Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, robust functionality, and excellent customer support. They appreciate the free plan, high customization options, and easy integration with Shopify. The live chat feature is popular for enabling real-time customer interaction, leading to increased conversions. The AI chat, dashboard, and email marketing features are intuitive and frequently updated. The app integrates with social media platforms and supports multiple languages. Some merchants reported a significant increase in sales due to the chatbot and AI customer service features. The support team is consistently praised for their quick and efficient problem-solving abilities.

July 16, 2020

Easy to set up, AI functionality can be as simple or involved as you wish (or none at all). Affordable, easy to use, effective... what more could you ask for?!

Leading Solutions
New Zealand
3 months using the app
TIDIO LLC replied July 17, 2020

Thank you so much for the review! We are very happy that Tidio is serving you well :)

July 21, 2014

Excellent app!!! Will suggest it for all!!!

Guilty Shoes
United States
3 months using the app
November 8, 2016

Tidio Live Chat is great! As a start up company its hard to invest in phone lines and employees for chatting. Tidio gives us an opportunity to speak and help customers with purchases at a lower cost. Thank you

Perfume Amour
United States
3 months using the app
October 7, 2016

Great look! I would recommend to friends and family.

Weld Away
United States
3 months using the app
October 12, 2019

Just started to use it but so far so good! I got the free version for now, if I love it I will definitely upgrade with time.

Wild Riot Collective
Australia
3 months using the app
TIDIO LLC replied October 21, 2019

Thank you for your review. :)

January 23, 2019

Great app, exactly what I have been looking for and so many features all for free! Customizable as well so its great! Thanks!

Vitasential
United Kingdom
3 months using the app
October 4, 2021

An reactive and processionnal team ! I use this application not so long time but evething is ok for me. You can go !

Krizocale
France
3 months using the app
TIDIO LLC replied October 4, 2021

Thank you so much for your positive review and a high rating! We really appreciate it

August 26, 2016

Easy to setup and use. Works well. No complaints. It has helped sales.

Mana Culture
United States
3 months using the app
March 6, 2019

I use Tidio to help me automate. It is awesome. I am basing this review on only 48 hours of use, but it so far out of the 3 or so I have used over the last 2 years, this is by FAR the best. Worth every penny!

T.KO TV
United States
3 months using the app
February 22, 2023

Very good chat app. They provide all main features in their free plan which is good for a new store to start with.

The Land Spot
United States
3 months using the app
TIDIO LLC replied April 6, 2023

Thank you for the review! Glad to hear you like the free plan, we do our best to offer the features to help start-up grow!