Reviews (1,868)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its excellent customer support, ease of use, and robust features. Customer service is responsive, with team members like Nikola C., Nena, and Vinse noted for their helpfulness. The app is user-friendly and integrates seamlessly with Shopify, simplifying subscription management. It is also reliable and continuously improved, enhancing customer retention and satisfaction, thus helping businesses stay competitive.

July 21, 2022

Had the best service experience with Juan from ReCharge support. He solved an extremely complicated issue for us within a couple of hours — and it's a testament to the level of service that ReCharge provides.

Prima
United States
Over 1 year using the app
June 28, 2021

We haven't had the app long so we are still testing everything, but the customer service so far has been amazing. We ran into a few issues with set up and implementation and Nigel S. was able to help us every step of the way.

Naternal
United States
Over 1 year using the app
May 17, 2021

It is a great app that makes simple the subscription process for my customers and for me, as a store owner. Plus the support service is spectacular, their answers are always fast and accurate. They really have helped me find the right solution and taught me how to use the platform in the best way

BrightAutism
United States
Over 1 year using the app
July 23, 2021

This app supports my business on a day to day basis. Their customer support is excellent. Highly recommended

Roots Farmer
United Kingdom
Over 1 year using the app
May 21, 2021

amazing customer service! super fast response and the app is easy to use and manage. highly recommended!

Nopalera
United States
Over 1 year using the app
February 4, 2022

Bryan was super helpful and went above and beyond to respond to my question. Appreciate his help and patience with me!

Balanced Bites Wholesome Foods
United States
Over 1 year using the app
December 22, 2021

Thanks a lot to Dora. She supported me really well with my technical issue. It was solved quickly and easily and she gave me further tips.

BIOEFFECT
Germany
Over 1 year using the app
Edited December 2, 2021

It is user friendly and integrates seamlessly with Shopify. Great user interface. Customer support is top notch. You will get a response in less than 1/2 hour. Rachel was super helpful with my question on how to move out the capture date of a customer's monthly charge.

North Water
Canada
Over 1 year using the app
July 25, 2023

Recharge has been really solid for us. It is easy to integrate, offers unique customizations, and has comprehensive technology.

Their support is all remote and typically is sufficient, but sometimes it can take longer than ideal to get issues resolved.

Unfortunately, more custom support is only available on the highest tier plan (we are on the pro plan). I think ReCharge would benefit greatly from options for phone support. I also think that for some of the more complex functionalities, more could be done to make it easier to do on your own.

PrettyBoy
United States
Over 1 year using the app
Recharge replied July 31, 2023

Thank you so much for your review and for taking the time to leave us with your feedback! We will take this into consideration as we continue to evolve our support offerings.
- Ty | VP of Services

September 20, 2021

Rachel D in customer support was amazing! I can't believe how accurately and quickly she corrected an issue for us. So impressed and grateful!

Simple Green Smoothies
United States
Over 1 year using the app