Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, easy setup, and customizable pre-order and back-in-stock notifications. The customer service is praised for its quick and responsive support. The app offers a pay-as-you-go option, a guided setup call for new merchants, and concise video tutorials. Its pricing is considered fair and flexible, making it particularly beneficial for small businesses.

February 3, 2023

Very good and helpful customer service! Could solve my issue quickly and made me understand everything!

captn-crop
Germany
10 months using the app
Edited July 10, 2023

Very detailed and friendly onboarding.
Easy to use software with most of the boxes ticked.
Offers more than pre-orders - also nice Back-on-stock and Comming soon options.

Next Specialty Coffee
Austria
10 months using the app
February 28, 2022

Timesact absolutely rescued us when we were hit with supply-chain delays, making it possible for our customers to place orders with a good understanding that their orders would ship in the near future. The app reduced upset customer calls dramatically through good communication and the ability to place orders. An easy-to implement life-saver.

Ceres Chill
United States
10 months using the app
Kairock Partners SRL replied March 1, 2022

Thank you so much for the wonderful words! This is exactly what we aspire to and it makes us all the more motivated when awesome people validate our efforts. Thank you for choosing us as you technology partners for pre-orders and looking forward to a long-lasting relationship that will help us both keep growing.

Best regards,

Andrei from Timesact

May 18, 2021

These guys are great! The app is simple to install and configure. I cant recommend Timesact enough! I had a small issue with one of the features not immediately working because my theme is custom... but Andrei had i working in a few minutes. The customer service is amazing! Andrei was able to help me with a couple minor formatting requests, and was very responsive to feature suggestions. Also, love the pricing. Full feature free plan for small businesses! I wish more apps did business this way.

Green Element CBD
United States
10 months using the app
Kairock Partners SRL replied May 18, 2021

Thank you for the awesome review! You've pointed out something important and very dear to my heart. Our business model is centered around small business. Basically you do not pay us unless you are making sales because we are in this together. So I hope we are able to grow your sales with pre-orders so that we can thrive together. Thank you for letting us be a part of your entrepreneurial journey!

Best regards,

Andrei from Timesact

Edited June 20, 2021

I just recently installed this app and immediately received help when I needed it from Andrei. I was having trouble with the settings, because of previous pre order apps I installed/uninstalled. He helped me every step of the way and we finally got to a solution. Now my item that I put up for pre order is working perfectly! Thank you Andrei for your super fast and amazing help! I HIGHLY recommend this app!

Posh Carbon
United States
10 months using the app
Kairock Partners SRL replied June 20, 2021

Thank you for choosing us as your partners in pre-orders! I hope we bring in many sales and continue to grow our businesses side by side.

Best regards,

Andrei from Timesact

April 8, 2021

Excellent customer support making painless onboard. Andrei is super helpful and very engaging with fixing issues for me (even give me suggestions for improvement).

Clarity Tea AE
United Arab Emirates
10 months using the app
Kairock Partners SRL replied April 8, 2021

Thank you for the awesome review! Looking forward to growing sales with you through pre-orders!

Best regards,

Andrei

Edited May 31, 2023

The app works great with quite a bit of customization available to fit our stores sales needs and color scheme. On the rare occasion I've needed customer support, it has been excellent & pricing is reasonable too! Over the past year they've upgraded the app several times. Most of the changes have been a great improvements in functionality and ease of use.

The Bell Collection
United States
10 months using the app
July 28, 2022

This is 100% the best pre-order app there is for Shopify. The other ones are way too confusing and don't keep their promise for performance. The app makes it very, very easy to set up pre-orders on your site. Also, their customer service goes above and beyond the normal send email never hear back from most apps on Shopify. I 110% recommend this app over the other options and hope this team continues to contribute to the Shopify ecosystem of apps to help retailers :)

mindkee
United States
10 months using the app
September 14, 2021

J'utilise l'application Timesact. Le support chat est très réactif et compétent, je vous conseille vivement son utilisation.

Popfig'z
France
10 months using the app
Kairock Partners SRL replied September 14, 2021

Thank you for the awesome review! I’m sure the future holds many pre-order sales for you.

Best regards,

Andrei from Timesact

Edited October 6, 2021

I used this app to set up the pre-orders for the launch of my mental health fashion brand. It was very easy to do and I was happy with the outcome. It would be great if the app could offer partial payments and banners on the collection pages for products but I have been told this is coming in Q1 2022 which is good to hear

h clothing
United Kingdom
10 months using the app
Kairock Partners SRL replied October 6, 2021

Thank you for the great review and for choosing us as your pre-order partners! When a user can't wait for a new feature it really feels like we are on the right track and it makes us push extra hard to bring them to you faster.

Best regards,

Andrei from Timesact