Reviews (1,924)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting customer interaction and sales conversion through features like live chat and AI chatbots. They appreciate its easy installation, seamless Shopify integration, and customizable design options. The mobile app is noted for adding flexibility to customer service. Merchants also commend the reliable performance and exceptional support team for their quick and helpful responses.

January 23, 2024

So far, so good!

Perfectly Premium
United States
11 minutes using the app
TIDIO LLC replied January 25, 2024

Thank you for your kind review!

February 28, 2020

It takes one minute to setup and very easy to customize, navigate. Your support team is also great. Thanks

Nuastore
Türkiye
About 1 year using the app
TIDIO LLC replied March 10, 2020

Big kudos from the Support team. Thank you for your review. :)

July 31, 2020

fantastic app i gained so many customers using this app and its convert so well. i sealed so many deals chatting with the customer immediately Tidio chat alert me

Jozelhair
Canada
About 1 year using the app
TIDIO LLC replied August 1, 2020

We are proud to be a part of your business! Thank you for the review :)

May 17, 2017

Great App!
The customer service is amazing!
They will answer any questions that you may have instantly.
Great app to connect with your customers live, and increase your sales!
You will be very happy :-)))

The Rustic Pelican
United States
About 1 year using the app
November 6, 2020

Support was quick to respond and help us track down an issue with one of our profiles. Highly recommend!

Bella Vita Gifts & Interiors
United States
About 1 year using the app
TIDIO LLC replied November 12, 2020

Thank you so much for your kind review and 5stars! :)

October 30, 2019

so far amazing this app gives you what you need with a beautiful and smart interface thanks allot for your effort

שאול | טיפוח וקוסמטיקה
Israel
About 1 year using the app
TIDIO LLC replied November 13, 2019

Big thanks from our team! :)

January 31, 2019

It is very easy to install and works great, I have been using it for a few days and I think I'll keep it for definitely.

RADIADORES DEYAC
Mexico
About 1 year using the app
November 4, 2015

Great app! a must have in every-eCommerce store.

Sovaj
United States
About 1 year using the app
July 7, 2023

I'm not very tech savvy but whenever I have a question they are always very helpful! Great customer service.

Kander & King
Canada
About 1 year using the app
Edited March 19, 2020

This is a really great app. The free plan is very customizable and is a great addition to my website. The design is very clean, professional and easy to use. Their customer service chat is fast and helpful.

Evening Primrose
United States
About 1 year using the app
TIDIO LLC replied March 26, 2020

Thank you so much for your review. Happy to have you with us in these times. :)