UFE Cross Sell & Upsell Bundle , 1,011 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to enhance sales and increase average order value. They appreciate its easy-to-use interface, simple setup, and customization options. Key features include bundle discounts, pop-up reminders, and volume discounts. The app's support team is praised for their quick response, expertise, and willingness to assist, even offering screen-sharing for troubleshooting. However, despite having a translation feature, it doesn't support multiple languages. Merchants appreciate its professional look and functionality.
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Great app & functionality - customer service is top quality too! Quick and reliable support.
Thank you for your fantastic review!
We're delighted to hear that you're loving the app's functionality and that you've had such a positive experience with our customer service team.
Providing top-quality support is our priority, and we're thrilled to have been able to assist you quickly and reliably.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
This app is great with many features for upsell/cross sell.
Support is great and fast. Give it a try, You wont be disappointed.
Thank you for taking the time to share your feedback!
We're overjoyed to hear that you're enjoying our app, which offers numerous features for upsell/cross-sell.
Delivering quick and reliable support is a priority for us, and we're pleased to have met your expectations.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Good shopify tool. Use it regularly for bundle offers. Great customer service
We're glad to receive your positive feedback!
It's wonderful to know that you've been utilizing our app for managing bundle offers effectively.
Our team is committed to providing excellent customer service, and we're delighted that you've had a great experience with us.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Love the app how easy it is to implement on our store.
We're delighted to hear that you're enjoying our app and finding it simple to integrate into your store!
Your feedback fuels our commitment to providing exceptional service.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
It is a very good software. Every time there are some problems, you can get timely feedback and the cause can be quickly found and solved. Thank you very much Akhil. Thank you for your professionalism and very patient service.
We're absolutely delighted to receive your feedback!
Knowing that you find our software excellent and appreciate our prompt support brings us immense joy.
Your satisfaction is our utmost priority, and we're dedicated to swiftly identifying and resolving any issues you encounter.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
We love this app! The functionality allows us to show customers the right products at the right moments to have the best chances of increasing conversion rate and AOV. The support team are also excellent - they are quick to respond and very helpful.
Your feedback truly brightens our day!
It's fantastic to hear that our app's functionality has been instrumental in optimizing your store's performance and enhancing the shopping experience for your customers, ultimately boosting your conversion rate and average order value.
We're also thrilled that you've had a positive experience with our support team – providing timely assistance and valuable guidance is our top priority.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Quick and competent support, I like the App because it's simple and easy to use.
Thank you for taking the time to share your thoughts with us! We're thrilled to hear that you've had a positive experience with our app and that you find it simple and easy to use.
Providing quick and competent support is a top priority for us, and we're delighted to hear that our efforts have met your expectations. Your satisfaction is what drives us to continuously improve and enhance our services.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Perfect app and good assistance
Your satisfaction is our ultimate goal, and we're thrilled to hear that you consider our app perfect and appreciate the assistance provided.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Very simple to set up and very effective. Customer support is expeditious, fixed my widget positioning in a single step that did not take more than 2 minutes. Would recommend!
Thank you for your positive feedback! We're extremely happy to hear that you found our setup process simple and our app effective. It's fantastic to know that our customer support team was able to assist you quickly and efficiently.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
I am SO INCREDIBLY UPSET. i spent literally so many hours trying to get the app to run my buy 1 get 1 50% off offer. encountered a bunch of bugs that required their team to edit my theme. my campaign launch was delayed.
finally after getting support from their staff and launching the discount, as orders came in, i realized that this offer wasn't even possible!!! it literally made customers be able to get 1 item and get everything at 50% off! their support staff gave me WRONG INFORMATION.
I wasted so so much time on this app, all for nothing. i am forced to delete this app and find another app.
this app is not intuitive at all. so many things i needed to clarify with their team.
the only positive things from this experience is that they have live chat. and that Glen went on a zoom call with me to troubleshoot as per my request, and did overtime to help.
otherwise, i would NOT recommend this app at all.
Summary: The issue arose due to a misunderstanding of the setup process.
Dear Nicole,
I sincerely apologize for any inconvenience it may have caused you. It's important to me that I address this personally.
Regarding the issue you encountered with setting up the Buy 1 Get 1 offer, it appears there was a misunderstanding in the process. To create such an offer, you need to create either a Bundle offer or a normal offer and preselect the offer products.
Unfortunately, it seems you selected multiple products as the offer items, assuming customers could only choose one. This led to the unintended behavior where customers were able to select any or all products from the list. This is the default behavior of our normal offer; customers can select any or all products from the list. In the case of a bundle offer, customers can only select them together.
Additionally, if you wish to offer different products as part of the offer, you can explore our AI recommendation feature. This feature can display a limited number of related or complementary products as the offer items. If you set the limit to one, it will display only one product as the offer item. For a better understanding of this feature, please refer to the following article: AI-driven Product Recommendation.
I sincerely apologize for the inconvenience and disappointment you've faced. It's unacceptable that the support staff provided information, leading to further complications with your campaign launch. While it's positive to hear that our live chat feature and Glen's assistance were helpful to some extent, I understand that this does not outweigh the overall negative experience you've had.
Your feedback regarding the lack of intuitiveness and the need for constant clarification is valuable and will be shared with our team for improvement. Please know that we take your feedback seriously and will strive to make necessary improvements to prevent similar issues in the future.
Please let me know if you need further clarification or if you'd like to arrange a call, so we can assist you better.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
Tinu,
Customer Support Lead at Helixo