Terraxis (Pty) Ltd
Best Service I have ever Experienced with any Shopify App Ever! Richard is an awesome resource and staff support. He is smart, replies fast and has a great sense of understanding of any problem, Love the app, love the support. 5 Star all they way around. The support I received was top notch and the best I have ever gotten. Great app and a very good experience overall
Thank you for this amazing review. It means a lot to us. We cannot appreciate your honesty more, and we are glad that you are satisfied with our team. Our main purpose is to create the best environment for our users. :)
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A very fantastic app that allows you to transfer whole suppliers catalogue at the click of a button. The customer service team are absolutely fantastic and they very fast at responding to queries.
Thank you for your kind words. We hope it will be a long-lasting collaboration together. If you need help at any stage, just let us know. We are here for you. :)
Richard and Melinda both have been very good at their support. Got everything clarified by them whenever I required it. The app is great. Easy to use interface and the sync works great with the supplier. If you want to dropship from an EU/US supplier, this is the app to go. Thank you.
Thanks for taking the time to share your prestigious opinion on Syncee. We take pride in giving outstanding service to every user and we're overjoyed to receive your compliments and appreciation. :)
Awesome support and solutions! They uploaded and updated all the products from our old store and in this case, we can start our new Shopify store immediately. They know all the solution which is need for us.
Thank you so much for your positive feedback and good vibes. We're glad you are satisfied with our app and team. It's something we've worked hard on, and we're pleased our efforts resonated with you. We're here for you anytime you need further assistance! :)
AVOID AVOID AVOID
Im not impressed like the other poor reviews it worked well but then the feed stopped. Did we get an apology no we nearly fell out with our supplier as out of stock items were being blamed on them when in fact the feed had broken. the customer service clearly dont care. We then asked if they could upload data via there feed they said yes but it would cost extra yet it does say free setup and support. So it is not only enough that they get there subscription but pure greed the want more. We are now actively looking for an alternative. Customer service dont care Money money money So to update this is the response from Syncee the owner got in touch i explained the issue and have heard nothing. No apology no explanation nada. Since then they are now saying for me to have my orders updated 4 times a day they want 129 euro a month to add insult to injury they are blaming shopify for the feed not working. They say if you use a compare at price then there feed can not work. I also asked why is the owner who initially emailed me now not following up the answer is too busy. Do not waste your time most supplies have a feed and you can have chaperons options than these
Terrible sorry to hear you are not satisfied with our service. As our support team mentioned to you via chat the supplier stock changes frequently and it caused out-of-stock issues in your store. We already changed your update frequency in your account. Regarding the new feed, as we said we can help you, but first our developers have to check the API documentation, which is free of charge of course, but takes a couple of days. We will come back to you in an email shortly.
Great Customer Service! Wrote to them via livechat late in the evening, and Imre was quick to respond and help with my issues. Highly recommend them for importing products from other CMS systems.
We are thrilled to have you as part of the Syncee community. Thank you for sharing your kind words with us. It means the world to our entire team and us! :)
This app is amazing and has a variety of suppliers and products that you can add into your store! The customer service is amazing and they always get back to you on time and with the correct information!
Thank you so much for this 5-star review. We really appreciate you being a user and helping to share the word about us. We’re here for you anytime. :)
Service and extraordinary patience from Richard. And Syncee is worth every minute it saves you. Thank's
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us—and we agree, Richard is truly a gem to have on our team! :)
Really helpful staff , any help they will be there to assist you . Still new to the app but i kind of enjoying it already .
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. :)
Great Support and great app. This app has a lot options ,and choices. But most importantly. The support is amazing. They make you feel like you are in good hands. Warm hands. This for me is the main thing. But the truth is that they also have very good sources of products....
Demetris, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-stars as we strive to provide just that for all our users. We hope for a long journey together. :)