Overall rating Based on 1503 reviews
We had some customization issues with our theme and couldn't get ReCharge to work correctly. I sent in a ticket to ReCharge support and within a day they had it installed and working. Perfect!
Fantastic app; we couldn't be happier. It is incredibly robust and the support has been amazing. Very happy thus far.
Worst customer service support and such a confusing app to use. Looking for another solution. I cannot see my rulesets and customer service takes two days to get back and every message you send back to them will need two days to respond. Absolute joke of an app. I lost so many customers as the recharge app was telling my customers i had no stock.
Quality Cage Crafters
Awesome App! First subscription order was placed within 24 hours of completing setup. Will be a nice revenue bump for my business!
Great customer service, always very prompt with replies and making sure the issue at hand is taken care of. Love having this app for our customers!
The app works well for our Subscription function, which is exactly what we needed it to do.
There have never been issues with it, and any help needed, we've always gotten prompt and great help from the support team.
I have been using this app since the start of my business (for over a year) & have no complaints. If I ever need anything, I just pop the team an email and they are eager to help. My business is growing with Recharge as a priority parter along side me!!
The customer service is great! Quick responses and quick resolution to any question or concern every time.
With the pricing they charge, I'm not sure what they spend their development time on...
You send them a file with fields mapped, but you are responsible for everything. What I mean by this is they do not report any errors or potential errors back, its on you to export what they imported in and check it against what you sent them.
The other issue is that we migrated from another platform that allowed customers to have more than 1 card vaulted. ReCharge would only allow us to use a customer ID and pulled the "Default" card on the customer record. We had to go through 3000+ customer records manually to make sure the card on file for their subscription was set to their "Default" card. A better solution would have been for ReCharge to allow the unique token id that referenced the customer and the exact card they were using.
Another issue we had was with the frequency, but some of that I'll take the blame for. We switched from offering every Month or every other Month as shipping frequency options. We setup 30 Days or 60 Days. Instead of being able to map those during import, ReCharge imported as is. While this did not affect orders from processing correctly, it did cause an issue when customers try to edit that frequency. Since they didn't write their code to handle both frequency (30, 60, 90 etc) and interval (days, months, etc) my customers are presented with the option of 30 or 60 MONTHS, yes MONTHS when they try to change their frequency. I've since been able to fix by exporting all our subscriptions, editing the frequency and interval manually and having them re-import.
ISSUES WITH DISCOUNTS:
For whatever reason ReCharge has discounts, but they didn't set it up to handle the basic logic that Shopify does. So you can't setup discounts like:
1) Fixed $ amount or % off an order
2) discounts off specific products/variants
3) BUY X GET Y
It only lets you set % and $ off ALL PRODUCTS in your cart, as specific product (yes, a SINGLE product...apparently they forgot what multiselect is), or a specific collection. While some people might not mind creating a collection for every single discount they setup in ReCharge, a collection still does not get you the option to exclude/include specific variants.
ISSUES WITH TAXES:
While ReCharge does seem to read products to see if they are taxable, they didn't think it important enough to read the customer record to see if they are tax exempt or not. So we currently have hundreds of customers screaming at us that we are charging them sales tax even though they are tax exempt. ReCharge's suggestion: "A lot of our customers just give the customer a discount." Yes, because I'm sure the IRS will take the excuse: "Oh yes, I know our accounting software is showing we collected all that money in taxes, but it really wasn't taxes, we gave a discount. You see?" What could possibly go wrong?
We use this app for a rental model. Even though the app is not exactly made for it, with ReCharge's amazing support we managed to set it up the way we wanted to. The support is really exceptional! Thank you!