Recharge Subscriptions , 1,712 reviews

Overall rating
4.5
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and robust subscription management capabilities. It's praised for seamless Shopify integration, responsive customer support, and its role in boosting recurring revenue and customer loyalty. Features like subscription pausing are particularly valued. However, some merchants suggest enhancements in reporting and customization, and find its pricing higher than similar apps.

August 13, 2021

The features are great for my business, and support went above and beyond in helping me figure out a coding issue with my theme. Very helpful!

Woodnote Coffee
United States
Over 2 years using the app
August 4, 2021

Very helpful customer support and the app has helped us generate thousands in recurring revenue. Highly recommend!

CCL Supplements
United States
Over 2 years using the app
March 7, 2022

This app is very easy to use and install. I like the ease it which it integrates with the Shopify app and I can turn on subscriptions in a snap. The only thing I'm trying to figure out is the notifications piece so that I know when someone pushes back a subscription or not, but I'm sure all I have to do is contact the helpful customer service team. The customer service is AWESOME - super fast and responsive. I highly recommend Recharge even if just for the customer service team that provides support.

Simply Ingredients
United States
Over 2 years using the app
Edited June 28, 2021

Customer service has been great and the move to the integrated Shopify checkout is a lifesaver! A huge part of our business is subscriptions and this fits the bill.

MANTRA Labs
United States
Over 2 years using the app
January 21, 2022

I've been using this app in my store for over 2 years now and I couldn't be happier. Not only does the app do exactly what it claims to do, but their support is incredible. I had a bad experience with a developer who caused some issues with my existing subscriptions and Recharge support worked tirelessly to fix it. If you're looking for an amazing subscription app with great support - look no further.

Cool Weed Shirts
United States
Over 2 years using the app
Edited April 19, 2023

The app itself is not always user friendly when you want to make even simple changes to notifications or how the app interfaces with your theme. It helps to have a developer to reach out to. If you've already got one you'll be fine because the actual functionality and options available for your specific needs are plenty and generally easy to understand. The support team has been really helpful in getting any of my concerns solved or questions answered. We haven't gone live yet but we will be this week as the last few adjustments are now done thanks to Milenas help.

Update:
With a lot of new features like bundles you have much more flexibility than before but it can also make explaining your setup to the team a bit more confusing. Be as clear as you can and send examples. The support is fantastic.
It's what makes recharge stand apart from the crowd. They also keep adding more and more features so your options are continually opening up. It's great to have them helping out behind the scenes.

Hunters’ Dale
Canada
Over 2 years using the app
September 3, 2021

We've been using the app for over a year now, and the support has been swift and personable in that time. Thanks, Nena, for your help!

The Flying Zucchinis
Australia
Over 2 years using the app
August 1, 2021

Excellent customer support from Rudy of the Support Team - went above and beyond to help out. Timely responses and extremely professional.

Organic Mondays
Switzerland
Over 2 years using the app
June 16, 2021

While I wish I had the option to set the 1st charge date to the correct billing date automatically, I was able to reach out to CS and Brandon took care of me so quickly and accurately.

Redline Steel
United States
Over 2 years using the app
Edited December 2, 2021

I have had a few issues with navigating our subscriptions account but every time I raise a query recharge employees have been very helpful and concise in their answers. Most recently Miguel was fantastic with his example videos and helping me solve an issue. Thank you!

teapigs.co.uk
United Kingdom
Over 2 years using the app