Reviews (1,940)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its live chat and AI chatbot features, noting significant improvements in customer communication and increased sales. They praise its user-friendly interface, customizable chat options, and mobile support for on-the-go communication. While there are occasional glitches, the responsive customer support team is effective in resolving issues, enhancing the app's reliability and merchant satisfaction.

Edited November 12, 2014

Great App. Will be upgrading to the full version today. Very responsibly priced as well. Only complaint is that the app takes a few seconds to load.

Vapery District
Canada
3 months using the app
September 11, 2023

Je pense que c'est le meilleur chatbots qui existe

Anafelia
France
3 months using the app
TIDIO LLC replied September 14, 2023

Wow, thank you for the incredible compliment! 🌟 We're truly thrilled to hear that you think our chatbot is the best out there.

Your kind words are a testament to the hard work and dedication of our team.

July 16, 2020

Easy to set up, AI functionality can be as simple or involved as you wish (or none at all). Affordable, easy to use, effective... what more could you ask for?!

Leading Solutions
New Zealand
3 months using the app
TIDIO LLC replied July 17, 2020

Thank you so much for the review! We are very happy that Tidio is serving you well :)

July 21, 2014

Excellent app!!! Will suggest it for all!!!

Guilty Shoes
United States
3 months using the app
November 8, 2016

Tidio Live Chat is great! As a start up company its hard to invest in phone lines and employees for chatting. Tidio gives us an opportunity to speak and help customers with purchases at a lower cost. Thank you

Perfume Amour
United States
3 months using the app
October 7, 2016

Great look! I would recommend to friends and family.

Weld Away
United States
3 months using the app
January 23, 2019

Great app, exactly what I have been looking for and so many features all for free! Customizable as well so its great! Thanks!

Vitasential
United Kingdom
3 months using the app
October 12, 2019

Just started to use it but so far so good! I got the free version for now, if I love it I will definitely upgrade with time.

Wild Riot Collective
Australia
3 months using the app
TIDIO LLC replied October 21, 2019

Thank you for your review. :)

October 4, 2021

An reactive and processionnal team ! I use this application not so long time but evething is ok for me. You can go !

Krizocale
France
3 months using the app
TIDIO LLC replied October 4, 2021

Thank you so much for your positive review and a high rating! We really appreciate it

January 12, 2024

Excellent features!

Imaginary Load
India
3 months using the app