Overall rating Based on 519 reviews
The app works great and gives a professional look to the website. It's so convenient for users to check the location of their orders. Their support is very responsive and helpful too. Overall very satisfied.
There's better apps. Needs room for improvement
Go Time Gear
This is a great app. and delivers a great user experience for customers looking to track their order. Installation is simple, the app. perfectly inherited the styles of our website, and it's a fast, intuitive user experience for customers to check the status of their order.
If you're looking for a branded order tracking experience served to users right on your site, Tracktor is a good bet. It was the best of every service we tested.
These guys know what they are doing. The support is awsome! My website has now the tracking page and my customer doesn't has to go out of my shopify store to see the progress of their orders. 100% RECOMMENDED!
Awesome app, saves a lot of time answering emails.
It is the best order tracking app from the ones I have tested. They also have good and quick customer support!
Overall, the app itself and the support have met expectations, though we haven't been using it long enough to see how it's really affected sales conversions. However, in implementing the app, we were disappointed to learn it isn't possible to utilize the shipping tracking number as part of the functionality, which seems fairly standard for Ecommerce purchases nowadays. We were told this was being worked on, but we'd like to have a more firm time frame as to when this feature may be available.
The Salty Fox
Awesome app, fits in with my theme and keeps customers on the website. Has reduced customer emails, requesting tracking before we have had a chance to send them the automated shipment email. Two thumbs up!
Fantastic app, easy setup, gorgeous interface! Staff is very engaging.
TheShopPad team has been exceptional in not only providing a world class product for us, but remarkably great service as well. Tracktor App was the perfect solution we were looking for that would integrate international shippers and show results in a clean and effective layout. We were thrilled when we found the app, and overjoyed when the support team - Noah & Allen went ahead and installed it on our store, fixed the layout and got us going in two days. I would definitely recommend them not only to other shopify merchants but to ALL #India Shopify merchants as well, as all of India shipping companies are already integrated in Tracktor app for our store www.IMbesharam.com
Update: Reached out to Allan to help with improving the layout of the fields and tracktor page, they followed up thoroughly, and inspite of the job taking longer time due to the nature of request, it was handled professionally and cheerfully. This is GOLD standard support, which merchants like us seek.