Recharge Subscriptions , 1,350 reviews

Overall rating
4.6
Counts per rating level
  • 87% of ratings are 5 stars
    1.2K
  • 7% of ratings are 4 stars
    96
  • 1% of ratings are 3 stars
    15
  • 1% of ratings are 2 stars
    11
  • 4% of ratings are 1 stars
    57
October 8, 2021

Recharge Subscritions have a fast and good service. Helped with a comprehensive FAQ whiched speed up the process, the help from Recharge employees was quick.

1-Fits-All.com
Sweden
Time spent using app: 4 months
October 7, 2021

ReCharge and their team (specifically, Owais) has been great to work with. Super sharp, and quick turnaround on any assistance we need. Thanks team!

Dropps
United States
Time spent using app: Over 6 years
October 7, 2021

Thank you Gabriel for being so persistent and finding the solution to the Recharge app issue.
Glad you made it happen

TruLyfe Supplements
United States
Time spent using app: Almost 2 years
October 7, 2021

Great customer service! Quick to respond and assist with the syncing issue I was having despite the fact that our usual Shopify manager was out of the office.

Apotheke Co
United States
Time spent using app: Almost 2 years
October 7, 2021

Rafael A. did a great job of assisting me with my issue. Not only did he help me to figure out the problem he checked back in a few days later to make sure everything was taken care of. Great customer services

O3UV
United States
Time spent using app: Over 1 year
Edited October 7, 2021

Only issue for me is my store offers pickup and shipping and the app defaults to lowest shipping cost after the first order is made. So, if they order shipping on there first order the subsequent orders will default to pickup because its free. I have talked with tech support and the only work around is to manually add the shipping rate which is static. It's more work then it needs to be for an automated system.

River Bottom Roasters
United States
Time spent using app: Almost 2 years
October 7, 2021

My questions always get answered quickly and Shayaan is lovely to deal with and always helps out when I need assistance.

DrinkWell
United Kingdom
Time spent using app: 10 months
Edited October 7, 2021

Tigist from Customer Service was very helpful resolving a product sync issue we had after making changes to the product in the catalog made it unavailable for recurring subscription orders. This is a great product! We wish it was able to charge in multiple currencies: something that currently forces us to manage multiple Shopify stores for subscriptions in multiple countries. Otherwise very good.

DrinkPartake-US
Canada
Time spent using app: Over 1 year
October 7, 2021

There were a lot of underlying issues that were not clarify up-front. We had to contact support back and forth for help (some even took 3-4 days to respond which affected our store performance).

Mala the Brand
Canada
Time spent using app: 6 months
Edited October 6, 2021

I use the app for a monthly ribbon subscription box and it is so easy to navigate. Help response times are super fast and reps are so helpful!!

YiaYia's Nook
United States
Time spent using app: About 1 year