Reviews (3,636)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its wide range of trendy, high-quality fashion products and smooth Shopify integration. It offers quick order processing and shipping, with a filter for US-based items, and features like AI-driven product description edits and customizable layouts to enhance inventory management. The app also supports size inclusivity. Customer support is frequently praised for its responsiveness and effectiveness, with 24/7 chat availability and commendations for team members like Harold, Joel, and Charles for their exceptional service.

June 8, 2023

My customer service agent Raymart, was the best ever. He took his time to help me and even though I was being a bit slow with understanding everything , he was extremely kind and patient. Thank you so much sir for your help.

Fleurleina
United States
4 months using the app
ShopSocial, Inc. replied June 9, 2023

Hi Fleurleina,

Thank you for sharing your positive experience with Raymart. It's wonderful to hear that he provided you with exceptional assistance and demonstrated kindness and patience throughout the process. I'm sure Raymart will appreciate your kind words. If you have any more questions or need further assistance, feel free to ask.

January 22, 2023

I love this app, Lee was wonderful at helping me out by including picture step by step instructions. This was extremely helpful.

Amanda
United States
4 months using the app
October 20, 2023

Superb and amazing customer service. Czar was super responsive and handled my request promptly. Thank you so much!!

L&E Industries
United States
4 months using the app
ShopSocial, Inc. replied October 24, 2023

Hi L&E Industries,

Thank you for the glowing review! We're thrilled to hear you had such a positive experience with Czar. We'll make sure to pass on your kind words. If you ever need assistance again, don't hesitate to reach out. We're here to help! 😊🌟

October 22, 2021

The app is great. Easy to use. I like the ability to create collections within the app. Great customer service. They are quick to respond.

Curbside Boutique
United States
4 months using the app
ShopSocial, Inc. replied October 29, 2021

Hi Curbside Boutique,

We are happy that our Customer Support team member was able to assist you. Please don't hesitate to reach out again anytime.

July 8, 2022

Recently added this app to my dropshipping store and couldn't be happier. Learning my way around and had to do an address update on an order. Thank you Lee for the fast response and easy and painless process!

Elegant Affinity
United States
4 months using the app
ShopSocial, Inc. replied July 13, 2022

Hi, Elegant Affinity

We're glad that you found Lee helpful! We'll make sure to pass along the compliments and if you need help again in the future, please do not hesitate to reach out. We are available 24/7! 💛

October 7, 2023

Trendsi has incredible customer support. I love the fact that you can reach them 24/7. Dave in customer service is extremely knowledgeable, friendly, and was quick to help answer my questions thoroughly.

All The Wrage
United States
4 months using the app
ShopSocial, Inc. replied October 8, 2023

Hello All The Wrage,

Thank you so much for your kind words! We're thrilled to hear about your positive experience with our customer support team, especially with Dave. We're committed to providing excellent service 24/7. If you have any more questions or need further assistance, don't hesitate to reach out. We appreciate your support! ❤️

February 2, 2022

Sherwin was great! Helped with all of my questions. She helped me a lot in setting up Trendsi.! Thank you!

Shop & Buy
United States
4 months using the app
ShopSocial, Inc. replied February 4, 2022

Hi Shop & Buy,

Thank you for the review! You can connect with us anytime if you have questions or need help with anything else. Our amazing team is available 24/7! 💛

Edited September 28, 2021

Excellent and quick response service with Ms. Maria and a very good application, but much more than that. I desperately wait for the trial period to end. Wish you success Good service again with Karen, the response is fast and responsive to the request

KASIUN
Germany
4 months using the app
ShopSocial, Inc. replied September 27, 2021

Hi KASIUN,

We appreciate the review and so happy that our CS team was able to to assist you with your needs. Feel free to reach out to our 24/7 support team again!

July 20, 2023

Just started drop shipping and couldn't figure out how to add the location to be able to ship to my customers. Angelo was great and helped me out. This program seems like it's going to be great for business. I am in love with this so far!

The Perfect Prince
United States
4 months using the app
ShopSocial, Inc. replied July 21, 2023

Hello The Perfect Prince,

That's fantastic to hear that you've started drop shipping and that Angelo was able to assist you in adding the location to ship to your customers. Drop shipping can be a great business model for many entrepreneurs, as it allows you to focus on marketing and sales without the need to manage inventory and shipping logistics yourself.

If you have any more questions or need further assistance with drop shipping or anything else related to your business, feel free to ask. The possibilities are vast, and with the right strategies and dedication, you can make the most out of this opportunity. Best of luck with your drop shipping venture, and I'm glad to hear you're loving Trendsi so far! ❤️

June 19, 2023

Czar Helped me gain some understanding about something I was unaware of. The information was very helpful.

mybosszilla.com
United States
4 months using the app
ShopSocial, Inc. replied June 19, 2023

Hi, mybosszilla.com

Thank you for recognizing our Customer Support team member! We strive to provide the best service for all of our customers, so please don't hesitate to reach out again if you need more help.