Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, easy setup, and seamless Shopify integration. Its pre-order feature is particularly praised for managing inventory and lead times. The app is customizable, handling pre-orders for specific product variants and back-in-stock notifications. The support team is noted for their responsiveness and expertise. The pay-as-you-go option makes it cost-effective for small businesses. Video tutorials and a guided setup call are appreciated by new merchants. The app is recognized for boosting sales and improving customer communication.

July 31, 2021

Excellent customer service. Andrei go back to promptly and was able to help troubleshoot integrating the app with Shogun.

TONE BAR コラーゲンバー for Women by Women
Japan
4 days using the app
Kairock Partners SRL replied August 1, 2021

Thank you for the vote of confidence and for choosing us as you pre-order partners. I’m sure we will greatly grow sales together.

Best regards,

Andrei from Timesact

January 25, 2022

Thanks for the help today Andrei! I really like how simple this app is. Looks clean & easy to use... :)

Milana
Canada
4 days using the app
Kairock Partners SRL replied January 25, 2022

Thank you for the great review! Happy to be of service and looking forward to some amazing pre-order sales for your store.

Best regards,

Andrei from Timesact

March 14, 2023

June did so amazing!! WOW this was the best customer service app I've ever worked with on Shopify!! The onboarding session was so easy... Super happy :D

Unlocked Movement
United States
4 days using the app
January 19, 2023

June was super helpful with our onboarding. Looking forward to using it soon to increase our sales. Thank you.

Gameday Graduate
United States
4 days using the app
July 29, 2021

Le service client au top et très réactif. L'application permet de faire la précommande en fonction de taille et ne pas uniquement au modèle. Très contente

S2 Sneakers Specialist Vichy
France
4 days using the app
Kairock Partners SRL replied July 30, 2021

Merci beaucoup pour cette critique géniale et pour nous avoir choisis comme partenaires de pré-commande ! Je suis sûr que nous allons développer votre entreprise ensemble pendant longtemps.

Meilleures salutations,

Andrei de Timesact

February 10, 2023

It is truly rare to encounter customer service as good as this app offers. I was able to contact them and chat immediately. I wanted to make a customization and told them I could do it myself if they would just give me some instructions, and they just went and took care of it without me having to do anything. It was like magic! The support from this team is unparalleled.

JennaBeeHandmade
United States
4 days using the app
February 21, 2023

The team at Timesact has gone above and beyond. June was very helpful with onboarding and troubleshooting. Very pleased with the app so far!

Wine Wash Co.
United States
4 days using the app
December 5, 2022

Needed some help to get this app working exactly the way we wanted it and so contacted Timesact Support. Had a reply within minutes from Miezty who was super helpful. By the following morning the custom changes had been done and were working! Really impressive customer support, the way it should be. Thanks.

Cam-bush
United Kingdom
4 days using the app
October 21, 2022

I have a supplier that only accepts pre-orders so I needed to add that to my store products. Shopify required a third party app for this and Timesact was awesome! The onboarding call was great and they even went in to take a look at the error I was receiving and fixed it on my custom theme. It works beautifully now. The videos are simple to follow and the onboarding team was great. They answered all my questions and even offered solutions for my custom theme and apps to ensure everything integrated proper. I'm so happy with the service and the app. Thanks so much Timesact Team!

Vaissal
United States
4 days using the app
April 19, 2023

This app has everything I need! I love that they have a dual-option for both pre-order and subscribe to be notified so you don't lose potential customers who want to buy, but not buy pre-order. They also have amazing white-glove setup service where you get a 30-min video meeting of them walking through setting up your pre-order campaign with you and they will even offer to do a code cleanup of an previous pre-order apps you've tried. I'd definitely recommend!

Reprise Activewear
United States
3 days using the app