Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, real-time tracking, and robust security. It's praised for its ability to create multiple order statuses, reducing customer inquiries. The app integrates seamlessly with Shopify and provides a professional tracking page. Many commend the quick and efficient customer support team, appreciating the app's functionality and time-saving features.

September 12, 2018

I just installed, amazing support so far ! Can’t wait for my order to see how it’s works in action !

Tumiss
United Kingdom
2 months using the app
October 5, 2020

Very quickly solved the problem! Very friendly and surprisingly fast. I am very happy to work with you guys!

HITOOTH™
Russia
2 months using the app
June 17, 2021

This App is Amazing for the customer experience! I really recommend all e-commerce store to install this app for the best customer experience

SMAIBULUN
Australia
2 months using the app
Edited December 13, 2019

I used the live chat option to contact the support team for the app and they literally answered in seconds, requested access to implement a styling change I wanted and made the change all in a matter of a couple of minutes. Very impressed with the customer service! I also use their Coin app which is awesome. Recommend!

Bloo Glasses
United States
2 months using the app
November 7, 2017

Great!! I use this app in conjunction with Aftership.

Malesextoysstore
United States
2 months using the app
October 11, 2018

This app is very simple and easy to use, I got all the help I need from the customer support.
Can't have better experience.
Thank you

T A Y Online Store
United States
2 months using the app
October 26, 2018

Although I have not used full features of the app yet. Tracktor gets 10 stars for customer service. My request on my website was met in less than an hour and I was really impressed. Will update you on my customer's feedback with the app. Stay tuned.

Queen Matters
United States
2 months using the app
Edited August 25, 2020

The app itself is good.

The idea as far as I understand and have used so far, the customer enters the order no. not the tracking number, enters their email and will see their shipment update on the merchants website. I do think though that customer tend to find it a hassle having to go to the merchant's site every time to check shipment progress.

Going forward I may look for the option where the customer gets an update via email or sms every time there's an update to their shipment.

Credo Living
Australia
About 2 months using the app
August 6, 2020

didn't use it yet but from the start it looks WAY better than any other tracking app i've used. Good start!

Puppular Care
Belgium
About 2 months using the app
March 20, 2019

this app makes order tracking easy for me and the customers. i like also that i can rely on a timely response (live chat or email) from tech support when i had issues. had a small glitch at the time of setup and was developer was super helpful, friendly and knowledgeable. issue was resolved in no time. recommended!

TRENDYQuarter.com
Canada
About 2 months using the app