Syncee Premium AI Dropshipping
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Reviews (501)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and easy setup, which streamline dropshipping operations. They praise its responsive support team, efficient product management, and quality supplier network. Key features like automation for product imports and inventory updates, along with seamless Shopify integration and a diverse product range, are highlighted as enhancing customer satisfaction and reducing manual effort.
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Avoid this app, predatory billing, and no accountabilityThis was one of the most frustrating experiences I’ve had on Shopify. I was charged nearly $150 CAD for an app I used for two days, uninstalled immediately, and never benefited from.
Support was cold, inflexible, and offered no real help just copy paste policies.
Seeing other reviews with the same experience makes this feel intentional rather than accidental. If you’re new to Shopify or on a tight budget, this app can seriously hurt you financially.
Hi there,
We are sorry to hear about your experience. According to Syncee’s refund policy approved during the subscription process, refunds were unfortunately not eligible in your case. After the promotional $1 first month period ends, the subscription automatically continues at the full plan price unless canceled beforehand. It is the responsibility of the account holder to monitor subscriptions and cancel on time if needed. Our team is always available via the in-app chat to provide guidance on managing your subscription or answer any questions.
Provided "support" with AI without even identifying it as AI. In doing so, they were also fairly inflexible on a billing question I had. No thanks!
Hi there,
We are sorry to hear about your experience. When you reach out, the first response may come from our automated assistant, but our human support team is always available in office hours to assist with more complex questions or issues.
Regarding billing, all subscriptions follow our policy on our website, and our team is available to explain any details if needed.
If you would like further clarification or assistance, you are welcome to reach out to us again via in-app chat or at support@syncee.com.
Awful confusing why doesn't shopify use third parties it is not easy to navigate sent an email immediately at first charge. Now its happened twice. I have only two logins, once when I was coaxed into the service which had zero products relevant to my brand, and the second logon trying to get rid of this on phone talking to shopify support. The emails say shopify billing this is a mess
Hi there,
We are sorry to read about your experience. To stop future charges, the app subscription must be canceled in your admin. Contacting support alone does not automatically end an active subscription.
We regret that the app did not feel relevant to your brand. If you need further help our team is always ready to answer your questions via the in-app chat or support@syncee.com.
Runaway! Terrible Logistics. If you have taken the trouble to build a brand a customer loyalty do not use this app. It will diminish your brand. The Fulfillment process is a joke. Deliveries take 10 days plus and you have to dig through emails to find a tracking number affiliated with a sketchy Chinese carrier.
If you have a dropship company with zero branding, just swindling people who aren't familiar with Amazon, this app is for you.
If you're a small business owner building a brand RUN!
I only gave this 3 stars because most people only check the 3 star reviews. My real score is Negative A BILLION STARS. Again RUN!
Hi there,
We are truly sorry to hear about your experience. Your feedback is very important to us.
As Syncee operates worldwide, we work with suppliers from many regions including the USA, Canada, Europe, and more. Our goal is to make it easy for retailers and suppliers to build strong partnerships with local partners for fast shipping.
We are proud to have a community of established merchants collaborating successfully worldwide and we offer solutions helping them sell conveniently.
If you would like us help finding suitable suppliers for your store, we would be happy to assist you. We are also here to help with technical questions, including locating tracking numbers on your admin. Feel free to reach our support team anytime at support@syncee.com.
I originally had an issue where I was charged after canceling my paid plan, but I have to highlight how professional and responsive Syncee’s support team was throughout the process.
After I reached out and explained my situation, Imre from the management team personally reviewed my case, identified the issue, and ensured that my refund was processed quickly and smoothly.
I really appreciate the level of communication, fairness, and genuine care they showed, it’s rare to see this kind of attention to customer experience.
Thank you to the Syncee team for resolving everything with professionalism and respect.
Highly recommended for both the app and the quality of support!
Hi there,
Thank you so much for the positive review! We are glad that our support team could assist you quickly and efficiently. We appreciate your recognition of our communication, it’s important to us that every customer feels supported. If needed please don’t hesitate to contact us through the in-app chat.
Excellent app, and support is excellent! But the chatbot screening is frustrating—it tries everything to keep you from reaching a human agent. If a chatbot could actually resolve issues, I wouldn’t mind, but we’re still years away from that level of reliability. For a paid app, human support should be the priority. If the goal is to train bots, that should be done through a free service, not at the expense of customers’ time—something small business owners simply don’t have to waste.
Hi there,
Thank you for sharing your thoughts. We truly want every Syncee user to have a smooth experience, and our friendly support team responds to all messages with care. If anytime you have a question, please feel free to send us an email at support@syncee.com or contact us via chat and we will be more than happy to help you with a direct message as soon as possible. Happy selling!
If I could give it zero stars, I would. Had a free account and it upgrades me to a business account. I don't use this app ever, but for some reason this has become a common tactic for their business. Then they want to refuse a refund. This is becoming an issue for numerous people. I have a social media following on Instagram and FB with thousands of people, and I will press this and show how much of a CON system they have going, if I don't get my money back. This randomly charging people for a free account is a ridiculous. I don't even use the app.
Leider überzeugt die App mich nicht. Barcodes werden oft nicht übernommen und wenn man sie manuell einträgt, verschwinden sie bei der nächsten Synchronisierung wieder. Für diese Leistung ist der Preis deutlich zu hoch. Die Produktsuche ist unpraktisch, da man Kategorien nicht filtern kann und nach dem Öffnen eines Artikels wieder komplett nach unten scrollen muss.
Hallo,
es tut uns sehr leid, von Ihrer Erfahrung zu hören. Ihr Feedback ist uns sehr wichtig, und wir danken Ihnen, dass Sie sich an uns gewandt haben. Wir konnten keine frühere Nachricht von Ihnen finden, aber unser Team hat sich bereits mit Ihnen in Verbindung gesetzt, um Ihnen bei allen technischen Fragen zu helfen. Zur Klarstellung: Syncee verfügt über einen vollständigen Kategoriefilter in der Produktsuche, und uns ist kein Fehler bekannt, der zum Verschwinden von Barcodes führt. Wir würden uns freuen, wenn Sie uns weitere Details dazu per E-Mail zukommen lassen könnten, damit wir Ihnen weiterhelfen können. Wir bei Syncee arbeiten stets daran, unseren Nutzern ein möglichst reibungsloses Erlebnis zu bieten. Wenn Sie weitere Unterstützung benötigen, können Sie uns jederzeit über den In-App-Chat oder per E-Mail an support@syncee.com erreichen.
It is a very good app but they developers need to work on the payment method that is more favourable for global use PayPal and Payooner are not accessible in sierra leone
Hi there,
Thank you for your feedback and for using Syncee! We’re glad to hear you find the app useful. We’re continuously working to improve Syncee and expand its features and accessibility worldwide. If you have anything you would like to ask about Syncee, don’t hesitate to reach out to us anytime via in-app chat!
A very bad experience from the very first order.
The order was placed and paid through Syncee a week ago, but it’s still not fulfilled. Customer support is unreachable, only a bot responds with irrelevant answers then ending the chat. Our emails have been completely ignored, leaving us no choice but to refund our customer.
First order. First loss. Very disappointing service.