Reviews (740)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for reducing customer inquiries by providing detailed, real-time order tracking. It features custom order statuses and a user-friendly interface that integrates seamlessly with Shopify, supporting multiple carriers. The support team is praised for their quick and efficient service, and the app is noted for its easy setup and aesthetic integration with merchant websites, enhancing both operational efficiency and customer satisfaction.
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Amazing app and a great customer service!
Super Funktion und Dienstleistung vom Entwickler
Excellent way to keep track of orders with customers and avoid huge headache for employees or yourself. Highly reccomended for any store owner and the interface is beautiful!
A very very useful app, if you want a high customer satisfaction, than its a must, they have a great support and its really good to do business with them.
You'll not have to worry about customers messaging you to ask about their tracking numbers and getting really mad, less charge back and refund rate. That means less risk for your business.
Also very friendly for user , they don't even need their tracking number, only email and order number!
They even reduce my cost and raise my limit of orders for the same plan, so definitely use this app if you are wanting to have a long term good relationship with customers and also because the team will help you achieving that and also adapt to your situation if you are struggling.
Also, don't forget to contact them if you have any struggle, they will help effectively.
This is the best app for tracking order. Supper easy to use and amazing customer service. Definitely recommend!
the previous version was so beautiful but the new version is ugly, give us the old one, guys.this one's a real amateur.
Hello Joemy,
We have not made any changes to the way your Tracktor page is displayed.
Our team is always happy to assist with styling questions. Please reach out to contact@theshoppad.com if you would like us to help you make any adjustments.
-Annette (Director of Customer Success)
I did test almost all tracking apps available, and there are a lot of them :-)
But every app missed something, either it was the styling, either you could not hide the carrier name (you want to hide aliexpress standard shipping as dropshipper), either the tracking app was not updating frequently, etc etc
Now I'm a proud user of Tracktor on both my stores.
This app fits my needs 200% and the customer support is magnificent.
Thanks a lot for your help Annette, Matt and team!
<3
I really appreciate Matt and all the support he gave me. I reached out to him for help with setting up and he quickly responded and got me on track. Thank you so much!
Very responsive and helpful customer service, I got my problem solved in a couple of minuts, also very friendly
Great. really like the service.