Reviews (1,940)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its live chat and AI chatbot features, noting significant improvements in customer communication and increased sales. They praise its user-friendly interface, customizable chat options, and mobile support for on-the-go communication. While there are occasional glitches, the responsive customer support team is effective in resolving issues, enhancing the app's reliability and merchant satisfaction.
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Awesome! Great customer support as well. I got all the help I needed today. Knowledgeable & Kind. Thank you.
Thank you so much for your kind words and the perfect score! We really appreciate it :)
Tidio is fantastic! It's so easy to use and customize. There are so many ways it can help your shop from live chats to email marketing!
Thank you so much for the kind words! :)
Excelente, atende em todos os quesitos. Vale a pena para quem está em dúvida sobre qual chat online usar em seu site.
Nice app! The support team is awesome and responsive. Will upgrade my plan very soon. Thanks Tido. :D
Thank you so much for your support and a perfect review. Enjoy your Tidio!
veloce e rapido, se fosse anche in italiano sarebbe ancora meglio ma sicuramente ci arriveranno presto
Thank you so much for the positive review. :) I'll pass your feedback on to our developers, I do hope we can add Italian soon!
Tidio has very responsive customer service. Made the switch from Tawk.to... was seriously not too thrilled about the initial chat service that our store was using, and Tidio definitely has surpassed expectations, with integrations, fast customer service (that's actually people), and the ChatBots make my life way easier... sure beats programming in responses and triggers to every possible scenario. Lol!
Thank you for the lovely review! Great to have you onboard with us! You can always count on our Customer Support staff to do their best to help with any issue that may come up!
I have been using this app for 2 months now. I have both the communicator and chat features for a total of $30 per month. It is a great price point for me. After setting up automatic chat bots, the features and functions are great. I can see my live visitors and monitor this along with Google live view in Analytics. I have downloaded the app on my desktop and also iphone and both work seamlessly. After a Shopify glitch, the support team worked tirelessly to work out the issue. I highly recommend the app.
Thank you so much for your amazing review! :-)
So far so good on day one it's made my shop smarter and improved my response time. The lead collection feature is great
Support is exceptional and perhaps the best of any app we have subscribed to! So far, about .06% of visitors have engaged with our semiautomated customer service bot. We will continue to test different variations to see what optimizes engagement the best.
Thank you so much for your amazing review. We hope the tests went well. Congrats on engaging your visitors! :)
Easy to setup and User friendly.