Reviews (1,953)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its responsive customer support, user-friendly interface, and robust features. They praise the quick and effective support via live chat and email, and appreciate the easy setup and seamless Shopify integration. Key features like customizable subscription plans and automated recurring payments are highlighted, significantly enhancing merchant operations and customer retention.

September 7, 2024

Their customer support is always helpful, especially with bulk actions for subscriptions.

Subscription Box Kids
United States
Almost 3 years using the app
Recharge replied September 16, 2024

We appreciate the shout out to our support team!

- Ty Bailey | VP of Services

October 25, 2024

Great tech support team

The Sola Company
United States
Over 1 year using the app
Recharge replied November 1, 2024

Thank you for taking the time to leave a review!

- Ty Bailey | VP of Services

July 29, 2024

Recharge is a huge part of our business and they provide amazing customer support.

Even when their customer support team doesn't have an answer to a question, they will work with you to help you find an answer.

Hive Brands
United States
Over 3 years using the app
Recharge replied August 5, 2024

Thank you for your five star review!

- Ty Bailey | VP of Services

March 26, 2024

All apps have problems but the best thing about this one is that you can connect with Jaden W and get help and the answers you need very quickly compared to other apps. We spent weeks trying to figure out why our new website had a certain "bug". Jaden W was able to fix it in just a few emails in a couple of hours!

Optivida Health
United States
About 5 years using the app
Recharge replied April 8, 2024

Thank you for the review and the shout out to Jaden!

Ty Bailey | VP of Services

April 26, 2024

Our Dev team says: "We have been using Recharge for offering subscriptions on our coffee store for some time now, and I must say we're impressed by the quality of service they provide. The main thing which makes them stand out is their top-notch customer support. I have been personally helped by Nikola C. from the technical support team on several technical issues and I must say he's a pro at what he does! We have recently migrated our store from "Recharge checkout on Shopify" to "Shopify Checkout Integration" and the entire migration and post-migration experience has been smooth because of Nikola and other members of the support team. Not only this, but I have contacted them via live chat and several other email tickets and I have always received blazing-fast responses with practical solutions. The support team is very active when it comes to fulfilling customer's needs, and we are having a great experience over all."

Hermanos Colombian Coffee Roasters
United Kingdom
Almost 4 years using the app
Recharge replied May 13, 2024

We appreciate you taking the time to leave a review about your experience!

- Ty Bailey | VP of Services

September 16, 2024

Eduardo was really helpful! Thank you

Pentire USA
United States
About 2 years using the app
Recharge replied September 30, 2024

We appreciate your review!

- Ty Bailey | VP of Services

September 25, 2024

Thanks for your quick and very sharp help when I contacted the customer service !

onday
France
13 days using the app
Recharge replied September 30, 2024

We appreciate your review!

- Ty Bailey | VP of Services

July 18, 2024

Max helped us troubleshoot an issue with our coupon code. He gave very detailed instructions and helped me every step of the way. I really needed and appreciate his support!

She Reads Truth
United States
Over 9 years using the app
Recharge replied July 22, 2024

Thank you for taking the time to leave a review!

- Ty Bailey | VP of Services

May 1, 2024

Everything about Recharge is a class act. I used them while my business was active, and had a great experience setting up subscriptions and collecting recurring revenue from customers. Very simple and easy to use. I did end up having to close my account and worked with Bryan Nguyen who was a HUGE help and support with getting some charges reversed. It's very rare in the SaaS world to get refunded for anything, and Recharge made me feel like a valued customer by taking care of that for me. All in all, great app, great support. I'll be back if I ever open a product-based business again!

Lagom Body Co.
United States
Over 3 years using the app
Recharge replied May 13, 2024

We are very happy to hear about your positive experience. Thank you for the review - and the amazing shout out to Bryan!

- Ty Bailey | VP of Services

March 20, 2024

Our Shopify store have been using Recharge for a long time now, even before I took over as the team's e-coms guy. I've just gotten the Recharge team to switch us to the new checkout system and it's been great, so it's the right time for me to drop a review! It's easier for me to control, and it's a new clean look on our order confirmation pages. Customer service was amazing, thanks to Mariah and team!

Sarnies Coffee Singapore
Singapore
Over 6 years using the app
Recharge replied March 21, 2024

We appreciate you taking the time to leave a review and a shout out to Mariah!

- Ty Bailey | VP of Services