Reviews (1,785)

Overall rating
4.6
Counts per rating level
  • 84% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its user-friendly interface and efficient setup, which simplifies managing a dropshipping store. It offers 24/7 customer support, noted for its responsiveness and helpfulness. Key features include robust product synchronization and automated inventory management, which help maintain product consistency and prevent stock issues. Merchants also value the wide range of reliable suppliers and global reach, enhancing product variety and availability. Additionally, its seamless integration with Shopify and flexible pricing plans, including a free trial, make it appealing to both new and established businesses.

July 17, 2024

I have only used the datafeed manager so far. I like the to have the ability to customize the mapping, filters, and settings for importing products. For example, I can choose to update just the pricing, or product titles.
Also, the customer service has been great. Peter answered a slew of questions, and was able to show me what i was doing wrong and give me examples of how to upload correctly.

BTR Outfitters
United States
3 months using the app
Syncee replied July 22, 2024

Hi there,
Thank you for your review! We're glad you enjoy the customization options in our DataFeed Manager and that our customer service, especially Peter, has been helpful. If you have any more questions, feel free to reach out!

August 10, 2024

Syncee provided horrible customer service. It's a small team if you look at their website. When I had my issue, I kept asking them to escalate. Basically, they passed me off to their friend 2 times (Sarah -> Peter -> Richard). When I asked to speak with the CEO AKOS Gulyas, they told me no. I reached out to Akos directly on Linkedin; no response. If you are selling baby or pet toys, or women's sports bras, maybe this company will work for you. I am creating a website using a niche market. The company advertised that they have distributors/ dropshippers that sell my products. I paid for a year in advance to take advantage of the discounted pricing, as I was looking forward to a long-term relationship with this company. As I started to build my website, and reach out to the various vendors, I discovered that the vendors are no longer in business or do not reply to my emails (bait and switch). I asked Syncee for a refund of the subscription as I was unable to get a vendor to work with. They said the policy is NO REFUNDS but they would look into my situation. Syncee blamed me for paying in advance and said that I should have canceled within the 14 day cancellation period. This is something that I discovered after building my website. So basically the company is promoting that they have vendors to sell your niche product, but the vendors are no longer in business. This is false advertising and a scam. Unfortunately, the company is NOT based in the US but based in Hungary so you can't pursue any legal action. They have good reviews (might be legit or a bot) but them refusing to refund me $288 because they don't properly vet their vendors is sad. Horrible experience and I would not use this company if you are selling a niche. They don't care that they are stealing your money. This should have been a no-brainer to refund me my money. Looking at other negative reviews, many of them are very similar to my situation. Sad experience for a new business owner. 

The Calm Boutique
United States
12 months using the app
Syncee replied August 13, 2024

Hi there,

We’re sorry to hear about your experience, nevertheless please let us clarify a few points.

1. We offer a free plan where you can explore the platform, as well as a 14-day trial on our monthly plans to help you decide if Syncee is right for you. The yearly subscription comes with a significant discount but doesn’t include a trial, which is clearly stated upfront.

2. Our support team followed the proper escalation process, and your case was evaluated by a dedicated finance team. It wasn’t a matter of passing your issue between friends.

3. Since you subscribed and accepted our policies, your request for a refund was rejected. This decision was made because you actively used the app, and the products are still available in your store.

4. Our suppliers are vetted and monitored regularly, but we can’t control their communication. However, when issues are reported, we investigate and take necessary actions.

In case of any further questions, please reach out to our support team via chat or email.

July 21, 2024

This platform is truly amazing and versatile. I've been using it for over a week now and have seen a plethora of new features added over time. It's intuitive and easy to use, and I can say this with confidence because I have tried other platforms as well, and this one stands out as the best.

The customer support is fantastic, always responding swiftly to any concerns or questions. I wholeheartedly recommend this platform to anyone who's interested. It's truly the best out there!

Baby Store
Pakistan
12 days using the app
Syncee replied July 23, 2024

Hi there,

Thank you so much for your amazing review! We're thrilled to hear that you're enjoying the platform and finding it intuitive and versatile. We're especially glad that our customer support has been helpful to you. Your recommendation means a lot to us. If you ever have more feedback or questions, feel free to reach out.

