Syncee Premium AI Dropshipping

"they are scammers"
I am writing this review to share my real experience so that other retailers understand the risks I faced.

I purchased a Syncee subscription for around **$100 per month** because I expected reliable suppliers and professional support. Unfortunately, my experience with the **EP Light** supplier was extremely disappointing.

The supplier advertised a **7-day processing time**, so I accepted customer orders on eBay and placed the following paid orders through Syncee:

* Supplier Order **#24578** (Syncee Order **#9813**)
* Supplier Order **#24613** (Syncee Order **#9910**)
* Supplier Order **#24615** (Syncee Order **#9932**)
* Supplier Order **#24616** (Syncee Order **#9933**)

After I paid for these orders, nothing happened. The orders remained unfulfilled well beyond the promised processing time. I repeatedly contacted the supplier through both email and the Syncee chat system, but I received little or no response.

At the same time, I noticed that the supplier increased the product price after my orders had already been placed and paid for, while my paid orders were still waiting to be processed.

Because of these delays, my customers started asking where their orders were. Some customers opened eBay cases against me because the promised delivery time had passed with no tracking information.

As a result:

* My eBay payments were placed on hold.
* My seller performance and account health were negatively affected.
* My business reputation suffered.
* I spent weeks dealing with customer complaints instead of growing my business.

I contacted Syncee many times. Their support team repeatedly told me they were contacting the supplier and asking them to fulfill my orders. Days turned into weeks, but there was still no proper communication from the supplier.

Eventually, I was informed that the supplier had inventory issues and I was advised that I could request a refund. However, no refund was provided by the supplier.

Since there was still no resolution, Syncee advised me to contact my bank and file a chargeback because the payment had been made directly to the supplier.

I followed that advice and my bank temporarily refunded the disputed transactions while investigating the case.

Only after all of this happened did the supplier finally ship and deliver the orders—weeks after the promised processing time. Because the orders were eventually delivered, on **23 July 2026** my bank reversed the temporary refund and deducted the money from my account again.

Although I ultimately received the products, the damage had already been done. I lost valuable time, my customers lost confidence, my eBay account was affected, and I had to go through a stressful dispute process because the supplier failed to meet the advertised processing time and failed to communicate properly.

To be fair, the Syncee support team did respond to my emails and escalated the case internally. However, as a paying customer, I expected suppliers on the platform to be monitored more effectively so situations like this would not continue for weeks.

Based on my experience, I cannot recommend the **EP Light** supplier. I also believe Syncee should strengthen its supplier verification, performance monitoring, and communication standards to better protect retailers from situations like the one I experienced.

Benjamin a été très réactif, patient et clair dans ses explications. Il m’a aidé à comprendre la différence entre les commandes en gros et le dropshipping, notamment concernant les minimums de commande. Merci pour cet accompagnement rassurant et utile quand on débute !⠋

Benjamin was very patient all the way until the problem was solved.

Quando ho mosso i primi passi con syncee, non è andata molto bene.
Dopo tramite assistenza e aiuto, tutto è tornato alla normalità. Consiglio prima di importare i prodotti , di fare un rapido conto spedizioni/margini/costo , ci sono tantissime soluzioni diverse.
comunque consigliato! 5 stelle per assistenza , e prodotti di qualità

Our first experiece was not great but with time, the vendor delivered and the system ran very smoothly.

Easy to move around in; to change things; to update things and to push to the store--I like the unusual products that are new and trendy1

Fast and effective. Easy way to feed stock list from your supplier

A great app and website! I’ve managed to fill my store with a wide range of products due to the number of suppliers they have. It’s so easy to upload products and keep track with stock. Once I get a sale from a customer and I purchase the item on Syncee the shipping information is automatically added and email sent to customer, I don’t have to lift a finger. I’ve also had a couple of issues in the past and their customer service is brilliant. Highly recommend!

quite easy navigation

Very helpful and excellent customer service