Recharge Subscriptions , 1,712 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and robust subscription management capabilities. It's praised for seamless Shopify integration, responsive customer support, and its role in boosting recurring revenue and customer loyalty. Features like subscription pausing are particularly valued. However, some merchants suggest enhancements in reporting and customization, and find its pricing higher than similar apps.
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The customer service team is very helpful!
We appreciate the shout out to our support team!
Ty Bailey | VP of Services
Be CAREFUL with this company. We have been using their free platform for a couple of years, it is very lacklustre and we were looking for an alternative. They upgraded us to their higher tier to try it out, and it wasn't much better - but instead of putting us back on the free tier, they started billing us $500 per month after the trial! We have been trying to get them to stop billing us since August and every month they charge us $500 USD or more for something we are not even using!!. It's infuriating! They just reply saying "the free tier doesn't exist anymore" and then they still charge us!
You cannot remove your credit card, you cannot change your billing tier - you are at their mercy. We now have to just shut down our subscription service entirely since removing the app is (hopefully) the only way to get them to stop charging us!
I appreciate you taking the time to leave a review. I'll be in communication with my team regarding the concerns you have surfaced.
- Ty Bailey | VP of Services
Vinse has been extremely helpful and patient with our specific needs during onboarding, providing best-in-class service that is rarely seen in today's marketplace. We look forward to a long working relationship with Recharge.
Thank you so much for the shout out to Vinse - we're glad to hear about your positive experience.
- Ty Bailey | VP of Services
Thank you Malik!
Thank you for taking the time to leave five stars and a shout out for Malik!
- Ty Bailey | VP of Services
Quickly resolved my issue.
Thank you for the five star review!
- Ty Bailey | VP of Services
Fantastic, really patient and helpful
We appreciate you taking the time to leave a review.
- Ty Bailey | VP of Services
Customer service is great, app is wonderful. Would recommend!
Thank you so much for taking the time to leave a review. We're glad to hear about your positive experience with our support team.
- Ty Bailey | VP of Services
Jairus saved our migration! We came over from Appstle and he was great at making sure we were on track to migrate when we needed to. He made the process very smooth, and always with a smile despite our annoying questions!
We appreciate the five star review and the shout out to Jairus!
- Ty Bailey | VP of Services
Recharge support is extremely responsive and helpful - highly recommended
Thank you so much for the five star review and the shout out to our support team!
- Ty Bailey | VP of Services
I was reluctant to sign up to Recharge at first because of the higher price vs the lower priced subscription management apps available, however I have to say this is already proving extremely valuable.
First it's a well built app which just works so I don't have to worry about that, and the support team has always been highly responsive and extremely helpful with their responses (thank you Vincent for your support just now).
I also have found that more revenue is being saved because of the workflow from Recharge to encourage skipping, rather than a straight off the bat cancellation from the customer, so it's already proving highly valuable.
Great app, highly recommend!
Thank you for taking the time to leave a five star review!
- Ty Bailey | VP of Services