August 18, 2024

So expensive then I tried to cancel it couple weeks ago , I still got charge $99.00 . Hard to contact their customer service and the email is wrong . Stay away from this app.

Eco Life. Green Earth
United States
27 days using the app
Syncee replied August 21, 2024

Hi there,
We are sorry to hear about your experience. Please double-check that you reached out to us at the correct email address, support@syncee.co, as we could not find any in-app chat or email messages from you. Our customer support team prides itself on responding to all inquiries promptly.

It appears that by the time you canceled your subscription and deleted our app, the trial period had already ended, and you had used the app to upload and manage products. Please feel free to contact us via the email address above so we can further assist you with your questions.

July 10, 2024

Every order had to be canceled or refunded. Sucks to spend lots money on ads and platforms like these fumble. Questions are met with "Please contact the supplier directly."

Macchiaco
United States
4 months using the app
Syncee replied July 12, 2024

Hi there,

Thank you for sharing your experience with us. We apologize for any inconvenience. As a technical solution, Syncee is a bridge between retailers and suppliers, and we recommend direct communication with your supplier as trading happens between you and your partner. We understand your frustration and appreciate your feedback as we strive to improve our service. In case of any questions, please feel free to reach out to our support team. We are here for you.

August 4, 2024

Pros: the product selection is good for my needs. The program is easy to use, and syncing is pretty simple.

Cons: customer service is not as fast as it was when I started a few months ago and the app has not been working well, specifically the marketplace.

Larch Life
Canada
4 months using the app
Syncee replied August 8, 2024

Hi there,
Thank you for your feedback! We’re pleased to hear that our product selection and ease of use meet your needs. Our goal is always to provide prompt and effective customer service, and we apologize if you’ve experienced any delays.

If you have any questions about our app, please feel free to reach out to us via in-app chat or email. We would be more than happy to help.

June 4, 2024

At the beginning of use, it was not an easy task to synchronize our data, but they were open to communication, the initial difficulties were fixed flexibly, they ensured stable operation, and now it works continuously well. The support is helpful, we are satisfied with the app.

mester.szerelvenybolt.hu
Hungary
Over 1 year using the app
Syncee replied June 6, 2024

Hi there,
Thank you so much for your review. We are happy you are satisfied with how our app performs and that you find both our solutions and customer support helpful. Thank you for choosing our services.

May 31, 2024

We have been working with them for years, everything has always worked fine. They are fast, kind and helpful.

IGN Shop CZ
Hungary
8 months using the app
Syncee replied June 6, 2024

Hi there,
Thank you so much for your review. We are happy that you have been a member of our community for years now and that you are satisfied with the service we offer. We wish you continued success with your business.

August 11, 2024

very streamlined auto order and payment process

The Farm Shed
Australia
Almost 3 years using the app
Syncee replied August 13, 2024

Hi there,
Thank you for your review. It is amazing to see you love the solutions we offer. Thank you for being here with us.

May 20, 2024

Huge Product Selection: With millions of products from reliable suppliers around the world, I never struggle to find what my customers are looking for. Syncee makes product sourcing a breeze.
Fast and Easy Setup: Adding products to my store is a cinch. Syncee allows me to bulk import products or pick them one-by-one, and everything gets automatically updated, saving me tons of time.
Automated Inventory Management: No more worrying about overselling! Syncee keeps my inventory synced with suppliers, ensuring a smooth buying experience for my customers.
Profitable Margins: Syncee connects me with reputable suppliers offering competitive prices, so I can set attractive retail prices and keep my profits healthy.
Free Trial and Flexible Plans: I love that Syncee offers a free plan to get started and browse products. Plus, their paid plans are affordable and scale with my business needs.

Dima Store
Czechia
3 months using the app
Syncee replied May 22, 2024

Hi there,
Thank you for your review. We are more than happy to see that you are satisfied with all what Syncee offers and that our application is of great help to your business. Thank you for being a member of our community.