Reviews (3,636)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its wide range of trendy, high-quality fashion products and smooth Shopify integration. It offers quick order processing and shipping, with a filter for US-based items, and features like AI-driven product description edits and customizable layouts to enhance inventory management. The app also supports size inclusivity. Customer support is frequently praised for its responsiveness and effectiveness, with 24/7 chat availability and commendations for team members like Harold, Joel, and Charles for their exceptional service.

January 2, 2024

Excellent app. It's pretty easy to do dropshipping with Trendsi.
The customer support of Angelo was very professional.

stylefloss
United States
5 months using the app
ShopSocial, Inc. replied January 3, 2024

Hi stylefloss,

Thrilled to hear you love the app for dropshipping with Trendsi! 😊 Our team, especially Angelo, is dedicated to providing top-notch customer support. If you ever need assistance or have questions, we're here for you. Happy selling! 💙

November 24, 2023

Chette was very helpful. I had a concern about delivery status for a customer and Chette was able to locate the package and explain the delivery process so that I could keep my customer assured and up to date on the status of her order.

3 Gen Handbags and More
United States
3 months using the app
ShopSocial, Inc. replied November 28, 2023

Hello 3 Gen Handbags and More,

Thrilled to hear about your positive experience! 🌟 Chette is indeed a rock star. We're all about making sure your customers are happy and well-informed. Thanks for choosing us for your boutique – we're here to keep things smooth and stylish! 👗📦

January 27, 2024

I recently reached out to Trendsi support to inquire about the private label branding process for while label vendors. Joel was kind, respectful, and prompt in assisting me in what I needed to do to get the process started.

Studio 1471
United States
About 2 months using the app
ShopSocial, Inc. replied January 30, 2024

Hello Studio 1471,

Thank you for sharing your positive experience with Trendsi support. We're thrilled to hear that Joel was able to assist you promptly and with kindness. If you have any more questions or need further assistance, feel free to reach out. We appreciate your business! ❤️

February 25, 2024

Joel from customer service was very helpful and able to answer my question in minutes.

The Pink Coco
United States
7 months using the app
ShopSocial, Inc. replied February 28, 2024

Hello The Pink Coco,

Thank you for the awesome feedback! We're thrilled Joel could assist you swiftly. Feel free to reach out anytime – we're here to help!

January 25, 2024

Had a small hiccup today with inventory not syncing (which was probably user error). Wasn't expecting much when I used the chat assistant, but once I got through the automated answers, the representative, Angelo, was a huge help. He knew exactly what was wrong and we were able to resolve the problem in a few clicks. Thanks Angelo!

Karmony
United States
2 months using the app
ShopSocial, Inc. replied January 26, 2024

Hello Karmony,

Thank you for sharing your experience! We're delighted to hear that Angelo provided excellent assistance and resolved the issue efficiently. We can't wait for you to give us that last star to make it 5 stars. 🌟😊 If you have any more questions or need further support, feel free to reach out. We appreciate your feedback! 💙

December 8, 2023

Excellent Customer Service. I love the branded invoicing and pretty quick shipping.

GypsyHeart
United States
Over 1 year using the app
ShopSocial, Inc. replied December 12, 2023

Hello GypsyHeart,

Thrilled to hear you loved our service! 🌟 We're all about speedy shipping and stylish invoicing. Thanks a bunch for the shoutout! 🚀😊

November 27, 2023

I am delighted to express my gratitude for the excellent experience I had while working with Trendsi, particularly with their remarkable representative, Raymont. His invaluable support and unwavering patience truly made a significant impact on my overall journey. From the very start, Raymont demonstrated an exceptional level of professionalism and knowledge in his field. Despite my initial lack of familiarity with the process, he was readily available to guide me and answer all my questions promptly. His depth of understanding and ability to simplify complex concepts made it effortless for me to grasp important aspects.

Graceful369Vibes
United States
24 days using the app
ShopSocial, Inc. replied November 28, 2023

Hello Graceful369Vibes,

Thrilled to hear about your fantastic experience! 😊 Raymart and the Trendsi team are dedicated to making your journey seamless. We appreciate your kind words and look forward to continuing to exceed your expectations! 🚀

March 2, 2024

Joel was very helpful with answering all of my questions and a very kind person!! And did it all very fast!:)

The Pink Housewife
United States
6 months using the app
ShopSocial, Inc. replied March 4, 2024

Hi The Pink Housewife,

Thank you so much for your kind words! We're thrilled to hear that Joel provided you with excellent service and speedy assistance. We truly appreciate your feedback and hope to continue exceeding your expectations in the future! ❤️

January 4, 2024

Had a quick question for Allan and he solved it like a champ. Thank you for taking care of my issue within 5 minutes.

ARmerchFIT
United States
7 months using the app
ShopSocial, Inc. replied January 6, 2024

Hello ARmerchFIT,

Thrilled to hear about your positive experience with Allan! ⚡ We're here to tackle questions like champs and keep things smooth for you. Feel free to drop by anytime!

December 19, 2023

I must say, Trendsi's customer service is top notch! I have used chat a few times. This time talking with Allen, and every time they have done a superb job and always go above and beyond answering my questions and solving any issues (which have only been minor). I have had great experience all around so far with Trendsi and am thankful for them.

Jewlree
United States
9 days using the app
ShopSocial, Inc. replied December 24, 2023

Hello Jewlree,

Thank you so much for your fantastic feedback! We're thrilled to hear that you've had a top-notch experience with Trendsi, especially with Allen's superb customer service. We truly appreciate your support and are grateful to have you as a valued customer. If you ever have more questions or need assistance, we're here for you! 🌟