Reviews (3,585)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective dropshipping service, noting its seamless integration with Shopify and user-friendly features such as high-quality marketing images and filters for USA-shipped items. The ability to order samples is appreciated for ensuring product quality. The app is also praised for its quick order processing and shipping, enhancing customer satisfaction. Customer support, particularly representatives like Harold, Joel, and Charles, is frequently commended for responsiveness and effectiveness.

February 4, 2024

am having a great experience with Trendsi. Easy to work with, great people to help you along way... Like Lorie! Thank you Lorie for helping me get started and putting me on the path to success.

The unique thread
United States
About 2 months using the app
ShopSocial, Inc. replied February 7, 2024

Hello The unique thread,

Thank you for your awesome feedback! We're thrilled to hear you're having a great experience with Trendsi and that Lorie has been such a fantastic help along the way. Here's to your continued success! 🥂

December 29, 2023

I am very unhappy with the experience I've had with Trendsi. Although Trendsi provides 24hr representatives, they are not at all helpful or familiar with their own catalog. Terms and conditions change often, and as a small business owner, this is difficult to keep up with. I received several orders from TikTok through my connected store and each order was automatically cancelled. The products come from China (it would be cheaper to find the same products on Aliexpress or Alibaba), so the shipping times are 2 to 3 weeks minimum. I requested to speak with a supervisor. The supervisor's only communication was to copy and paste their new terms. When I emailed her back to ask if there were any US products in their inventory available similar to what was order so that I did not miss the entire sale, I did not receive a response or any effort to rectify the problem. This is not a good dropshipping company and the advertisements are misleading. Small businesses beware.

Body Shrink
United States
7 months using the app
ShopSocial, Inc. replied January 2, 2024

Hello Body Shrink,

We sincerely apologize for the challenges you have encountered with Trendsi. Your feedback is invaluable to us, and we are dedicated to promptly addressing these issues. We recognize the impact on your business and are actively working to enhance our services.

Regarding the automatic cancellation of TikTok orders, we want to clarify that this decision was influenced by TikTok's strict shipping policy. We implemented the auto-cancellation for orders originating from our overseas warehouse due to the 5-10 business days shipping time, which did not align with TikTok's shipping policy. However, to provide a more efficient solution for your TikTok orders, we recommend exploring our "TikTok verified" category. This category complies with TikTok's shipping policy, offering faster shipping times. We highly encourage you to consider adding these verified items to your TikTok shop instead.

We appreciate your diligence in bringing these concerns to our attention. Moving forward, we are committed to improving communication, clarifying terms, and delivering better support. If you have specific issues you would like us to address or if you have further questions, please feel free to reach out. Thank you for your understanding and patience as we work towards resolving these matters. ❤️

November 16, 2023

I am a new shop owner with questions. Allan patiently answered all of them. I'm pleased with his responses and give him 5 stars.

ALWAYSFOREVERBELOIT
United States
6 months using the app
ShopSocial, Inc. replied November 21, 2023

Hello ALWAYSFOREVERBELOIT,

Thrilled to hear you had a positive experience, and congratulations on your new shop! 🌟 Allan is truly dedicated, and we're here for any more questions you might have. Welcome to the community of happy shop owners!

January 23, 2024

ok i'm new to my online store. our coach Corrina jus said we need to get familiar with our dropshipper, mine is Trendsi. well i was jus with customer support "Allen" and he jus walked me through everything to be expected and all in under an hour. he was great, shopify is great, and Corrina is great. thanks all; im loving this
deda'scloset&things.shop

Deda's Closet & Things
United States
About 2 months using the app
ShopSocial, Inc. replied January 25, 2024

Hello Deda's Closet & Things,

Thanks for sharing your positive experience with Trendsi and Allan's helpful support. We're thrilled to hear that you're loving your online store journey with Shopify and appreciate the shout-out to Corrina. 💙

February 25, 2024

Joel from customer service was very helpful and able to answer my question in minutes.

The Pink Coco
United States
7 months using the app
ShopSocial, Inc. replied February 28, 2024

Hello The Pink Coco,

Thank you for the awesome feedback! We're thrilled Joel could assist you swiftly. Feel free to reach out anytime – we're here to help!

January 14, 2024

Trendsi is my favorite dropshipper. So professional and response quickly to inquiries. I just finished communication with Czar and she was super knowledgeable and friendly. There is no subscription plan AND the products are wonderful. I definitely recommend.

Trendi Center
United States
4 months using the app
ShopSocial, Inc. replied January 16, 2024

Hi Trendi Center,

Thanks a ton for the awesome review! We're thrilled to hear you love Trendsi as your go-to dropshipper. 😎 Our team, especially Czar, is all about top-notch professionalism and speedy responses. So glad you found them knowledgeable and friendly! And yes, no subscription plans and fabulous products are definitely a win-win. Your recommendation means the world to us—happy dropshipping! 🚀💙

March 2, 2024

Joel was very helpful with answering all of my questions and a very kind person!! And did it all very fast!:)

The Pink Housewife
United States
6 months using the app
ShopSocial, Inc. replied March 4, 2024

Hi The Pink Housewife,

Thank you so much for your kind words! We're thrilled to hear that Joel provided you with excellent service and speedy assistance. We truly appreciate your feedback and hope to continue exceeding your expectations in the future! ❤️

February 2, 2024

My representative "Chette" was so helpful. She explained things so that I would gain a better understanding of how the system works. I am so thankful for her attention to detail and professional manner. She is the best!!!

Boutique 1025
United States
3 months using the app
ShopSocial, Inc. replied February 7, 2024

Hello Boutique 1025,

Thank you so much for your kind words! We're thrilled to hear that Chette provided such helpful and detailed assistance. We're lucky to have her on our team!

November 24, 2023

Had questions and Czar helped me so much. She answered all my questions. She helped me so much. I know Trendsi was the right choice for my online boutique.

The Unicorn in the Suburbs
United States
10 months using the app
ShopSocial, Inc. replied November 28, 2023

Hello The Unicorn in the Suburbs,

Thrilled to hear that Czar provided the assistance you needed! We're delighted to have you on board with Trendsi for your online boutique. If you ever have more questions or need further support, we're here for you. Cheers to a successful journey ahead!

January 25, 2024

Had a small hiccup today with inventory not syncing (which was probably user error). Wasn't expecting much when I used the chat assistant, but once I got through the automated answers, the representative, Angelo, was a huge help. He knew exactly what was wrong and we were able to resolve the problem in a few clicks. Thanks Angelo!

Karmony
United States
2 months using the app
ShopSocial, Inc. replied January 26, 2024

Hello Karmony,

Thank you for sharing your experience! We're delighted to hear that Angelo provided excellent assistance and resolved the issue efficiently. We can't wait for you to give us that last star to make it 5 stars. 🌟😊 If you have any more questions or need further support, feel free to reach out. We appreciate your feedback! 💙