Reviews (3,585)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective dropshipping service, noting its seamless integration with Shopify and user-friendly features such as high-quality marketing images and filters for USA-shipped items. The ability to order samples is appreciated for ensuring product quality. The app is also praised for its quick order processing and shipping, enhancing customer satisfaction. Customer support, particularly representatives like Harold, Joel, and Charles, is frequently commended for responsiveness and effectiveness.

October 2, 2024

I always get my questions answered clearly without any problems. I would like to thank Charles for helping me in the last chat.

Ninnwe
United States
Over 1 year using the app
ShopSocial, Inc. replied October 6, 2024

Hi Ninnwe.

Thank you for your kind words! I’m so glad to hear that your questions were answered clearly. I’ll be sure to pass on your thanks to Charles for his assistance. If you need anything else, don’t hesitate to reach out!

September 12, 2024

Thanks for your help, Raymart. The website needs to remind how to proceed the order, I thought it was automatically. But luckily today I have finished the first order under with your help, it's 20 days after my customer has placed order.

Envirosax
United States
24 days using the app
ShopSocial, Inc. replied September 18, 2024

Hi Envirosax,

Here’s a thoughtful response you can use:

Hi [Customer’s Name],

Thank you for your feedback! I’m glad I could assist you in completing your order. I understand how important it is for the process to be clear, and I appreciate your suggestion about adding reminders on the website.

If you have any more questions or need further assistance, please don’t hesitate to reach out. We’re here to help, and we want to ensure your experience is as smooth as possible.

Thanks again for your patience, and congratulations on finishing your first order!

October 12, 2024

Amazing app, great interface, great product selection, and AMAZING customer support. Their support reps are like out of this world helpful and Anya specifically is the best of the best!

Clove
United States
7 months using the app
ShopSocial, Inc. replied October 15, 2024

Hi Clove,

Thank you for your amazing review! We’re thrilled to hear that you love our app and product selection. It’s fantastic to know that Anya and our support team made such a positive impact on your experience. We truly appreciate your feedback and are here to help whenever you need!

October 16, 2024

Customer service has been wonderful so far. I was having trouble with my settings on Shopify and Raymart from Trendsi was able to help me out right away. He was friendly and super helpful!

The Be Comfy Shop
Canada
9 days using the app
ShopSocial, Inc. replied October 18, 2024

Hi The Be Comfy Shop,

That's fantastic to hear! I'm glad Raymart could help you with your Shopify settings—he really goes above and beyond! If you have any more questions or need assistance, don't hesitate to ask. Enjoy your experience with Trendsi!

September 8, 2024

Super smooth upload. Cute clothes!

Chette, my customer service tech, provided excellent service. I had a licensing issue that was managed with prompt, courteous, service that actually solved my problem. What a refreshing encounter!

GREAT work! Keep it up, Chette!

Ann Malley Staycation Essentials
United States
27 days using the app
ShopSocial, Inc. replied September 11, 2024

Hi Ann Malley Staycation Essentials,

Thank you so much for your fantastic feedback! We’re thrilled to hear that the upload process was smooth and that you’re happy with the clothes. It’s wonderful to know that Chette provided excellent service and effectively resolved your licensing issue.

I’ll be sure to pass along your kind words to Chette. Your support and encouragement mean a lot to us. If you have any more questions or need further assistance, feel free to reach out. Thanks again for your positive review!

October 9, 2024

Charles-You were such a big help. Thank you so much. Always with Elegance!!!:)

Always Elegance
United States
5 months using the app
ShopSocial, Inc. replied October 11, 2024

Hi Always Elegance,

Thank you so much for your lovely message! I’m thrilled to hear thatCharles helped you. It’s always a pleasure to assist, and we appreciate your kind words.

If you need anything else or have more questions in the future, please don’t hesitate to reach out. I'm here to help!

October 30, 2024

Just finished working with Lorie, she was a big help with an issue we were having with an order. She took her time and made sure we were happy with the end result of our issue.

Victoria Paige Boutique
United States
7 days using the app
ShopSocial, Inc. replied November 1, 2024

Hi Victoria Paige Boutique,

Thank you for sharing your experience! I’m so glad to hear that Lorie was able to help you with your order issue and that you felt satisfied with the outcome. We pride ourselves on our team’s commitment to excellent service, and it’s great to know that Lorie delivered on that.

If you need any further assistance or have any questions in the future, please don’t hesitate to reach out. We’re here to help!

September 13, 2024

We are a new business and Trendsi made it easier to acquire products. Customer care was brilliant when needed help. Harold from Trendsi customer care answered all our questions like a pro. Looking forward to doing business with Trendsi.

Nexus Point Luxe
United States
About 1 month using the app
ShopSocial, Inc. replied September 18, 2024

Hi Nexus Point Luxe,

Thank you so much for your wonderful feedback! We’re thrilled to hear that Trendsi has made it easier for your new business to acquire products. It’s great to know that Harold provided you with excellent support—he truly is a pro!

We’re excited to be part of your journey and look forward to supporting you as you grow your business. If you have any more questions or need assistance, please don’t hesitate to reach out.

Wishing you all the best!

August 26, 2024

Chette and Trendi are always helpful when I have questions about orders, returns, or anything! Thanks for the help and for always being kind.

Velvet Noire Boutique
United States
8 months using the app
ShopSocial, Inc. replied August 28, 2024

Hi Velvet Noire Boutique,

Thank you so much for your awesome feedback! 🌟 We’re absolutely thrilled to hear that Chette and Trendi have been so helpful with your questions about orders, returns, and more. It’s fantastic to know that their kindness and support have made a difference for you. We’re always here to help and make sure you have the best experience possible. Thanks for the shoutout, and don’t hesitate to reach out if you need anything else!

September 3, 2024

I started dropshipping with trendsi everything is easy to navigate needed some help with setting up some things and Harold was very helpful with fast replies, overall great experience!

Classy Collection
United States
About 1 month using the app
ShopSocial, Inc. replied September 5, 2024

Hi Classy Collection,

That’s awesome to hear! 🎉 I’m so glad you’re finding the dropshipping process with Trendsi easy to navigate and that Harold was able to assist you quickly. If you have any more questions or need further help as you continue, just let us know. We’re here to ensure you have a great experience every step of the way!