Trendsi: Fashion Dropshipping

Lee was very helpful. She was able to help fix my issue quickly and swiftly. There was a bug with the channels feature and she help me with a workaround to fixing it.

I have only used Trendsi for a short period of time and love it so far! I had some questions and decided to use the in-app chat support and Allan responded FAST. Expect polite and helpful customer service.
The media quality is another great perk. I have had issues with other apps in the past getting clear, quality media to import. Pictures and videos are awesome and cover all the angles a customer would want to see.

Overall love it so far and can't wait to see how it performs with more sales volume!

I was helped by Mary. Trendy did not have the ways to assist with live selling but Mary was kind and helped as much as she could

If you want the look of your store to be very ugly, and also orders are delayed, go ahead, their pictures are very bad and old, and their quality is also bad. I tried to talk to them in this place more than once in more than 3 months, but they do not care about their customers (very, very, very old).
Learn fashion photography, learn to choose models, you are very losers

I will never use this company again. Orders over 30 days no refunds on damaged products products not as they are listed example ordered button fly got zipper. The clothes are poor quality a d the customer service is the worse I have ever experienced in my life!

So, because the order I placed for my customer was taking too long, I contacted support to find out what was going on. When I asked for the tracking number, they said it had arrived at the US warehouse on August 1, that they had already created a USPS shipping label, and that the item would be delivered to the customer within 24-48 hours. They keep telling me that there was a delay due to a system upgrade from July 31st to August 1st, and that they sent me a notification ahead of time, but I never received anything! And, once again, when I asked what the status was today August 6, they still couldn't give me the tracking number I'd requested and kept telling me about the BS delay! And still do not have the USPS tracking because of an additional delay caused by unforeseen circumstances and shipping will resume on Tuesday, August 9th. Funny because I had recent orders that had already shipped out. The information they keep providing me is INCONSISTENT! This is a BAD! And they LIED so many times! This is not good for the business. And I feel bad for my customer and also for myself because I just launched my business and I already lost a customer. Don’t deal with this BS if you want to flourish your business. NOT RECOMMENDED.

Allan on the customer service chat, really helped me out when I had a question about an order for a customer, he was speedy and prompt.

Gretle did an excellent job on helping me with my question. Trendsi is pretty awesome on making sure all the bases are covered.

There customer service agent Raymart was very helpful. He explained everything to a T!! So far so good.

I initially rated Trendsi with a 5-star review, but unfortunately, my experiences have prompted me to reconsider.

One significant issue is the inconsistency in order management. I've encountered problems with orders being canceled without prior notification. It's frustrating to discover sometimes days later that an order, initially planned for shipment, has been slated for cancellation. This lack of communication raises concerns about the reliability of the platform.

Moreover, the standard shipping and processing timeframes are frequently surpassed. While US-based suppliers typically deliver on faster schedules, the variable stock availability has become a volatile scenario. This uncertainty compromises the efficiency and reliability of the service.

Handling orders seems to be a challenge as well. Some orders lack appropriate designation of labels, leading to confusion and errors in processing. Resolving such issues has proven to be a cumbersome process. Finding a solution often involves escalating the matter to a lead, but the response time is disappointingly prolonged. Persistence is required to ensure that your concerns are heard, especially with urgent matters.

Even when issues are seemingly resolved, they tend to resurface. The recurring problems with order cancellations, stocking issues, prolonged delivery timeframes, and the protracted resolution process collectively diminish the overall reliability. I hope these aspects can be addressed to enhance the user experience and restore confidence in the platform.