Tracktor Order Tracking , 738 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its time-saving features, notably reducing customer inquiries about order status. They appreciate the user-friendly interface, real-time tracking, and robust security. The customer support team is praised for their quick and effective problem-solving. Merchants also commend the professional tracking page, multi-carrier integration, and custom order status options. The app is recognized for its easy installation, ability to decrease customer service requests, and cost-effectiveness.
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Pleasure working with these people they really are the best. They've helped me through everything ty
The app itself is good.
The idea as far as I understand and have used so far, the customer enters the order no. not the tracking number, enters their email and will see their shipment update on the merchants website. I do think though that customer tend to find it a hassle having to go to the merchant's site every time to check shipment progress.
Going forward I may look for the option where the customer gets an update via email or sms every time there's an update to their shipment.
is really a nice app, i work very well with it and i can't find better.I recommend it to all sellers
Great customer service Quick to respond Quick to troubleshoot ANY PROBLEMS HIGHLY RECOMMEND this app
didn't use it yet but from the start it looks WAY better than any other tracking app i've used. Good start!
this app makes order tracking easy for me and the customers. i like also that i can rely on a timely response (live chat or email) from tech support when i had issues. had a small glitch at the time of setup and was developer was super helpful, friendly and knowledgeable. issue was resolved in no time. recommended!
The Tracktor team provides excellent customer support! They go above and beyond to make sure you are satisfied as the customer. It's hard to find apps who have such an attentive support team. My experience has been great thus far and will be taking a leap toward the Mesa app next.
I used the live chat option to contact the support team for the app and they literally answered in seconds, requested access to implement a styling change I wanted and made the change all in a matter of a couple of minutes. Very impressed with the customer service! I also use their Coin app which is awesome. Recommend!
Very professional team. They send you an email to ask you if the requested modification suits you. I had never seen that before. Thank you guys, it's great
Amazing customer service, great customization and beautiful layout! Highly recommended, specially for store owners who don't want to deal with making changes on the theme themselves. Just add them to your store and they'll do it. Excellent.