Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and robust functionality, including a live chat feature that enhances real-time customer interaction. The AI chat, dashboard, and email marketing features are intuitive and effective. The chatbot feature is praised for boosting sales and improving customer service efficiency. The app's seamless integration with platforms like Facebook and Instagram, and its multilingual feature, are appreciated by international merchants. Merchants have reported significant sales increases after implementation, and the customer support team is frequently commended for their exceptional service.

September 16, 2015

Super customer service! Very expeditious and customer focused!

Fearlesscharm
United States
6 days using the app
January 24, 2022

Awesome Application! Nothing but 5 Stars here ! Amazing and the most useful chat bot for Shopify Sellers

GameZone4U
Bulgaria
6 days using the app
TIDIO LLC replied January 24, 2022

Wow, thank you so much for the glowing review! We're very happy you've found Tidio useful, it does make life a whole lot easier. :)

October 12, 2020

Highly recommended. I use the free plan and it does the job very well for me. I can answer from anywhere because of their phone app

Officialinface.com
Belgium
6 days using the app
TIDIO LLC replied October 14, 2020

Thank you so much for the 5stars! This is exactly what our goal was, we are glad you are enjoying Tidio :)

July 11, 2022

The app is amazing, exactly what I needed for the website compared to another which I installed and straightaway deleted! It is easy to use, and looks smart. To tailor the app, eg colours, logos etc, to suit the website needs, is also a bonus! Also when I needed help, the customer support team were very efficient, helpful and understanding. Thanks Team Tidio!

Carousel Car Parts LTD
United Kingdom
6 days using the app
TIDIO LLC replied July 11, 2022

Thank you so much for the lovely review. Great to hear that you like our app! We do our best to support our customers when in need :) You are most welcome and come back anytime :)

January 24, 2023

Ottimo servizio. Piano gratuito essenziale, di facile comprensione e utile alla causa. Assistenza precisa tramite la live chat

Smarties.bio
Italy
6 days using the app
TIDIO LLC replied January 31, 2023

Greetings! Thanks so much for taking the time to share your positive experience with Tidio :) It's feedback like yours that reminds us why we do what we do, and motivates us to push even harder to improve our app every day. Chris

January 25, 2019

Excelente aplicación, estare al pendiente de la sucripcion basica aver como esta, pero dentro de lo que cabe esta genial super, me encanto

mave loyal
Mexico
6 days using the app
January 26, 2021

I am using this app to improve my customer support. Extremely easy to set it up. And great help team. Totally recommended

STRANGERS & LOVERS
United Kingdom
6 days using the app
TIDIO LLC replied February 1, 2021

We appreciate the 5 stars! Thank you :)

December 29, 2016

Awesome app. And great service that had me set up quickly. Can't wait for more functions to be perfected like the multilingual parts. Highly Recommended!

Nextcigar
Hong Kong SAR
6 days using the app
December 12, 2014

this app really slow, mobile chat doesnt work really well.

we purchased pro downloaded the app both on andriod and iphone. it say that we online but customer doesnt

requested for refund

SimplySweetStyle (JM0699631-D)
Malaysia
6 days using the app
December 15, 2015

Clean, professional-looking app. Very easy to use and does exactly what I wanted. The developer took a genuine interest in our success with multiple follow-ups.

Zenevate
United States
6 days using the app