Reviews (3,638)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its wide range of trendy, high-quality fashion products and smooth Shopify integration. It offers quick order processing and shipping, with a filter for US-based items, and features like AI-driven product description edits and customizable layouts to enhance inventory management. The app also supports size inclusivity. Customer support is frequently praised for its responsiveness and effectiveness, with 24/7 chat availability and commendations for team members like Harold, Joel, and Charles for their exceptional service.

September 19, 2023

Anya was a lot of help! I was afraid that I could not fulfill an order for one of my 1st customers. She was friendly, thoughtful, and thorough. Thanks to her patience, she helped calm me down before I let my frustration get to me. I look forward to continuing doing great business with Trendsi

CrissiJ
United States
7 months using the app
ShopSocial, Inc. replied September 21, 2023

Hello CrissiJ

Thank you for sharing your experience with us! We're delighted to hear that Anya provided you with friendly, thoughtful, and thorough assistance when you needed it most.

We understand that fulfilling orders can be challenging at times, and we're glad that Anya's patience helped you navigate the situation. We're here to support you in your business journey, and we look forward to continuing to do great business with you as well.

If you ever have more questions or need further assistance, please don't hesitate to reach out. We're here to help!

July 5, 2023

I had a great experience using this chat application thanks to Anya's efficient and knowledgeable assistance. She helped me understand the application processes better. Overall, I rate my experience 10/10.

Lunar Vibrance LLC
United States
7 months using the app
ShopSocial, Inc. replied July 5, 2023

Hi Lunar Vibrance LLC,

Thank you so much for your kind words! I'm glad to hear that you had a great experience using our chat application and that Anya was able to assist you effectively. Your feedback is greatly appreciated, and we're always here to help you with any questions or concerns you may have. If you need assistance in the future, feel free to reach out. Have a wonderful day! ❤️

May 4, 2022

I would like to thank the team at Trendsi. There were some issues here & there... but they could resolve them, and I am thankful. Thanks to: Gretle, Audrey, & Angelo.

BLEMER VXW
United States
7 months using the app
ShopSocial, Inc. replied May 15, 2022

Hi, BLEMER VXW

We at Trendsi believe that customer support is very important, one of our goals is to make sure that we are always here to support our sellers the best way we can. We will make sure to pass along the compliments to the team, thank you so much for your feedback!

March 6, 2023

Allan provided excellent customer service and provided me with the information i needed quickly and professionally. Great job!

Totally Amazing Gifts
United States
7 months using the app
ShopSocial, Inc. replied April 5, 2023

Hi, Totally Amazing Gifts

We appreciate your review. We always want to offer our users the best service, so we are glad Allan was able to help. Please don't hesitate to reach out again.

September 16, 2022

I can not say anything bad about this company, it works exactly like it should. Allan was amazing for customer service super fast and knowledgeable

Delta Blue Belle
United States
7 months using the app
ShopSocial, Inc. replied September 25, 2022

Hi, Delta Blue Belle

We are so happy that Allan was able to assist you with your questions. Please don't hesitate to reach out again if you need anything. We are available 24/7!

October 5, 2021

Everything is great!!! especially the customer support is very good, thanks to Faustina for help. I like this app.

QULHAN
United Kingdom
7 months using the app
ShopSocial, Inc. replied October 5, 2021

Hi QULHAN,

Thank you so much for your review! We're glad we were able to help you, and feel free to reach out anytime with questions or feedback!

January 4, 2023

Customer Service on point. The team promptly responds to any questions or issues. Honestly, it's a relief to know that I can reach out if needed. The representatives have all been friendly and were quickly able to answer my questions. Five Stars to Hazel, for thoroughly addressing my issue and literally answering one of my questions before I even got to ask it.

Bohemian Breath
United States
7 months using the app
ShopSocial, Inc. replied January 19, 2023

Hi, Bohemian Breath

Exceptional customer service is very important to us and we are glad Hazel was able to provide that to you. We will make sure to pass along the compliments to her. Thank you for the kind review!

July 29, 2023

Very user friendly app with super communications and customer service! Lorie always goes above and beyond when I email in with questions.

Poetry Tea Dollhouse
United States
7 months using the app
ShopSocial, Inc. replied July 31, 2023

Hello Poetry Tea Dollhouse

Thank you for your kind words! We're thrilled to know that you find our app user-friendly and that our communication and customer service have been exceptional. Lorie is an invaluable member of our team, and we're glad she goes above and beyond to assist you with any questions. If you ever need further support, don't hesitate to reach out. We appreciate your positive feedback!

June 16, 2023

Angelo has been amazing with communicating to me! I've had so many issues getting ahold of anybody in other platforms. Very happy with the provided information! Thanks Angelo!

Kawaii Cozy Cottage
United States
7 months using the app
ShopSocial, Inc. replied June 16, 2023

Hi, Kawaii Cozy Cottage

We are so happy to hear that a member of our CS team was able to provide great service. Our goal at Trendsi to to provide not only quality products, fast shipping, and good prices but also great customer service. Please reach out to our 24/7 support team whenever you need help!

August 27, 2022

Great customer service per my chat experience with Lorie. She answered all my questions. I am so excited to start connecting with this company.

Sassy Galore Collection
United States
7 months using the app
ShopSocial, Inc. replied August 28, 2022

Hi, Sassy Galore Collection

Your review made our day! We work really hard to offer the best service so you can enjoy the fun parts of your business and we made it our mission to help your business reach its full potential! Please reach out to our team 24/7 for any help needed!