Reviews (190)

Overall rating
4.1
Counts per rating level
  • 67% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its customizable order tracking and automated notifications, noting it significantly enhances customer satisfaction and reduces support inquiries. They praise its easy installation, seamless Shopify integration, and responsive design that matches store branding. The app's ability to allow customers to self-track orders is particularly valued, as it effectively reduces the volume of customer emails. Additionally, the customer support is frequently highlighted as responsive and helpful.

February 24, 2017

Terrible support, and app doesn't work. Doesn't automatically update Shopify's tracking URL so all tracking link from customer's shipping email goes to a 404 page.

Oz Spinner
Australia
7 months using the app
March 5, 2020

The app is very great ! You could set up the design (colors, titles,...). It looks great on the shop, very professional.

The support of the app is really kind and reactive and answer quickly to any questions.

mon instant bonheur
France
22 days using the app
April 4, 2022

Ok app but it is sincerely lacking in the support that you can get from them.
I have written them over 6 times and asked them to place a text in the center right above the tracking window.
They have placed the text there but it looks horrible since it isn't centered and doesn't have any margin or padding from the sides of the window.
I have asked them repeatedly to fix it but I have not heard anything back and the issue is still there.
This app is good when it works but as it doesn't do that for us I'm forced to give them 1/5

Precovery
Sweden
7 months using the app
Shark Byte, Inc replied April 11, 2022

Hello Precovery Team!
I'm sorry that you have experienced difficulties with text editing on the Trackr page.
Let me inform you that the problem had been fixed about 12 days ago even before this review was left.
Please check if it works for you and let us know if it fits your needs or not via support@parceltrackr.com.
Our Team are looking forward to your reply!
Thank you :)

December 11, 2019

there is a problem with the application.
it's not working right now i have a serious problem with my customers

Splendid Queen
Spain
6 months using the app
Shark Byte, Inc replied December 11, 2019

Dear Splendid Queen,

Trackr app had temporary technical issue, but it's already solved. We've checked your tracking page - it's working. We are very sorry for this inconvenience, we did our best to fix it asap.
Please let us know if you have additional questions or are facing some problems: we'll be here to help - support@eoscity.com

kind regards -
Trackr team

January 20, 2019

I have used this app time and time again. It's a wonderful feature to offer on an eCommerce site. Trackr's customer support is second to none. Consistently, over numerous sites, they have gone above and beyond to implement an array of requested customizations to fit very specific design standards of our theme–something that very few app developers will do. The result is a beautifully integrated app. An absolute A+++++

THACKER
United States
18 days using the app
Edited March 3, 2021

Good app, it works pretty well and do what we ask for it. Very useful when you do dropshipping and you don't want your customer see where the product come from. Support very reactive, when you have a tracking problem they will resolve it in 24h.

cage-chasteté.fr
France
18 days using the app
Shark Byte, Inc replied February 28, 2021

Hello,

Thank you very much for your time to leave the feedback! Please let us know whenever you'll have some questions or need help: support@parceltrackr.com. Our support team will be more than glad to help.
Have a great day!
Trackr team

October 20, 2020

I can honestly admit that Trackr indeed made my life easier. It significantly reduced the amount of inquiries I get every day, which now allows me to focus on other things rather than answering the same question over and over again. Was super easy to install and set up – would definitely recommend to anyone working with shipments.

FRAÎCHEUR ICE GLOBES
Lithuania
18 days using the app
December 16, 2018

This app was working fine on my shop and after a few months stop working now is saying orders not found, I try contacting support but not help from them at all.

cool trending club
United States
6 months using the app
November 28, 2020

This is way too expensive if you have a plenty of customers, I don't recommend. There's a lot of free tracking apps. Wish this developer consider about the pricing again.

Ordicle
United States
About 1 year using the app
Shark Byte, Inc replied November 29, 2020

Hello Ordicle,

Thank you for your opinion and taking your time to leave a feedback.
We’d like to notice that free tracking offering apps at Shopify usually offer very limited number of trackings - 20 or 50 / per month. So it is not always convenient for more selling stores.
Trackr annual plan offers 0,017$ price / tracking. Also additional options inside Trackr app allows store owners not to register all of the trackings they have and use tracking service even cheaper. Other apps at Shopify offering quite similar pricing (e.g. 0,015$ - 0,019$ per order tracking) ask for a monthly payment - e.g. 99 $ or 119 $.
Trackr app prices are calculated to maintain quality tracking of more than 900 couriers, to cover constant app improvement and new feature implementation we are working on everyday.

Thank you for understanding.
We wish you great successes in your business!
Trackr team

June 8, 2020

Best tracking app ever!! The cheapest you'll find, to begin with, and with the best customer support and the easiest to use!! HIGHLY HIGHLY recommend!

Outskirt Streetwear
Italy
14 days using the app