tawk.to Live Chat , 231 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ease of use, customizability, and comprehensive features, including real-time monitoring of website statistics and client chats. They value the ability to delegate chats, convert them into support tickets, and view live visitor reviews. The mobile compatibility is praised for enabling on-the-go customer interaction. The app's analytics provide valuable customer insights, and the support team is known for their responsiveness. Merchants also value the free offering and the ability to retain information after uninstallation.
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No issues with this app. Can use the same account for multiple sites. Android app works well to address questions while not near a computer.
Hi Jack Wagon Coffee Co,
Thank you for choosing tawk.to and for sharing your review with the community!
We are happy to know that you are satisfied with our product and had no issues with the mobile app.
If you wish to add another website (Property), here are the steps:
1. Go to the Admin section by clicking on the gear icon at the bottom left sidebar.
2. Click on the hamburger icon in the Properties section and select 'Add Property' in the drop-down menu.
3. Add details: Property Name and Site URL.
4. Click 'Next.'
More detailed instructions can be found here:
https://help.tawk.to/article/adding-additional-websites-to-the-dashboard
We do have mobile apps for Android and iOS!
With the tawk.to mobile app, you can answer chats on the go, manage property settings, edit shortcuts, and much more. The app is free and you can find it on the Google Play Store and App Store.
For Android Devices:
1. Download the Android app here: https://play.google.com/store/apps/details?id=to.tawk.android
2. To make changes to how your widget acts on your site on your Android device:
https://help.tawk.to/article/changing-how-the-widget-behaves-on-your-site-on-android
For Apple Devices:
1. Download the iOS app here:
https://itunes.apple.com/app/tawk.to/id907458277?mt=8
2. To make changes to how your widget acts on your site on your iOS device:
https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site-on-ios
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
very useful app- easy to use many options
Got me a sale that I would never have got on my first night of using. Love it straight away, shows the products people are looking at in real time and even shows the message they’re typing, character by character. Brilliant. **Update, the only issue with this app is that I get customers saying the chat box gets in the way of the checkout button.
Hi Theartistsquarter,
Thank you for choosing tawk.to and for sharing your review with the community!
We have just released a major update to our chat widget. You can now set a separate position for your chat widget on Desktop and mobile devices.
Follow these steps to change the position of the chat widget on mobile:
1. Click the Administration cog in the lower-left corner of your Dashboard.
2. Select Chat Widget.
3. Under Widget Appearance, select Advanced.
4. Under Mobile Widget, select your preferred Mobile Widget Position.
To learn more, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Underrated, way better than trash apps like Tidio. Download this and you won't regret it, I'm saying that after trying EVERY live chant option available out there including apps on & off the Shopify app store. And here I am, settling with tawk.to after wasting loads of $$ on other apps.
Hi Go Schwifty!,
Thank you for choosing tawk.to and for recommending tawk.to to the community!
We are happy to know that you love our product!
Thank you for finding tawk.to app to be the best chat software after trying all other live chat apps in the market.
If you have other questions or require assistance, we have a 24/7 support line you can reach out to. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Omg this is the best service .. I promise these guys take the time to help you solve your problems whatever you have with them ,no matter what i will always use there service for my website Thank God you guys exist love you guys thanks so much
Hi Parislittlefingers Com,
Thank you for choosing tawk.to and for giving us an amazing review!
Our Customer Service team is happy to know that you gave them great feedback and have recommended our tawk.to app to this community!
We value your feedback and will continue to provide excellent customer support to all our users.
If you have any questions or require assistance, we have a 24/7 support line on which you can reach out. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Works well and easy to install
Hi The Devils Apparel,
Thank you for choosing tawk.to and for recommending us to the community!
We thank you for the continued support and we hope you have seen success by using our product in your business.
Great news! We have just released a major update to our chat widget.
See our latest release here: https://www.tawk.to/category/updates/
This new update has Widget Cards that will allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
Nobody has got back to me on removing the rest of this app off my site.
Hi Vigotore,
This is Sienna from tawk.to reaching out.
We do apologize for the challenges you experienced with our support team.
