Overall rating
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its dynamic product recommendations, smart upsells, and cross-sells, which help increase average order value and boost revenue. The user-friendly interface and real-time analytics dashboard are praised for aiding in data-driven decision making. Features like product reviews and visitor replays provide valuable insights for store optimization. The customer support is highly commended for its responsiveness and dedication to merchant satisfaction. The app is also recognized for its affordability and its ability to combine multiple apps into one, saving merchants time and money. It's recommended for those looking to enhance their online presence and improve conversion rates.

Edited May 11, 2023

I recently started using this app and I must say, I am thoroughly impressed! The app has amazing functionality that has helped me improve my ecom game. But what really sets this app apart is the fantastic support team. Every time I had a question or ran into an issue, their support team was quick to respond and extremely helpful. I can confidently say that the level of support they provide is unparalleled in the industry.

18 days using the app
March 17, 2023

John Seth was super helpful. He answered all of my questions, helped me resolve my issue and did it in a very fast manner. I'm very please with the service he provided.

Doggie of the Day
United States
Over 2 years using the app
May 29, 2023

Réponse super rapide et les solutions arrivent toutes aussi vite.
Gary est tres gentil et prends le temps de bien comprendre la situation pour bien nous aider.
C’est une application essentielle pour plusieurs aspects sur la boutique. Ventes incitatives, suivi des clients lors des visites, les avis clients … etc.

Merci Gary. Thank you very much

4 months using the app
May 21, 2023

Very quick and helpful support. Was able to fix my problems and implemented it directly. Can recommend!

About 1 month using the app
April 18, 2023

Quick and easy, Highly recommended! Support was nice and knew what they're doing! Will continue using this app.

9 months using the app
February 14, 2023

So far so good. We use this app mainly for product reviews and bundling. There are a few features I wish it had but overall its pretty customizable and does a ton of different things. The customer service has been very helpful on helping resolve issues and answer questions.

George Hats
United States
7 months using the app
April 18, 2023

very easy to install and use, support is quick and efficient. It has all of the marketing features one is looking for, and all in one tool. Recommended

8 months using the app
April 4, 2023

I love this app. You have so many possibilities to make your store stand out.
The support is one of the best I have ever had. You come up with some strange problems, and they will help you even if it is not caused by vitals. They also can customize your page in some form to integrate the app in another way. For example, the upsell app. I don't want it to show my mass discount directly under my product, so I reached out to the support team, and they edited it so that it shows up in a new tab along with my product description.

About 1 month using the app
March 28, 2023

I've been using Vitals since 2019 when i've discovered it on a youtube video.
Amazing app and great price and a great customer support. For the quality it's a bargain. Just try it and you'll love it.

Over 2 years using the app
Edited April 28, 2023

the most complete application I've found so far. very intuitive, easy to use and with several functionalities. The support team is attentive and responds very quickly. excellent work!

4 months using the app