Reviews (234)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this live chat app for boosting sales and improving customer service through real-time interactions. It's praised for being free yet offering features like real-time visitor monitoring, customizable chat widgets, and multi-chat management, suitable for all business sizes. Merchants appreciate its easy installation, user-friendly dashboard, and reliable performance across various devices. The responsive customer support and offline messaging capabilities are also noted benefits. Many consider it a superior alternative to paid solutions.
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This is it! Perfect score! We all LOVED it! And it's freeeee
Hi Shopdulce Com,
Thank you for giving tawk.to a 5-star review!
We are happy to know that you love our product!
The tawk.to app will always be free!
Ultimately, we believe you should never have to pay to communicate with your customers. They are your customers! And if you’re using tawk.to, you never will.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
If I could give this app more stars I would. This app is awesome.The dashboard is amazing. The app on the phone is a great addition to have. No need to be sItting at your laptop all day,. Your phone will ding when someone is sending you a message to chat and you can chat with your customer right on your phone. I really love this app. Its FREE and the set up was easy!
Hi Myfusionbelts,
Thank you for choosing tawk.to and for giving us an amazing review!
We are happy to know that you love our product and find our mobile app useful when answering chats on the go.
You can configure the sound settings and desktop notification of your widget in the tawk.to Dashboard.
To learn more, visit this link: https://help.tawk.to/article/managing-sound-settings-and-desktop-notifications
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
I installed the app, the widget never worked. I asked them to remove it from my site. They never managed to do it. They had more than two weeks and not 1 reply.
Now Im building a new website.
Hi Handy-Guard,
This is Sienna from tawk.to. Thank you for reaching out.
Thank you for your patience as you experienced challenges with our support team.
There are some circumstances in which we have to escalate cases to find answers and it takes additional time to revert back to you.
If you have manually added the chat widget code to your Shopify account, you can follow the steps below to uninstall the widget code:
(Note that this guide uses the "Basic Liquid Theme - Debut" as an example. If you have a different theme and you don't have theme.liquid file, please refer to your theme's developer where you can find or try to look for footer.liquid"
1.) Go to your Shopify Dashboard, Click "Online Store" - See screenshot: https://prnt.sc/oj1s19
2.) Click "Action" > then "Edit Code" - See screenshot: https://prnt.sc/oj1tg7
3.) In "Layout" > click "theme.liquid" file > scroll to the bottom and you'll see the tag.
See this screenshot for reference: https://prnt.sc/oj1v0s.
You can also use the Find function (Ctrl+F) to locate the start and end code of the tawk.to widget code.
4.Delete the tawk.to script code from it and Save
I hope this addresses your concern.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
AWESOME.. ! AWESOME.. ! AWESOME.. !
Hi Thelockersedge,
Thank you for choosing tawk.to and for giving us a 5-star review!
We are happy to know that you are impressed with our product!
We thank you for the continued support and we hope you have seen success by using our product in your business.
Great news! We have just released a major update to our chat widget.
See our latest release here: https://www.tawk.to/category/updates/
This new update has Widget Cards that allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
Great app to use for the shopify community. I highly recommend this app and planning to use this app for all other businesses.
**Please note- I would really appreciate if the branding can be removed from the chat widget. Is it possible to Show my Company name and Logo in the chat widget? Btw I applied for partnering with Taw.to. Looking forward collaborating with Tawk.to Regards,
Shuv
Owner of Seo Digital Club Australia
Great app! It does everything that Zopim with a 25$ package does but for free!
It works great for me!
Good job!
the app its self is a nice idea but need lots of work no multilingual buy exemple and other stuff that dont really works whit shopify stores .
soscartouches.ca
Hi S.O.S Cartouches inc.,
Thank you for choosing tawk.to and for sharing your challenge here.
We currently have 40+ language translations on our chat widget.
Here is the list of languages currently available for the widget (49):
Albanian, Arabic, Armenian, Azerbaijani, Bengali, Bulgarian, Catalan, Chinese (traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Farsi, Finnish, Filipino, French, Georgian, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Malay, Norwegian, Polish, Portuguese (Portugal), Portuguese (Brazil), Romanian, Russian, Serbian, Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, and Vietnamese.
Here is the list of languages available for the Dashboard (25)
Arabic
Bulgarian
Catalan
Czech
Danish
Deutsch
English
Spanish
Finnish
French
Hindi
Italian
Hungarian
Bahasa- Indonesian
Korean
Dutch
Polish
Portuguese (Brazil)
Romanian
Russian
Slovak
Slovenian
Turkish
Vietnamese
Chinese (traditional)
You can also create additional custom widgets and modify them to any language you like.
To learn more, visit this link: https://help.tawk.to/article/changing-greetings-on-your-widget
In the meantime, we welcome your assistance in helping us translate tawk.to by visiting the following links:
1. Web dashboard > https://crowdin.com/project/tawk/
2. Android app > https://crowdin.com/project/tawk-android
3. iOS app > https://crowdin.com/project/tawk-ios
Let me know if this helps. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!
Great app, i have tried others but this is just awesome.
Hi Multi Niche C,
Thank you for choosing tawk.to and for sharing your review with the community!
We appreciate that you find tawk.to app to be the best chat software after trying other live chat apps in the market.
If you have any questions or require assistance, we have a 24/7 support line on which you can reach out. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
They are really good, phoned me and took me through stuff and jsut were very helpful. this app is a a must
Hi House of Dasein Kink Toys and Apparel,
Thank you for supporting tawk.to and for sharing your review in the community!
We are happy to know that our Business Messaging Advice team has reached out and walked you through our dashboard.
If you have other questions or require assistance, we have a 24/7 support line you can reach out to. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Thank you! This is the best app so far! Very clean, easy to use and really customisable! Great work!
Hi Grazinagum,
Thank you for choosing tawk.to and for sharing your review with the community!
We are happy to know that you find our app to be the best in the market!
Great news! We have just released a major update to our chat widget.
See our latest release here: https://www.tawk.to/category/updates/
This new update has Widget Cards that allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min