There are some circumstances in which we need to escalate cases to find answers and it takes additional time to revert back to you.
If you have manually added the chat widget code to your Shopify account, you can follow the steps below to uninstall the widget code:
(Note that this guide uses the "Basic Liquid Theme - Debut" as an example. If you have a different theme and you don't have theme.liquid file, please refer to your theme's developer where you can find or try to look for footer.liquid"
1 - Go to your Shopify Dashboard, Click ‘Online Store’ - See this screenshot: https://prnt.sc/oj1s19
2 - Click ‘Action’ > ‘Edit Code.’ See this screenshot: https://prnt.sc/oj1tg7
3 - In ‘Layout,’ click the theme.liquid file. Then scroll to the bottom and you'll see the tag. See this screenshot: https://prnt.sc/oj1v0s. You can also use the Find function (Ctrl+F) to locate the start and end code of the tawk.to widget code.
4 - Delete the tawk.to script code from it and Save
I hope this addresses your concern.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
good app to talk to customer. sometimes it glitches and i do not get a notification but just gotta re-start the app. should be fixed, but works well otherwise.
Hi Pet Globes,
Thank you for choosing tawk.to and for sharing your challenge here.
If you are having issues with getting notifications, visit this article to find out more:
https://help.tawk.to/article/why-am-i-not-getting-notifications
To learn about managing the sound and banner notifications for your tawk.to app on mobile, click the following links:
1. iOS devices: https://help.tawk.to/article/enabling-sound-and-badge-notifications-on-ios
2. Android devices: https://help.tawk.to/article/enabling-notifications-on-android
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
The app itself is good but unfortunately the support is awful, I had a very impatient agent on their live chat who resorted to using capital letters with me, granted I was not understanding what he was getting at but this patronising and unhelpful tone is not a good sign of support
Hi,
This is Sienna from tawk.to. Thank you for reaching out.
We do apologize for the challenges you experienced with one of our support agents.
Our 24/7 support line is always available to assist you.
Alternatively, should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
A bit buggy. The menu interface is a bit clustered and the settings panel is not very user friendly. I say the entire menu interface should be updated into a more user friendly experience then this app would easily get 5 stars. Other than that and some minor bugs, the tawk.to app can be used while on desktop and also downloaded on your phone or tablet so you can chat with customers live...that functionality is great. Being able to customize the chat panel in many ways and automatically greet the visitor can be a very useful tool for your business. Gets the job done and I haven't found any other apps that compare in that regard.
Hi My Fifth Avenue,
Thank you for choosing tawk.to and for sharing your challenges here.
We are continuing to develop our User Interface and will post updates once new changes have been implemented.
We have just released a major update to our widget.
See our latest release here: https://www.tawk.to/category/updates/
Our Widget Cards allow you to personalize the content of your widget. You can add any kind of content to your widget, including videos, images and a knowledge base search bar. It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
With the tawk.to mobile app, you can answer chats on the go, manage property settings, edit shortcuts, and much more. The app is free and you can find it on the Google Play Store and App Store.
For Android Devices:
1. Download the Android app here: https://play.google.com/store/apps/details?id=to.tawk.android
2. To make changes to how your widget acts on your site on your Android device:
https://help.tawk.to/article/changing-how-the-widget-behaves-on-your-site-on-android
For Apple Devices:
1. Download the iOS app here:
https://itunes.apple.com/app/tawk.to/id907458277?mt=8
2. To make changes to how your widget acts on your site on your iOS device:
https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site-on-ios
To send an automated message when a visitor lands on your website, we have our default Basic Site Notification Trigger. This Trigger will automatically fire a message to all pages of your website (both main and sub-pages) when a visitor is active on your site and does not initiate a chat within the first 30 seconds.
You can also create an Advanced Trigger to fire a second message if your visitor is still on the page after a time delay you specify.
Learn more about triggers here:
1. Creating and managing triggers
https://help.tawk.to/article/creating-and-managing-triggers
2. Advanced Triggers
https://help.tawk.to/article/advanced-triggers
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!