Reviews (190)

Overall rating
Counts per rating level
  • 67% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its customizable order tracking and automated notifications, noting it significantly enhances customer satisfaction and reduces support inquiries. They praise its easy installation, seamless Shopify integration, and responsive design that matches store branding. The app's ability to allow customers to self-track orders is particularly valued, as it effectively reduces the volume of customer emails. Additionally, the customer support is frequently highlighted as responsive and helpful.

November 20, 2019

Every functions runs well! I like the system. It will helps my customers get the tracks and make our store too be trustworthy day by day. Thanks

Best Choice Style
United States
36 minutes using the app
March 13, 2018

Doesn't works "order not found"

Little Bouddha
About 4 hours using the app
April 3, 2017

damn, it don't work at all, wasted of money

Atom Deal
United States
About 1 hour using the app
September 29, 2017

Horrible. Doesn't work and no one to ask for help. Tried many different instructions, researched all the carriers and added them to the list and still nothing. Don't bother with this one.

Charka Shop
United States
About 1 hour using the app
March 27, 2020

you cannot use it for 2 different websites
it synchronizes the settings, while you want to use different logos and texts

Fit At Home
About 2 hours using the app
Shark Byte, Inc replied March 28, 2020

Thank you for the review. Although, 2 Trackr apps on different websites should be completely separate. Could you check if issue persists if you logout from one store while working on another please? I also emailed you so will be waiting for your reply. :)

January 27, 2018

teribble app dont install it doesnt even work

United States
41 minutes using the app
March 24, 2020


skallen brand
About 1 hour using the app
March 4, 2017

app doesn't and has very limited instructions on how to use it

United States
16 minutes using the app
Edited March 11, 2021

This wasn't exactly what we were looking for. So we deleted the app. After a few days, Eoscity refunded the $48 annual subscription.
United States
29 minutes using the app
Shark Byte, Inc replied March 6, 2021

Hi! Thank you for you feedback. Please let me to explain that the free trial wasn't activated because it was a second time the app is installed on the store. The first time, the trial was issued July last year. A new user can see that free trial is offered before approving a payment but I explained the Shopify billing process by email. I hope we can discuss the situation further. I also issued the refund for unintended payment.

January 23, 2018

Charged me $18 for having the app for no more than 10 minutes. Was promised a refund over a week ago and still not had anything.

Doesn't work anyway. Prefer Tracktor

Twinkle Tootsies
United Kingdom
11 minutes using the app