Reviews (3,585)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective dropshipping service, noting its seamless integration with Shopify and user-friendly features such as high-quality marketing images and filters for USA-shipped items. The ability to order samples is appreciated for ensuring product quality. The app is also praised for its quick order processing and shipping, enhancing customer satisfaction. Customer support, particularly representatives like Harold, Joel, and Charles, is frequently commended for responsiveness and effectiveness.

June 23, 2024

good

Moda Para Todo
United States
7 days using the app
ShopSocial, Inc. replied June 24, 2024

Hi Moda Para Todo,

Thanks so much for the positive feedback! We're thrilled you had a great experience! If you have questions, our amazing customer support team is ready to assist 24/7! 😎

February 5, 2024

I needed assistance with fulfilling my first order. Chette was my representative and she was very patient, friendly and helpful. She walked me through each step and was willing to stay on the line with me while I completed the actions. At first I was very worried but she helped me feel at ease by fixing my problem. Thank you.

Sadity Collections
United States
26 days using the app
ShopSocial, Inc. replied February 7, 2024

Hello Sadity Collections,

Thank you so much for your kind words! We're thrilled to hear that Chette provided you with such excellent assistance. We're always here to help, so don't hesitate to reach out if you need anything else. Cheers to smooth sailing with your future orders! 🌟

January 29, 2024

Angelo did an excellent job of helping me fix a setting that was incorrect. Yes it was my fault it was incorrect but he helped me fix it, fast. Thanks and great job!

CurveKit
United States
4 months using the app
ShopSocial, Inc. replied January 30, 2024

Hello CurveKit,

Thank you for your positive feedback! I'm glad Angelo could assist you efficiently. If you have any more questions or need further assistance, feel free to reach out. Have a great day! 💙

November 20, 2023

I could not be any happier with customer support. Allan had amazing customer service and he had so much patience with me and walked me through every step. I was having issues with customers being able to checkout and Allan came to the rescue. Thank you again Allan !! You are the best!!!

JEL Flavors
United States
About 1 month using the app
ShopSocial, Inc. replied November 22, 2023

Hello JEL Flavors,

Thrilled to hear about your positive experience! Allan truly is a customer support superstar, and we're delighted he could assist you so effectively. Thanks for the shoutout, and feel free to reach out if you need anything else. ❤️

Edited June 5, 2024

This is my most recent update on Trendsi as it comes to shipping.

If I were to do it again, I would definitely rethink the about the relationship with Trendsi. Their customer service is available, but they are hardly any use at all. Constant delays with shipping and even worse the customer service seems to have no clue at all. They are available and provide lip service at best, and provide timely updates that "we are still working to get the latest and will update you on the latest ..."

In the past 30 days for the orders we have sent over, it has been extremely challenging. While their app is good, which anybody can do these days, their operations is almost ineffective and extremely customer unfriendly.

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Trendsi's customer service is very good. I worked with Chette on a pricing issue and she helped immediately. Very nice!

Another day, another wonderful service from Lorie - thank you for help with bulk uploading.

Savvy Stylish
United States
5 months using the app
ShopSocial, Inc. replied February 7, 2024

Hello Savvy Stylish,

Thank you so much for your kind words! We're thrilled to hear that Chette provided prompt assistance with your pricing issue. Our team is dedicated to delivering top-notch customer service, and we're glad to have met your expectations. If you ever need further assistance, don't hesitate to reach out. We're here to help! ❤️

November 15, 2023

Hello, I am new to this application and haven't added my products yet. However, I'm genuinely excited about the potential this app holds for my future endeavors, especially given the added benefit of free shipping. I've had a positive experience with the 24/7 support, particularly with Allan, who was remarkably helpful and honest. Thank you. I am eagerly anticipating the journey ahead.

Sassle Style
United States
6 months using the app
ShopSocial, Inc. replied November 16, 2023

HI Sassle Style,

Hey there! 🚀 Welcome aboard! We're thrilled to have you on this exciting journey with us! 😃 Allan is just as excited to be part of your experience. If you ever need assistance or have questions as you dive into adding your products, we've got your back 24/7. Here's to a fantastic future together! 🌟 Thank you for choosing Trendsi!

March 18, 2024

Jules was helpful and had a fast response. They are very nice people and if they don't know the answer they find it for you. Much appreciated. Thanks so much.

Fashion Gems
United States
2 months using the app
ShopSocial, Inc. replied March 20, 2024

Hello Fashion Gems,

Thank you for your kind words! We're thrilled to hear you had a positive experience with Jules. Our team is always here to help and we're glad we could assist you promptly. Let us know if there's anything else we can do for you. Cheers! 🥂

March 21, 2024

Spoke with Czar and she told me how to fix an issue i was having. She was great!!!

Kourture Kulture Boutique
United States
About 2 months using the app
ShopSocial, Inc. replied March 23, 2024

Hello Kourture Kulture Boutique,

Awesome to hear! Glad Czar could help you out and get everything sorted. 😊 If you need further assistance, don't hesitate to reach out and we're always ready to help. ❤️

Edited January 20, 2024

Angelo and Jules provided exceptional support when I encountered issues with my shop. His expertise and willingness to assist were invaluable in resolving the problem swiftly and effectively. His professionalism and patience made the entire process seamless. I greatly appreciate Angelo's dedication to ensuring customer satisfaction. Thank you for the outstanding assistance

My Threadz Boutique
United States
9 months using the app
ShopSocial, Inc. replied January 9, 2024

Hello My Threadz Boutique,

Thrilled to hear your positive feedback! 🌟 It was a pleasure assisting you with your shop, and I'm delighted we could resolve the issues swiftly. Your appreciation means a lot! If you ever need assistance again, don't hesitate to reach out. Cheers to seamless processes and satisfied customers! 🚀😊

November 14, 2023

I was having issues uploading my products to my store and Allan told me my issue within 2 minutes. He is wonderful!

The Reigning Rose Renee Co
United States
6 months using the app
ShopSocial, Inc. replied November 16, 2023

Hi The Reigning Rose Renee Co,

Fantastic to hear, glad Allan could help you out so swiftly! 🚀 If you need anything else, we're just a message away.