Overall rating
4
Counts per rating level
  • 50% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 34% of ratings are 1 stars
Edited July 27, 2022

Happy with how this is performing, it's keeping my site current and never seems to have any hangups in performance, just needed some assistance over the last week and the crew at Theme Updater were there to help, thank you. :)

THE CO-OP
Australia
9 months using the app
Out of the Sandbox replied April 1, 2022

Hello THE CO-OP Team!

Thank you for your review! We're glad to hear that the app has made updating easier for you.

Thanks again for taking the time to leave us a review!

We wish you the best of luck with your store!

All the best,
Out of the Sandbox

June 30, 2017

This app is the next step in the world domination by Out of the Sandbox. Why do I say this? Well, to start, they have the very best themes. I've owned two. Second, they have the very best support. Patient, informative, and helpful.

Now, the Theme Updater app solves the single biggest problem for those of us who dig into the CSS and Liquid to modify our themes: It automatically preseves your code changes. The fact that there's a theme updater app in the first place is pretty darned amazing. But I've tried it, and it really works. This app preserves your code changes when updating. (when "updating", it really just downloads an updated copy to your dashboard, so you can double check that all is OK before publishing)

Knowing all this, there's really no reason not to get an OOTSB theme. Great work!

Shoreline 2
United States
9 months using the app
February 17, 2021

Great app and customer support. Brent is very helpful and responsive as well as the the whole team. App makes it easy to update your theme, definitely recommend!

Electricridesonly.com
United States
9 months using the app
September 18, 2019

They just notified that they moved this to a paid app. 100+ a year to keep their app updated on top of what you pay for the theme.

Imagery Socks
United States
Over 1 year using the app
December 18, 2019

This is our first theme from out of the sandbox (Turbo). I did not think this app would work based off of others; however, it updated my theme with only 4 lines of code needing to be manually converted over. Hopefully there will be more options for pricing in the future. www.acumetalfab.com

ACU Precision Sheet Metal
United States
9 months using the app
Out of the Sandbox replied January 8, 2020

Hello ACU Precision Sheet Metal team,

Thank you for taking the time to leave that great review and we’re glad to hear the app worked well for you! We’re always looking to improve our support while also keeping the Updater App competitive in pricing and feature offerings. Hopefully the app continues to help you, and if you’re currently using the Pro plan, you can also take advantage of our Priority Support feature should anything come up!

If there’s anything else we can help with, please don’t hesitate to get in touch and we’d be happy to help!

Sincerely,

The Out of the Sandbox team.

October 4, 2018

Been using this theme updater for a while now. Had no issues with this very simple to use, an excellent time saver. Love it.

lalabella.uk

Lalabella
United Kingdom
8 months using the app
December 8, 2022

I spent a lot of money on a theme by Pixel Union A YEAR AGO to be told that now Out of the Sandbox is going to handle it. Which takes them forever to give support. The theme updater never suggested updates, I have issues, and support emails still come from pixel union, even though pixel union actually had useful information and articles on the theme, and now OOTSB only has links to articles? They tell me I need to update. Which means I now have to manually do it because god forbid something actually happens they way they say it will? I feel like I spent so much money to fall through the cracks. I don't know what game they are playing, but I swear I am going to find a new theme builder. It's such a mess. $320 down the drain.

Ardent Market
United States
Over 1 year using the app
Out of the Sandbox replied December 9, 2022

Hi Ardent Market team!

When updating your vintage Superstore v3.2.1 theme to OS 2.0, all content will need to be rebuilt. This is a one-time process required by Shopify to align with new templating standards. You will still be able to use the Theme Updater to help streamline your updates with future releases!

With all of our Out of the Sandbox themes, you only need to pay once, and the theme license is yours - there is no additional cost to retrieve an updated theme version!

The Theme Updater does have monthly and yearly subscription options.

With the Free plan, you are always able to download the most recent theme version at no additional cost, and update manually. For this update to OS 2.0, because of Shopify's new templating standards, this is advised.

Thank you very much for your feedback!

All the best,
Out of the Sandbox

November 6, 2021

Although the pro monthly subscription was cancelled in the app at the beginning of September after the update to Theme 2.0. The app was still charging for October and November. According to Shopify the app was still registered for requiring charges.

TOP-SHELF.de
Germany
Over 1 year using the app
Out of the Sandbox replied November 12, 2021

Hi Top Shelf team! Thank you so much for your feedback. We apologize for the inconvenience - this is certainly odd and we will be looking into a solution for you ASAP. A member of our support team will be reaching out via email shortly.

December 19, 2018

Out of the sand box started with good intentions and it used to offer sterling customer service but all they are now too big for their boots, its very sad since we have used the theme for a while now, I would not buy anything from them again and would not recommend them either!

Cocofina - The Coconut Experts
United Kingdom
Over 1 year using the app
Out of the Sandbox replied March 19, 2019

Hi Cocofina!

We’re now able to respond to App reviews so we wanted to take this chance you reach out to you! So sorry to hear that you’ve become unhappy with our customer service. Our Project Manager had reached out to you in December to help clear up the previous support interaction - hopefully, this helped clarify the outstanding issue.

If there are any other questions we can help out with, feel free to get in touch with us here: https://help.outofthesandbox.com/hc/en-us/requests/new. We’d love to help out and do what we can to turn this experience around!

February 10, 2023

I needed help updating my impulse theme, which has a lot of customizations. I tried the 14-day trial and ran the first update with it. Since the fonts weren't updated and I was very unsure about it, I contacted the support: Corey helped me extensively within a day and even did the update himself! He answered all of my questions in great detail - that's why I'll buy the theme updater app after the end of the trial. BTW: the font problem was a theme problem and is now fixed.

Codeso Living
Germany
8 months using the app
Out of the Sandbox replied February 13, 2023

Hi Codeso Living team!

Thank you very much for your feedback!

We are glad to hear that updating your Impulse theme with Theme Updater Plus went well, and that our support team was able to help point you in the right direction for your customizations that needed to be re-added into the new theme update!

All the best,
Out of the Sandbox