Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive marketing and sales tools, including dynamic product recommendations, smart upsells, and cross-sells. It's praised for its seamless integration, user-friendly interface, and data-driven analytics dashboard. Additional features like product reviews and currency converter have improved customer shopping experiences and expanded international reach. Despite its many features, it doesn't affect page load times, ensuring a smooth user experience. Merchants also appreciate the free trial period and responsive 24/7 customer support.

August 11, 2023

I rarely write reviews, but my experience with Vitals has compelled me to share my ordeal. To say I'm disappointed would be an understatement. I installed the Vitals app hoping to streamline my store's operations and enhance its features. Instead, I was met with a series of unfortunate events that have left me frustrated and regretful.

Firstly, after integrating the app, my store started experiencing glitches. Product images wouldn't load, the checkout process became a maze for my customers, and the site's speed dropped dramatically. It was as if I had unknowingly invited a digital tornado into my store.

But what truly added salt to the wound was their customer service. I reached out, hoping for a swift resolution, but was met with delayed responses and generic troubleshooting steps that seemed like they were pulled straight out of a beginner's manual. It was evident that their support team was either ill-equipped or simply indifferent to my plight.

After multiple back-and-forths, not only was my issue unresolved, but I also felt like I was being blamed for the problems their app introduced. The final straw was when they stopped responding altogether, leaving me to fend for myself.

I've since had to hire an external developer to fix the mess and restore my store to its former glory. The financial and time costs have been significant, not to mention the lost sales and frustrated customers.

In summary, if you value your store's functionality and your peace of mind, I'd strongly advise looking elsewhere. The Vitals app might promise an "all-in-one" solution, but in my experience, it delivered an "all-in-none" outcome.

אוזו-שופ
Canada
3 months using the app
August 9, 2023

Live-chat support replied very fast and solve my issue within minutes. I really appreciate the help given. Thanks a lot

Trekpot
Singapore
About 2 months using the app
April 26, 2023

So far it is amazing, good app includes most popular functions of a shop, and mostly importantly, the service is very nice, promptly response with online chat without any waiting. 5 stars

CrazyIdea Online Shop
Hong Kong SAR
6 months using the app
March 30, 2023

Awesome app. Has everything you could need if you are just starting with Shopify or you are a full ecommerce brand. Support team are super helpful and friendly and reply almost immediately.

Habitite®
United Kingdom
8 months using the app
August 25, 2023

THANK YOU SO MUCHH John, You were really helpful and it took only few mins to help me with my problem, i've spent hours trying to fix it.
you're the best

Horizon
United Kingdom
27 days using the app
April 10, 2023

Works great, I especially like the reviews app. Been using the app on several stores and get good service whenever I have any question

Tventi.se
Sweden
7 months using the app
March 6, 2024

The app is great as well as a customer service. Kliphord was very helpful and kind

Skin Sculpted
Ukraine
September 19, 2023

Very helpful. The perfect package of all the apps you need in one.

Coldwares
United States
16 days using the app
April 18, 2023

Very useful app, I use it on all the stores and it has helped me to increase turnover and conversion. it has a lot of apps combined for a very cheap price.

Beauty Skinla
Italy
5 months using the app
August 16, 2023

They were Quick and has great customer service.I had a problem with a theme not matching my store and they were on it, fixed it just like that I recommend their service 100%

BlackSunKings Shop
United States
About 2 months using the app