Hello Shopify, I tried Wizard free trail app for a few hours and found this is not what I needed so I deleted it. Today I got an email that says...... [ you have You‘ve approved a recurring charge for an app with a 14-day free trial. App name Variant Wizard Charge name Starter Charge approval date
October 31, 2021 Trial duration 14 days First charge date November 14, 2021
Charge amount $4.99 every 30 days Recurring charges will not apply until after the free trial period. Once the trial ends, you will be charged $4.99 USD every 30 days. If you cancel before November 14, 2021, the recurring charge will not apply.]
I couldn't find any contact information for Wizard. How do I stop this from happing? Shopify should not have an app that does have a way to dispute or contact information to resolve this. I don't want to be charged for something that I can't use. please help.
Hi Tulips Teez,
Thank you for your review. When you uninstall a Shopify app, you automatically cancel any recurring purchases. We see that you uninstalled our app and therefore your recurring plan was cancelled. Don’t worry, you will not be charged. If you have any questions, please contact us at firstname.lastname@example.org.