Reviews (3,585)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective dropshipping service, noting its seamless integration with Shopify and user-friendly features such as high-quality marketing images and filters for USA-shipped items. The ability to order samples is appreciated for ensuring product quality. The app is also praised for its quick order processing and shipping, enhancing customer satisfaction. Customer support, particularly representatives like Harold, Joel, and Charles, is frequently commended for responsiveness and effectiveness.

May 20, 2022

Lorie was a very big help to me when I needed help with a question. Very helpful and timely! I would recommend this app to others.

Angelic Beautyful Cosmetics
United States
3 months using the app
ShopSocial, Inc. replied May 22, 2022

Hi, Angelic Beautyful Cosmetics

I will make sure to pass your kind words to Lorie. This always puts a smile on her face! We are beyond happy to be a part of your business. Please reach out again for any help needed! 💙

January 5, 2023

Trendsi's customer service is the best service I have ever seen. Thanks to Angelo for solving my issues quick and on time.

silkwayusa
United States
3 months using the app
ShopSocial, Inc. replied January 19, 2023

Hi, silkwayusa

Thank you so much! We will be sure to pass on the compliment to our Angelo. Feel free to reach out again should you need anything.

March 5, 2023

Raymart - was amazing! He was very knowledgeable and patient with all of my questions. He relieved my confusion. Thank you!!

GRAPHICA + N
United States
3 months using the app
ShopSocial, Inc. replied April 5, 2023

Hi, GRAPHICA + N

Here at Trendsi, we strive to provide the best customer service! We will make sure to pass along the compliments to Raymart and please do not hesitate to reach out again anytime you need help.

June 12, 2023

Full recommended, responsive customer service and has a such great app on app store as well. Best of the Best.
Gretie

Puerto Rico's Pour la Mode
United States
3 months using the app
ShopSocial, Inc. replied June 12, 2023

Hi, Puerto Rico's Pour la Mode

Thank you for your review and we are glad that Gretle was able to help you with all your questions. We'll make sure to pass along the compliments! Please pop by our support anytime if you need us for any question or help.

March 16, 2023

Angelo was very helpful he took me step by step and help me through it very patient I wish all the app had some one like Angelo I really appreciate him and I am loving the item's on the site my customers are going to be very happy .once again Angelo thank you so much.

POSITIVE BEAUTY LOOKS
United States
3 months using the app
ShopSocial, Inc. replied March 25, 2023

Hi, POSITIVE BEAUTY LOOKS

Thank you for your review! We are glad to be able to help, and we look forward to working with you and growing your sales together! Feel free to reach out if you have any questions or feedback.

Edited November 19, 2021

I am updating this review as of 11/19/21 I have had to use help from the live chat again and talked to a Karen. I have to give a huge SHOUT OUT TO KAREN, as not only did she answer my questions. She gave me so much more info that I needed yet didn't know about. I will truly be able to excel my Trendsi to my shopify store so much more efficiently. On top of being invited to The Trendsi Facebook group to talk with other users and admin of Trendsi will be extremely helpful. So much more Karen did for me, but i'll leave it at that. If your a possible new customer looking into Trendsi. Then i'll let you experience why I 100% support Trendsi on your own terms. Youll do things different so will have different questions, which will open new doors for you as well. I have to say that I am extremely happy with this site. The aspect of having warehouses in the USA & Internationally is huge during these holiday seasons. Very nice setup with vast product inventory. Very happy with the margins and used live chat and received the exact solution from Jac. I would absolutely recommend this app.

Lust Diva
United States
3 months using the app
ShopSocial, Inc. replied November 19, 2021

Hi Lust Diva,

We appreciate your VERY nice review and we are so glad that Jac provided you the best support that you deserved. For any questions, please reach out again. We are available 24/7! 😊

May 15, 2023

I had a great experience with the representative Czar when I was having trouble logging into my Trendsi account. He even emailed me to make sure I was able to access my account. Great customer service.

NorDel's Boutique
United States
3 months using the app
ShopSocial, Inc. replied May 16, 2023

Hello NorDel's Boutique,

That's wonderful to hear! Having a positive customer service experience is always refreshing, especially when dealing with technical issues like logging into an account. It sounds like Czar went above and beyond to assist you and ensure that you regained access to your Trendsi account. Personalized attention and follow-up like the email you received can significantly resolve customer problems and enhance overall satisfaction. It's great to know that you had such a positive encounter with Czar and that our customer service was exceptional. ❤️

September 27, 2023

Czar was amazing help. I had so many questions and she was so kind and patient. I love the variety and that they have something for everyone. Number 1 choose for my store supplier!! Thank you so much Czar, you're a rockstar when it comes to customer service! And I have been in customer service for 30 years!! Dave was also so so helpful and I actually know how to use my computer even more lol... Thanks Dave!!!

Blue Dragonfly Boho Trends
United States
2 months using the app
ShopSocial, Inc. replied September 29, 2023

Hello Blue Dragonfly Boho Trends,

Thank you so much for your kind words! We're thrilled to hear about your positive experience with Czar and Dave. We're always here to help and provide the best service possible. If you have any more questions or need assistance, don't hesitate to reach out. We appreciate your support and look forward to serving you again! ❤️

February 11, 2022

I love this app. It’s helped me bloom my business into something greater than I imagined. I recently had a order coming from two different places & only received 1 of them- but the packing slip stated all items where in that package. I reached out, & Gretel quickly helped me deal with the entire situation.. I couldn’t have handled it better if I had done it myself. She’s awesome & I greatly appreciate her.

HoneyWaterBoutique
United States
3 months using the app
ShopSocial, Inc. replied March 15, 2022

Hi HoneyWaterBoutique,

We appreciate you for taking the time to write us an amazing feedback and thank you so much for choosing Trendsi to be your business partner. We hope you are able to take your brand to the next level with our help!

May 12, 2023

Kudos to Angelo from Trendsi for solving my listing issue! His expertise and quick thinking saved the day. Highly recommended for any problem-solving needs. Thanks, Angelo!

Modakee
United States
3 months using the app
ShopSocial, Inc. replied May 12, 2023

Hi, Modakee

We are so happy to hear that Angelo was able to provide great service. Our goal at Trendsi to not only to provide quality products, fast shipping, and good prices but also great customer service. Please reach out to our 24/7 support team whenever you need help!