Syncee Premium AI Dropshipping
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Reviews (501)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and easy setup with Shopify. They praise the responsive support team for efficiently resolving issues and value the app's ability to manage inventory and synchronize products, reducing manual effort. The quality of suppliers and variety of products are also highlighted, along with automation features like automatic product updates and feed synchronization that keep store catalogs current.
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All i have to say is that i build two online store sourcing with syncee, one of them had 250 products (let you imagine the hard work that was put in) and when i was ready to start selling the supplier cut off syncee! today i have two online store one with zero product and second about to go down! 6 months of very hard work thrown away and for that i can no longer trust syncee!
Hi there,
We are sorry to hear about your experience. We would like to respectfully clarify that suppliers operate independently, and the decision to stop selling or to leave the platform is made entirely by them. While Syncee provides the platform for these connections, we do not have control over the independent business decisions of the suppliers. We understand the frustration this causes, and we would be happy to help you find alternative suppliers with similar products to restore your products. If you have any questions, please feel free to reach out to us via our in-app chat or at support@syncee.com so we can assist you directly.
The positive reviews have to be fake. No way they have a 4.3 rating!!! Don't use them; you will be pulling your hair out on every order. 60% of orders don't get fulfilled even after I have paid. They are out of stock or the order just goes to a void. Then you cannot get a refund for the order, so you have to file chargebacks for all of them. The support is overseas or AI and is useless. You cannot build a business around Syncee; it would be impossible to scale to any size. The concept is great; the execution is about as bad as it can get. Read the other bad reviews, those are the real reviews!!! Not faked.
Hi there,
We are sorry to read about your experience.
Our management team has emailed you and personally reviewed your case.
Syncee has been operating for over 10 years, supports thousands of retailers and suppliers worldwide, and we take feedbacks like this seriously. Our positive reviews reflect real user experiences across many different business models. At the same time, we know that when issues occur, especially around order fulfillment, it can be frustrating.
As mentioned by our management team, your case is currently under review. We are investigating the reported orders. We are committed to handling your case carefully and finding the right resolution. Thank you for your patience. If you have any further questions, please feel free to reach out to us via in-app chat or email at support@syncee.com.
If I could give no stars at all, I would! This company is so unprofessional and greedy. Please, please stay away from it if you don't want to be charged for not using them ! I installed the app and have never used it, and then I unsubscribed and uninstalled the app, and yet I have been charged for another month, and I am still chasing them for the refund, which they are refusing! STAY AWAY FROM THEM AS FAR AS YOU CAN! Contacted Shopify customer care support and they were uselss as well! Definetelly moving away from SHopify to another platform ! No more wasting time here!
Hi there,
We are sorry to read your review. We have already reached out to you via email regarding this matter, as we truly want to review your case and assist you properly.
Our team is ready to help and clarify the situation, but we have not received a reply yet. We would like to kindly ask you to respond to our previous email so our colleagues can continue the conversation with you.
We appreciate your time and look forward to your reply.
I have an unfulfilled order with MODA Dropship supplier. The goods were paid for and the order was never fulfilled by MODA Dropship for over two months now.
I would really appreciate it if you could follow up with MODA Dropship supplier to give an update about my paid for unfulfilled order.
Looking forward to hearing from you soon in bring solution to this issue as it has completely ruined my experience in using the services.
Thank you
Hi there,
We are sorry to hear about your experience. Please note that our team has already contacted the supplier to draw their attention to the unfulfilled order. While we are doing our best to assist you, the fulfillment process is managed directly by the supplier, so we also recommend that you continue communicating with them to resolve this as they are responsible for shipping. For a faster resolution and direct support, please feel free to reach out to us through our in-app chat or at support@syncee.com.
I'm absolutely fed up with trying to correct the errors in there listings. Every time I do corrections they updadte and install all the errors into my store. Missing gtin's sku's barcodes variants. Huge collections of lovely items, but too much trouble to be worth while.
Hi there,
We are sorry to hear about your experience. After checking our system, we could not find any previous communication with you regarding this issue. Please note that there is an update settings within Syncee that solves what you experienced. We would like to kindly ask you to contact our support team via our in-app chat or at support@syncee.com, and we will guide you through the necessary steps. Thank you for your cooperation.
Provided "support" with AI without even identifying it as AI. In doing so, they were also fairly inflexible on a billing question I had. No thanks!
Hi there,
We are sorry to hear about your experience. When you reach out, the first response may come from our automated assistant, but our human support team is always available in office hours to assist with more complex questions or issues.
Regarding billing, all subscriptions follow our policy on our website, and our team is available to explain any details if needed.
If you would like further clarification or assistance, you are welcome to reach out to us again via in-app chat or at support@syncee.com.
Avoid this app, predatory billing, and no accountabilityThis was one of the most frustrating experiences I’ve had on Shopify. I was charged nearly $150 CAD for an app I used for two days, uninstalled immediately, and never benefited from.
Support was cold, inflexible, and offered no real help just copy paste policies.
Seeing other reviews with the same experience makes this feel intentional rather than accidental. If you’re new to Shopify or on a tight budget, this app can seriously hurt you financially.
Hi there,
We are sorry to hear about your experience. According to Syncee’s refund policy approved during the subscription process, refunds were unfortunately not eligible in your case. After the promotional $1 first month period ends, the subscription automatically continues at the full plan price unless canceled beforehand. It is the responsibility of the account holder to monitor subscriptions and cancel on time if needed. Our team is always available via the in-app chat to provide guidance on managing your subscription or answer any questions.
Awful confusing why doesn't shopify use third parties it is not easy to navigate sent an email immediately at first charge. Now its happened twice. I have only two logins, once when I was coaxed into the service which had zero products relevant to my brand, and the second logon trying to get rid of this on phone talking to shopify support. The emails say shopify billing this is a mess
Hi there,
We are sorry to read about your experience. To stop future charges, the app subscription must be canceled in your admin. Contacting support alone does not automatically end an active subscription.
We regret that the app did not feel relevant to your brand. If you need further help our team is always ready to answer your questions via the in-app chat or support@syncee.com.
There were bugs in their app; it worked fine initially, but then everything was updated and flawed. I haven't seen any fixes, so I wasted my money on it.
Hi there,
We are sorry to hear about your experience. Syncee’s features function according to our descriptions. However, there may have been some misunderstanding regarding certain options, as the feature you mentioned as no longer being available was not previously part of our system. We are always here to help and would be happy to clarify how our features work. If you have any further questions, please feel free to reach out to us via in-app chat so we can assist you directly.
Runaway! Terrible Logistics. If you have taken the trouble to build a brand a customer loyalty do not use this app. It will diminish your brand. The Fulfillment process is a joke. Deliveries take 10 days plus and you have to dig through emails to find a tracking number affiliated with a sketchy Chinese carrier.
If you have a dropship company with zero branding, just swindling people who aren't familiar with Amazon, this app is for you.
If you're a small business owner building a brand RUN!
I only gave this 3 stars because most people only check the 3 star reviews. My real score is Negative A BILLION STARS. Again RUN!
Hi there,
We are truly sorry to hear about your experience. Your feedback is very important to us.
As Syncee operates worldwide, we work with suppliers from many regions including the USA, Canada, Europe, and more. Our goal is to make it easy for retailers and suppliers to build strong partnerships with local partners for fast shipping.
We are proud to have a community of established merchants collaborating successfully worldwide and we offer solutions helping them sell conveniently.
If you would like us help finding suitable suppliers for your store, we would be happy to assist you. We are also here to help with technical questions, including locating tracking numbers on your admin. Feel free to reach our support team anytime at support@syncee.com.