Reviews (1,917)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for boosting customer retention and satisfaction by streamlining subscription management and recurring payments. They appreciate its easy integration with Shopify, user-friendly interface, and customizable subscription options. Continuous updates based on merchant feedback ensure the app meets evolving business needs. Additionally, the responsive and knowledgeable support team significantly enhances the app's reliability and usability, making it a key asset for businesses focusing on subscription services.
Refine
-
By rating
The agent (Joey, I believe) was super quick and immediately provided a solution. Thank you!!!!!!!!!!
Chris from the support team was extremely quick and knowledgable when it came to a bulk change I needed in a time sensitive amount of time. He was very thorough and explained in an easy way what he needed from me in order to complete the task on his end. I couldn't have asked for a better experience to a task that seemed daunting beforehand.
I have been using Recharge for a few years. My subscription business has grown consistently. Great customer support, which means the most to me.
Great and fast customer service, I had trouble with the code they were able to resolve it. so far so good.
I use this app for my subscription products. I have an issue with getting my widget on my store, I contacted Recharge and Mary responded in a very timely matter and fixed my issue. I'm very please with this company.
Great customer service, someone was able to assist me within a couple hours and solved all my issues. I'm beyond satisfied with the service and the App itself.
Thank you!
Excellent onboarding service by Hoa. His knowledge of Recharge and what we needed helped to navigate us through setting up a new store in Shopify but also in bringing over legacy subscriptions from Woo. Thanks Hoa and the Recharge team for everything.
Thank you for taking the time to leave a review of your experience with Hoa. We are glad to hear that our team was able to facilitate getting your store up and running.
- Ty Bailey | VP of Services
We have been using the app for the last 5 years. Mostly it has been fine although the layout of the webpage is confusing if you need to make changes to customers subscriptions. However with the recent announcement of a 400% price increase on the standard plan, which seems rather excessive... greed much? we will be looking elsewhere. We are only a small business and there is not a lot of margin in the subscription boxes that we offer.
We’re sorry to hear this feedback. We did not make this decision lightly, and the change will not impact your business until January 1, 2024. If there is anything we can do in the meantime, please reach out to our team.
Support: https://support.rechargepayments.com/hc/en-us/requests/new
- Ty Bailey | VP of Services
Recharge has been big for us - subscriptions are 90% or more of our revenue - and the customer service is always great, I highly recommend
Thank you so much for taking the time to leave us a five star review! We appreciate the shout out to our hardworking Support team.
- Ty | VP of Services
Such an easy app to use, and the support is awesome! AJ was soooo helpful and fast. I'm super excited to start using this app to help me scale my subscription box company (LaLa Horse). 2021-11-13 Update... Today Tigist helped me with a few questions I had and the service was so fast and helpful. I just can't say enough great things about this app and this team!