Reviews (195)

Overall rating
4.3
Counts per rating level
  • 69% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its easy installation and user-friendly interface, which streamlines order tracking and reduces customer inquiries. The responsive support team quickly resolves issues, enhancing merchant satisfaction. Its customization options and multilingual support allow for seamless integration into various store brands, improving website professionalism and customer trust. Merchants find it offers great value and effectively boosts customer satisfaction.

October 25, 2018

It doesn't even work.... I tried installing it over again. Clearing cookies...etc. Nothing. Can someone help me out here?

Saw This Online
United States
About 20 hours using the app
September 15, 2018

I emailed twice to get some support with adding this app. Unfortunately I got no response nor did the app work. Uninstalled

LeeFed
United Kingdom
About 19 hours using the app
September 19, 2017

it doesn't work. Do not install it

Density Blanket
France
About 17 hours using the app
August 18, 2021

I have just signed up for the yearly plan but am in trial stage. The App was set up quickly even though I found the dashboard a bit cumbersome. After chatting with support by email I have discovered there is no management dashboard where I can see all orders and their status. This is a real issue for me and I can bot believe that a paid app does not have this. I am not sure how the app will work and how customers will get their notifications etc. I might have to uninstal but will see how it goes for now

Lifestyle Travel Trading
Australia
1 day using the app
Shark Byte, Inc replied August 18, 2021

Hello Lifestyle Travel Trading,

Thank you for your feedback. We have dashboard implementation on the app’s development plan. For now we provide 15 days Free trial, which helps to evaluate how app is performing, also - very attractive pricing. If you need any help or have questions regarding app set up or performance - our support team is always ready to help. Please email us at support@parceltrackr.com.

Kind regards -
Trackr team

Edited December 5, 2018

Marius,
Our APPs is working now for Canada Post, but it has been charged twice, as I uninstall once and reinstall, could you please help me for that?

Mech E-Store
Canada
About 22 hours using the app
November 20, 2019

Every functions runs well! I like the system. It will helps my customers get the tracks and make our store too be trustworthy day by day. Thanks

Best Choice Style
United States
36 minutes using the app
March 13, 2018

Doesn't works "order not found"

Little Bouddha
France
About 4 hours using the app
April 3, 2017

damn, it don't work at all, wasted of money

Atom Deal
United States
About 1 hour using the app
September 29, 2017

Horrible. Doesn't work and no one to ask for help. Tried many different instructions, researched all the carriers and added them to the list and still nothing. Don't bother with this one.

Charka Shop
United States
About 1 hour using the app
March 27, 2020

you cannot use it for 2 different websites
it synchronizes the settings, while you want to use different logos and texts

Fit At Home
Netherlands
About 2 hours using the app
Shark Byte, Inc replied March 28, 2020

Thank you for the review. Although, 2 Trackr apps on different websites should be completely separate. Could you check if issue persists if you logout from one store while working on another please? I also emailed you so will be waiting for your reply. :)