Reviews (190)

Overall rating
4.1
Counts per rating level
  • 67% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its customizable order tracking and automated notifications, noting it significantly enhances customer satisfaction and reduces support inquiries. They praise its easy installation, seamless Shopify integration, and responsive design that matches store branding. The app's ability to allow customers to self-track orders is particularly valued, as it effectively reduces the volume of customer emails. Additionally, the customer support is frequently highlighted as responsive and helpful.

May 7, 2017

This app is still in testing phase. Doesn't work properly and there isn't any support at all.

Magentaclothing
Panama
4 months using the app
May 12, 2020

j'utilise cette application depuis quelques mois car j’espérais réduire les plaintes de mes clients. Cependant, elle ne fonctionne pas bien. Chaque fois qu'un de mes clients cherche à suivre sa commande, il lui est affiché " votre commande a été expédiée". Le client se retourne vers moi pour savoir ce qu'il en est de sa commande. Je suis obligé de passer mon temps à échanger des messages d'explication. Certains me traitent même d'arnaqueur!!!

HEBENINO
Belgium
10 months using the app
Shark Byte, Inc replied May 13, 2020

Dear Hebenino,
thank you for your feedback. We've just checked your orders status on Trackr app - currently they all are in status "Delivered" or "In Transit". If there are more orders that are experiencing problems - please let us know, we are always ready to help You solve all the issues. Our customer service can be reached over support@eoscity.com - seems lately we didn't get any complains from your side regarding the service. If you could provide concrete tracking number examples when problems appears - we'll do our best to check the situation and fix it if needed.

Looking forward to hear from you -
Have a great day -
Trackr team

December 17, 2019

This app is great. Easy setup, features that we use besides tracking - email notifications, tracking info translation. We are on trial, everything works really well, thanks for solution guys!

thiswhyweplay
United States
12 days using the app
August 30, 2018

Amazing customer support. I had installed a few other apps but either ran into inflexible support or none at all. We are a fashion company and the branding is in the details. The support team went above and beyond to make customized changes tot heir app so that it fit on our site seamlessly. A+!

Margot New York
United States
10 days using the app
March 30, 2018

Trackr is working so well. The support is great after the installation. It didn't work properly at the beginning. The support reacted so fast and trying so hard to make the app work on my website.

Sunken Skull
Australia
9 days using the app
June 27, 2016

it's 0 star review from my side not 1 star review because shopify said give minimum 1 star.Very very worst support. I am very disappointing. Truly very worst support.

Casedodo
India
3 months using the app
September 15, 2021

I used the app to help my customers track their items. Thought it was a good feature to have however it was not really used. One thing I dislike is how complicated it is to cancel the subscription. There is no button or even a section on how to cancel even in the FAQ's. I think it a very big oversight on the developers behalf to not have the option to cancel subscription with ease. hence the two stars

Pique Ambiance
United Kingdom
7 months using the app
Shark Byte, Inc replied September 15, 2021

Hello Pique Ambiance team,

As per our conversation, we are sorry you had trouble canceling the plan and we are happy that the plan was canceled without issues.

The plan canceling on Shopify stores by default is uninstalling the application.

Please do not hesitate to contact us if you have any further questions.

Best wishes,
Trackr team

December 22, 2017

Muy buena atención al cliente por parte de Marius!!
Todo solucionado!!

Wegoshoppingnow
Spain
6 months using the app
February 18, 2018

Thanks Tracker team for supper fast response to my questions. Good app and I can recommend it to all shop owners with drop-shiping!

3dextras
South Africa
7 days using the app
May 19, 2020

App has been charging me monthly even after I installed the app. I just realized this. Please refund me the amount!

TheBelleBeauty
United States
2 months using the app
Shark Byte, Inc replied May 19, 2020

Hello TheBelleBeauty,

We checked your payment situation: the monthly charge was generated automatically by Shopify billing for previous period after you re-opened the store and Trackr app was still installed. There is no problem to issue the refund in such situations :). We already asked Shopify support for a refund and added you CC in the request letter.

have a great day!
Regards -
Trackr team
[2020 05 19]

___

UPDATE. You should have received a reply from Shopify about refund confirmation (it will require few days to reach bank account though).

Shopify also confirmed that Trackr DID NOT charged your card after uninstalling:

And to confirm your earlier question: you are correct to believe that once an app has been uninstalled it cannot continue to bill the account. However, a final invoice may be issued for an app if uninstalled mid-way during a billing cycle. If your customer has any concerns about this, you can always invite them to reach out to us directly and we can confirm this on our end as well.