Reviews (189)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its customizable order tracking and automated notifications, noting it significantly enhances customer satisfaction and reduces support inquiries. They praise its easy installation, seamless Shopify integration, and responsive design that matches store branding. The app's ability to allow customers to self-track orders is particularly valued, as it effectively reduces the volume of customer emails. Additionally, the customer support is frequently highlighted as responsive and helpful.
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I have not fully tested the application yet, I just installed it
Solid app, easy to set up just like Oberlo. My only problem with it is that I wish it could tell me what carriers I needed to track based on its integration with Oberlo :)
Saves time on customers emailing wondering where their products are! Solid app!
Why it still shows package is in China if I selected "Hide Carriers"? Please let me know. Looking forward for your reply.
My Cervical,
Thank you for your question. We will be more that happy to take a deeper look and solve the issue.
Could you please check, if you got our support email on July 20th (sent from support@eoscity.com) with additional questions about the situation? If not - we kindly ask to check a spam folder.
We hope to solve this issue ASAP after your reply.
kind regards -
Trackr support
I have a store using this app. I’ve written to the Trackr support team numerous times about a very important issue affecting tracking on my page and they haven’t responded to any of my messages.
I dont know why but for me the app was not working. But everything was easy to install.. Also the support are quick and easy to contact.
Misleading. It does not have a trial. I do not recommend this app at all. They want to charge me $47
Hello Knik Knack,
Trackr app has 15 days free trial in a monthly plan - as it is indicated in plans description on a listing page https://apps.shopify.com/trackr. After installing the app, please choose monthly plan of Trackr app in your shop's admin, you'll be redirected to Shopify's payment window - there will be indicated the date of the first monthly charge - it will be two weeks later than the app was installed. So the first 15 days - will be for free of charge for trial. If you like the app after the trial - you can stay in a monthly plan or upgrade to more cost effective yearly. Or - uninstall the app before 15th day and you won't be charged at all.
Hope this information helps. And if you have any questions - please contact us - support@eoscity.com - we'll be glad to answer and help.
Have a great day!
Trackr team
didn't work. no support response
Stay away from this app.
It broke your default tracking method of Shopify, redirect your customers to their tracking page whenever the customers click to the tracking number in their order status page. Then customers have to fill in their email and order number, which sucks, they will collect users' data.
Moreover, even when customers filled in their orders' information, no tracking information found.
I repeat, stay away.
Dear Quartzily,
thank you for your feedback and sorry for misunderstanding regarding Trackr app services. Please let us explain that many Shopify merchants asked for the possibility to insert tracking url on order status page in order to guide their customers to the store’s website tracking page for customers convenience. That customers could easily check their order status on shops website's whenever they want and not be redirected to the pages of different carriers.
Trackr app, as many tracking apps, create possibilities for shop’s customers to track their orders either entering order ID&Email or Tracking number. Merchants have possibility in Trackr admin panel to use both these tracking options or leave just one - according to stores individual needs.
We would like to emphasise that Trackr app strictly follows GDPR requirements regarding customer data management. And we use only those customers data that are necessary to provide tracking services. Also when app is uninstalled - all shops customers data are deleted from the app after 48 hours following Shopify GDPR policy rules: https://help.shopify.com/en/api/guides/gdpr-resources
In tracking history we see many successfully tracked orders on your store. So it’s really painful to read about “no tracking information found” in your review.
Sorry once again for this experience.
The app keeps asking for a revieuw, even if i click on the option i dont have time to write a revieuw. The app delete al my translations..
Hi. Thank you for your feedback. I'll be looking forward for a reply to an email I sent you. I'm sure there is a way we can solve the unusual issues.