Reviews (239)

Overall rating
3.7
Counts per rating level
  • 77% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 14% of ratings are 1 stars
October 18, 2017

Nobody has got back to me on removing the rest of this app off my site.

Vigotore
United States
5 months using the app
tawk.to replied August 31, 2021

Hi Vigotore,

This is Sienna from tawk.to reaching out.

We do apologize for the challenges you experienced with our support team.

There are some circumstances in which we ...

February 9, 2018

Works well and easy to install

The Devils Apparel
United States
9 days using the app
tawk.to replied September 27, 2021

Hi The Devils Apparel,

Thank you for choosing tawk.to and for recommending us to the community!

We thank you for the continued support and we hope you have seen success by ...

May 21, 2018

good app to talk to customer. sometimes it glitches and i do not get a notification but just gotta re-start the app. should be fixed, but works well otherwise.

Pet Globes
Canada
6 months using the app
tawk.to replied September 9, 2021

Hi Pet Globes,

Thank you for choosing tawk.to and for sharing your challenge here.

If you are having issues with getting notifications, visit this article to find out more: ...

May 10, 2021

App never worked. its literally an app with a blank screen. coding was still left on my website after I deleted it. don't get it!

The Trendy Line
Canada
3 months using the app
tawk.to replied August 27, 2021

Hi The Trendy Line,

Thank you for choosing tawk.to and for sharing your challenge here.

There is an easy fix if you encountered issues when installing the tawk.to chat ...

February 25, 2019

The app itself is good but unfortunately the support is awful, I had a very impatient agent on their live chat who resorted to using capital letters with me, granted I was not understanding what he was getting at but this patronising and unhelpful tone is not a good sign of support

Dressed For Dance
United Kingdom
6 months using the app
tawk.to replied August 30, 2021

Hi,

This is Sienna from tawk.to. Thank you for reaching out.

We do apologize for the challenges you experienced with one of our support agents.

Our 24/7 support line is ...

June 13, 2019

A bit buggy. The menu interface is a bit clustered and the settings panel is not very user friendly. I say the entire menu interface should be updated into a more user friendly experience then this app would easily get 5 stars. Other than that and some minor bugs, the tawk.to app can be used while on desktop and also downloaded on your phone or tablet so you can chat with customers live...that ...

My Fifth Avenue
United States
6 months using the app
tawk.to replied September 9, 2021

Hi My Fifth Avenue,

Thank you for choosing tawk.to and for sharing your challenges here.

We are continuing to develop our User Interface and will post updates once new ...

November 10, 2016

Best iv come across in free live chat no limits at all.

Classyclosetshop
South Africa
6 days using the app
tawk.to replied December 1, 2021

Hi Classyclosetshop,

Thank you for choosing tawk.to and for sharing your review with the community!

We appreciate your feedback and are happy to know you find our widget to ...

October 25, 2017

I've only just started using this app.
PROS: Free, has a lot of information (also a con), seems to be working on Safari.

CONS: Has a LOT going on within the app. It is a bit much and could really be scaled back and redesigned to make it more user friendly. Does not appear to be working on Google Chrome (chat box doesn't appear at all).

Mbkplanners
United States
6 months using the app
tawk.to replied September 9, 2021

HiMbkplanners,

Thank you for choosing tawk.to and for sharing your challenge here.

We value your feedback and will continue to work on improving our UI design.

We have just ...

August 6, 2021

They got 24-hour online support, why have no response to an obvious bug that I submitted ten days ago? Very disappointed.

plushygift
Hong Kong SAR
3 months using the app
tawk.to replied August 27, 2021

Hi plushygift,

This is Sienna from tawk.to. Thank you for reaching out.

Thank you for your patience as you experienced challenges with our support team.

There are some ...

April 23, 2018

We've been using this app for about a week now, and it's already made such a huge impact on our business. Compared to our last free app that would only work through the customer's facebook messenger, we would have maybe 2 people message us a month. This one we have been getting several messages each day. The customization is great, and the monitoring options - WOW. I'm sure we have just started ...

Jpsm Sales Marketing Group Inc
Canada
5 days using the app
tawk.to replied September 27, 2021

Hi Jpsm Sales Marketing Group Inc,

Thank you for choosing tawk.to and for giving us a 5-star review!

We are happy to know that you love our product and that our widget ...