
Bad service and way overpriced! Beware. This company only cares about the $ in their pocket. EDIT: You can return funds charged with ZERO justification. Nothing justifies 400% increase. Especially when it is not specifically agreed to. You support can make it right but your company is greedy. So besides replying to this review with nonsense - you won't do anything.
Thanks for taking the time to share this feedback. We are sorry that our trial period did not match your desire for a full money-back guarantee.
We understand this price increase can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything else we can do.
Support: https://support.rechargepayments.com/hc/en-us/requests/new
- Ty Bailey | VP of Services
Poor customer service. AI automated response via email not clear help to get myself migrated over
We appreciate you taking the time to share this feedback. We see you’re in conversations with our team now and we’re always interested in chatting to know how we can improve.
- Ty Bailey | VP of Services
Vinse was a fantastic resource while we were migrating; thanks again!
Thank you for the review - and the shout out to Vinse!
- Ty Bailey | VP of Services