Reviews (1,868)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its excellent customer support, ease of use, and robust features. Customer service is responsive, with team members like Nikola C., Nena, and Vinse noted for their helpfulness. The app is user-friendly and integrates seamlessly with Shopify, simplifying subscription management. It is also reliable and continuously improved, enhancing customer retention and satisfaction, thus helping businesses stay competitive.

Edited October 7, 2021

Only issue for me is my store offers pickup and shipping and the app defaults to lowest shipping cost after the first order is made. So, if they order shipping on there first order the subsequent orders will default to pickup because its free. I have talked with tech support and the only work around is to manually add the shipping rate which is static. It's more work then it needs to be for an automated system.

River Bottom Roasters
United States
Almost 2 years using the app
May 30, 2022

AWFUL CUSTOMER SERVICE
I recently migrated over to a new website and needed to migrate my Recharge customers over to the new website, and after nearly 2 weeks I am STILL WAITING for my customers to be migrated over by Recharge and now at risk of loosing business as a result. AVOID THIS APP

The Natural Dog Hub
United Kingdom
Almost 2 years using the app
July 12, 2021

I love using this app. I switched to Recharge after failing to receive a response after more than a week from my old recurring app. I have never looked back since. They resolve issues fast and keep you updated if it's something that will take a bit longer. I recommend Recharge to anyone with a subscription business.

Spiral Rain
Canada
Almost 2 years using the app
November 9, 2020

We use ReCharge on many Shopify stores, both large and small. It is the most advanced subscription platform out there, with a great developer experience. I highly recommend it.

Hello Bello
United States
Almost 2 years using the app
September 21, 2021

This is a very bad app. They advertise that it's fully integrated but its just not. Do you yourself a favor and google ReCharge for Shopify Everything It Claims To Be? for you start. It will give you a more honest review. I wish I read this before we signed up

Coffee Capsules 2U NZ
New Zealand
Almost 2 years using the app
Edited May 6, 2021

Je suis très contente de cette application. Par contre, il faut tout traduire si votre site n'est pas en anglais.
Le support est super et répond très vite et est très agréable. Rien à dire

AssMat Box
France
Almost 2 years using the app
January 26, 2022

Nevena at Recharge was super helpful for my latest bulk edit request. I was told it could take up to 5 business days and it took 1 day, so really rapid work as well. Thanks again to Nevena & Recharge team.

Vet's Kitchen
United Kingdom
Almost 2 years using the app
Edited June 30, 2023

A great app with prompt service. I was using a competitor for quite a few years though they weren't helping and didn't seem to be working on the product for the future, I can see that this appears to be different for ReCharge.
A good product worth the hassle of swapping services.

The service continues to be good though, like others on here I can see a price hike in the near future. We may want to be looking further afield as the service wasn't cheap, to begin with, and we have 3 websites using ReCharge, this is quite the bill.

Brown Bear Coffee
United Kingdom
Almost 2 years using the app
February 26, 2021

Recently, I was experiencing some error issues with ReCharge and Julmar was integral in supporting me figure out what was going on. Julmar was patient, friendly and knowledge - delivering to me exceptional support. I'm so very grateful and won't hesitate to reach back out for support again. Thanks Julmar for all your help!

O2 Industries
Canada
Almost 2 years using the app
July 10, 2023

Works great and great customer service/support. Interface is easy to work with and we haven't had a problem since launching.

Durable
United States
Almost 2 years using the app
Recharge replied July 18, 2023

Thank you so much for taking the time to leave a review about your positive experience with Recharge!
- Ty Bailey | VP of Services