Reviews (567)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its advanced invoicing capabilities, especially in handling VAT and quotes for B2B and B2C transactions. It supports multi-language options, EU compliance, and integrates with payment systems like Stripe. The interface is user-friendly, and the app allows for customizable invoices and auto-generation based on order tags. Customer support is noted for its responsiveness and ability to quickly address custom requests and technical issues.

September 21, 2017

Excellent app to have automatic invoices. Amazing support, solving problems that are not even theirs. Although maybe a little bit expensive since I had to go for the extended plan (starter pack only has 7 invoices a month and no VAT exemption options). But I would still highly recommend it if you're looking for an invoicing solution.

The Stargazer Store
Belgium
15 days using the app
September 3, 2019

I needed an app to print /export invoices. I could not customize the template the way i wanted. Just changing the word "Invoice" to something else was not possible. The customer service was not pleasant neither I don't get the fuss? There is better and cheaper app. Printout Designer by example.

THE PEOPLE OF SAND
United Arab Emirates
13 days using the app
Sufio replied September 4, 2019

Hi Audrey, we are so sorry you have had a bad experience!
We actually did not receive any of the messages you sent us. It turns out there was a bug in our email processing ...

October 14, 2020

I installed the app hoping it could help me collect VAT Numbers on checkout, but at no point did they mention, in text or videos, that you need Shopify Plus to customize your checkout, which means this app is useless. It cannot collect VAT number in checkout without you being on the Shopify Plus plan, so it really has no place in the world as you can easily have the functions of this app setup in ...

Compackable
Denmark
12 days using the app
Sufio replied October 15, 2020

Thank you for taking your time leaving your honest review here. Our users' satisfaction is our utmost priority and so seeing you unhappy with us makes us very concerned.

...

Edited August 7, 2019

The app is wrongly claiming and advertising to cover EU VAT validation and handling of B2B EU intra community supply purchases. It simply cant do it.
And I was very surprised that the app developers dont seem to (want to) understand the basic legal requirement regarding EU VAT regulations.

Since the tool does not change any prices after VAT validation in the frontend (!) the sufio support ...

lotuscrafts3
Austria
10 days using the app
Sufio replied August 7, 2019

Hi there,
We understand it is frustrating, but unfortunately this is simply how Shopify calculates prices when VAT is included.
It is not something that Sufio can have any ...

April 17, 2016

Highly recommended, great app and great company! The invoice in pdf format attached to the automatic emails that are sent to customers are exactly what we needed in order to take our professionalism to the next level. Also, I have to say that the level of customer service from Sufio is second to none!! Norbert has been just awesome!! THANK YOU :-)

Ground Cover Solutions
United Kingdom
About 7 hours using the app
April 26, 2023

Amazing customer service and super easy to set up. I would highly recommend Sufio if you need a tax invoice solution for your customers on Shopify.

Disposable Medical Supplies Australia
Australia
About 6 hours using the app
Sufio replied May 30, 2023

Thank you very much! We believe our app is very user-friendly so it's great to hear that it was easy for you to set it up. We appreciate your recommendation :)

June 4, 2015

Great experience so far. Really streamlined our process. Does not do everything we would like yet, but very impressed by development commitment to offer new functionality in near future. Customer service very accessible, helpful and prompt replies.

Decanter Awards shop
United Kingdom
3 days using the app
July 1, 2021

Nouveau sur cette application qui va faciliter mon quotidien. Les factures peuvent être personnalisées facilement. Le service client est disponible en quelques secondes ! Et de surcroit très efficace. Merci à Andy.B !

pugetcreationbois
France
About 3 hours using the app
Sufio replied July 2, 2021

Nous sommes heureux que vous appréciez Sufio. Nous sommes toujours là pour vous aider si vous en avez besoin.

June 9, 2021

Had a problem. Was fixed in 5 min. And Andy aka mr super speed had my sense of humor. :D Thanks again!

Haarjuweel
Belgium
About 2 hours using the app
Sufio replied June 9, 2021

Thanks a lot for your review, glad I could help :) Please feel free to contact us anytime, I will have my memes ready!

November 13, 2020

Best customer service :) Highly recommend! I have tried a lot of apps to send automatic invoices and this one if my favorite :)

BKIND WHOLESALE
Canada
About 2 hours using the app
Sufio replied November 16, 2020

Yaaay we're really happy you think we're "the one" ;) Thanks a lot for leaving us such a sweet review - you made our Friday 13th great!