Reviews (1,924)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting customer interaction and sales conversion through features like live chat and AI chatbots. They appreciate its easy installation, seamless Shopify integration, and customizable design options. The mobile app is noted for adding flexibility to customer service. Merchants also commend the reliable performance and exceptional support team for their quick and helpful responses.

February 9, 2017

Powerful functionality and great customization options. Thank you!

Etrexa
Canada
10 months using the app
March 22, 2022

Amazing app, and you can get so much out of Tidio if you set it right. Don't hesitate to talk with their representatives if you have any confusions in setting up your chatbots accurately.

Luxe Products USA
United States
10 months using the app
TIDIO LLC replied March 22, 2022

Thank you for your review! We are really glad to hear that you enjoy our product!

September 27, 2022

They are super fast and resolve any issue you have super quickly. I highly recommend this app to everyone

SQUAREAT
United States
10 months using the app
TIDIO LLC replied September 27, 2022

Hi there! Thank you so much for the kind review and for your recommendation :) Chris

March 16, 2021

This app is exactly what I needed to give us a more professional feel and look to our customers..
The setup was an ease and we breezed through it.. the ui and interface is beautiful and a lot of options are given to customize the interface on our website to match it's theme..
the app is very responsive to users visiting and messaging through this platform..
I have nothing negative to say about this app as it has lived up to it's reputation..
Also it's very affordable for small business at the moment..

1ST C & R
United States
10 months using the app
TIDIO LLC replied March 17, 2021

We are delighted by your positive words, we really appreciate the time you took to write such a detailed review! We are also very happy to see the Tidio is helpful for you and you enjoy using it :)

June 14, 2023

Jakub was very helpful with upgrading our account as our business is growing! The welcome discount code has helped conversions of new visitors to our site.

Huna Loa
United States
10 months using the app
December 8, 2017

Simple to sett up, and a great feture is you can get chat, messanger(FB) and company mail in one place.

Www Damping No
Norway
10 months using the app
June 10, 2018

Very functional tool with excellent ability to manage messages across different media. We use it at www.notasdecata.pe with great success.

Notasdecata
Peru
10 months using the app
June 29, 2018

Amazing app, super well built at an incredibly fair price. Needed some support in switching stores and the support was absolutely brilliant. Well done guys!

Frontrownew2018
South Africa
10 months using the app
April 11, 2019

Great app - easy to use and awesome customer service. It's got a great customisable design and interface. Would recommend.

Aceology
Australia
10 months using the app
June 29, 2017

Amazing App , easy to install and easy to use , the best for my www.seven-50.com website!

Seven 50
United States
10 months using the app